6/10 Okay
Madina
Travelled with family
4 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place is beautiful, and the valet parking was great. However, the room we received had only two water bottles, two bath towels, and a single set of toiletries—despite the reservation clearly stating it was for four people. I understand it was just a one-night stay, but typically, accommodations provide amenities based on the number of guests.
We were excited to try the restaurants on the first floor and went down at 9:30 PM. A staff member told us we could sit anywhere and that someone would come to take our order. We made it clear we wanted to order food and even went to the bar to confirm. They again told us to wait at the table, and someone would assist us shortly.
After waiting 20 minutes, we asked another staff member if we could place our food order, only to be told it was now too late to order anything. We were extremely frustrated and had no choice but to order food for delivery.
When our food arrived, we returned to the dining area to eat, and the staff apologized for the inconvenience and offered complimentary drinks. While we appreciated the gesture, the experience left us feeling like unwelcome guests, which put a damper on what was supposed to be an enjoyable stay.
Madina
Stayed 1 night in Aug 2025
