See all properties
Aparthotel

Castaways Resort

5.0 star property

Choose dates to view prices

Photo gallery for Castaways Resort

Couples treatment room(s), body treatments, aromatherapy, body wraps
Restaurant
LCD TV
Outdoor wedding area
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
685 Karioitahi Road, Karioitahi Beach, Lake Puketi, Auckland, 2683
  • Place, Karioitahi Beach
    ‪5 min walk‬
  • Place, Sky Tower
  • Place, Eden Park
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪69 min drive‬

Similar properties

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Cordis, Auckland by Langham Hospitality Group
  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,694 reviews
The price is €104
includes taxes & fees
26 Apr - 27 Apr
Cordis, Auckland by Langham Hospitality Group

About this property

Castaways Resort

Guests of this beach aparthotel will appreciate convenient onsite amenities such as massage/treatment rooms and barbecue grills. Each apartment provides a coffee/tea maker and free tea bags/instant coffee, plus free WiFi and an LCD TV with cable channels. Additional amenities include room service, a hair dryer, and a shower. Weekly housekeeping is available.
Castaways Resort offers 25 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Lake Puketi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Bersantai Day Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
During your stay at Castaways Resort, you're just a quick walk from Karioitahi Beach. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa. Built in 2004, this luxury aparthotel has 25 apartments. Each apartment includes amenities such as free WiFi and an LCD TV.
  • Each apartment offers an LCD TV, room service, and a coffee maker
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast offered for a fee
  • Indulge with body treatments, facials, or Ayurvedic treatments at Bersantai Day Spa
  • Amenities include 3 meeting rooms, a conference center, and laundry facilities
  • Onsite recreation includes archery
  • Just a 4-minute walk from Karioitahi Beach and 11 minutes by car from Awhitu Regional Park
Castaways Resort offers its guests a full-service spa. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this aparthotel measures 646 square feet (60 square meters) and includes a conference center. Spa services, a terrace, and barbecue grills are also featured at the luxury Castaways Resort. Free self parking is available.

This 5-star Lake Puketi aparthotel is smoke free.

Guests can enjoy full breakfast for a fee.
Castaways Resort has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Spa treatment rooms

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children stay free (see details)
  • Cot: NZD 30 per stay

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

Dining

  • Full breakfast available for a fee: NZD 20 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • 3 meeting rooms
  • Conference centre (646 square foot of space)
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Iron/ironing board
  • Limited-hour front desk
  • Meal delivery service
  • Phone
  • Wedding services
  • Weekly housekeeping

Things to do

  • Archery

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 25 units
  • Banquet hall
  • Built in 2004
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for NZD 30 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 20 to 40 per person
  • Crib (infant bed) fee: NZD 30 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 6:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Castaways Lodge Lake Puketi
Castaways Lake Puketi
Castaways Resort Lake Puketi
Castaways Resort Hotel
Castaways Resort Lake Puketi
Castaways Resort Hotel Lake Puketi

Castaways Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 241 out of 367 reviews
Rating 8 - Good. 94 out of 367 reviews
Rating 6 - Okay. 18 out of 367 reviews
Rating 4 - Poor. 11 out of 367 reviews
Rating 2 - Terrible. 3 out of 367 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was comfortable and enjoyable with the amazing view! To get around it is a bit awkward to have to rely on the golf buggies for pick up and drop off. Welcoming staff!
Stayed 2 nights in Dec 2025

10/10 Excellent

Megan

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

SAMUEL

Liked: Cleanliness, room comfort
perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, clean and the view was amazing. Yummy breakfast buffet.
Stayed 1 night in Nov 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities
The VIEW - amazing. Peaceful, gorgeous property.
spa
sunset from balcony of chalet 17
we did this!
view of beach and restaurant
Stayed 2 nights in Nov 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolutely MAJESTIC!!! We stayed in a 1 bedroom Villa and that itself was a vacation. The view was absolutely stunning. Waking up and having coffee on the huge balcony was like out of a dream. The service was phenomenal, the communication was phenomenal and might I say this price was phenomenal! My wife and I highly recommend!
Stayed 5 nights in Nov 2025

10/10 Excellent

Liangqiu

Stayed 1 night in Nov 2025

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Stay at Castaways Resort! I was really looking forward to my stay at Castaways Resort, but unfortunately the experience was far from what I expected. There was no daily housekeeping service, no fresh towels, no trash removal, nothing. For the price of the stay, that’s simply unacceptable. We requested towels and they were never delivered. The room itself was also very disappointing. There was no dresser or usable storage, which made it difficult to unpack, and the balcony had no furniture, so it was basically unusable. It felt unfinished and not at all like what was advertised for a “5 star resort”. The bed didn’t even have a fitted sheet. To make matters worse, I requested a call from the general manager twice, and never received any kind of response. The lack of communication and customer service was extremely frustrating. The only positive was the view. The restaurant was underwhelming at best. Overall, I left feeling extremely let down and would not recommend Castaways Resort based on this experience.
Stayed 4 nights in Nov 2025

10/10 Excellent

Aiden

Travelled with group
Liked: Cleanliness, room comfort
Highly recommended
Stayed 2 nights in Sep 2025

10/10 Excellent

Shivani, Auckland

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Soo

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

krishan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good getaway option for aucklanders
Stayed 1 night in Aug 2025

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort

Perfect Getaway

It was truly an amazing experience. One of the most beautiful and pleasant moments of my life. The people, the villa, the food, and the view were all worth while. I hope to come back again!
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
View was amazing but that is probably it. The rooms were a little outdated but the overall stay was good. Hotel breakfast was average, with small selection of hot food, bread and dessert. Check-out was annoying as there was only one person at the counter, so if the person at the front of the queue had an issue to resolve, everyone else had to wait. There were multiple teams who had major issues with room service so had to stand there for over 20 minutes just to hand over the keys.
Stayed 1 night in Jun 2025

4/10 Poor

Col

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room service food was cold for which I received only a 20% discount!!! Should have been free. Trying to reach anyone in the resort via the phone system was a nightmare. I would never go to this resort ever again
Stayed 1 night in Jun 2025

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the service is excellent.
Stayed 2 nights in Jun 2025

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Frankco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome holiday break away with amazing views and friendly staff. Very peaceful and good for the soul. Will gladly recommend this resort and will be making this my one-stop quick breakaway.
Stayed 1 night in May 2025

10/10 Excellent

Anita

Stayed 2 nights in May 2025

10/10 Excellent

Frankco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A real hidden gem outside of Auckland, felt like an island on its own and the name Castaways really live up to its name with amazing views. The Villa was exceptional clean and the service from reception to everyone was fantastic.
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ray - Tanya

Liked: Cleanliness, room comfort
Great peaceful place to wind down and enjoy
Stayed 3 nights in Apr 2025

10/10 Excellent

Vatsal

Liked: Cleanliness, property conditions & facilities
The restaurant is very for the breakfast, very small amount of options for vegans or vegetarians. There is definitely a room for improvement for the restaurant. Otherwise we loved our stay. Thank you
Stayed 1 night in Apr 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check was easy and prompt. Friendly staff. Asked for an accessible unit and this was no problem
Stayed 1 night in Apr 2025

10/10 Excellent

Farhana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact that the property manager addressed our concerns promptly and provided solutions. Excellent customer service.
Stayed 2 nights in Apr 2025