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Crowne Plaza Auckland by IHG

4.0 star property

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Photo gallery for Crowne Plaza Auckland by IHG

Property amenity
Lobby sitting area
Exterior
Exterior
Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
128 Albert St, Auckland, 1010
  • Place, Sky Tower
    ‪2 min walk‬
  • Place, SkyCity Casino
    ‪2 min walk‬
  • Place, Queen Street Shopping District
    ‪3 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Bath Shower Combination)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed (Bath Shower Combination)

9.2 out of 10
Wonderful
(59 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

Standard Room, 2 Queen Beds (Bath Shower Combination)

Standard Room, 2 Queen Beds (Bath Shower Combination)

9.2 out of 10
Wonderful
(111 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High Floor)

Room amenity

Standard Room, 1 King Bed, City View (High Floor)

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Room amenity

Standard Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room

  • 32 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View (High Floor)

Room amenity

Standard Room, 2 Queen Beds, City View (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor)

Room amenity

Premium Room, 1 King Bed, Club lounge access (High Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(20 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room

8.8 out of 10
Excellent
(15 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Club lounge access (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room, 2 Queen Beds, Club lounge access (High Floor)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access) | Room amenity

Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

  • Ocean view
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access, City View (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room, 1 King Bed, Club lounge access, City View (High Floor)

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Auckland by IHG

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a sauna, a 24-hour business center, and a conference center are onsite.
Crowne Plaza Auckland by IHG offers 352 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Auckland by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Sky Tower. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Steps from SkyCity Casino and Sky Tower
Crowne Plaza Auckland by IHG offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 10 meeting rooms. Event space at this hotel measures 10118 square feet (940 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Auckland by IHG. For a fee, parking is available.

This 4-star Auckland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Aria Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (NZD 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aria Restaurant and Bar

Things to do

  • 24-hour gym
  • Bicycle storage
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (10,118 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Self parking fee: NZD 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Auckland Crowne Plaza
Crowne Plaza Auckland
Crowne Plaza Hotel Auckland
Crowne Plaza Auckland Hotel Auckland Central
Crowne Plaza Auckland New Zealand
Crowne Plaza Auckland Hotel

Crowne Plaza Auckland by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1004 reviews
Rating 8 - Good. 271 out of 1004 reviews
Rating 6 - Okay. 55 out of 1004 reviews
Rating 4 - Poor. 24 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Ajay Rajan, Redmond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean rooms and courteous staff. Wide breakfast buffet
Stayed 1 night in Nov 2025

10/10 Excellent

Len, Oakland

Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly, convenient downtown location, paid parking attached to hotel, and several good restaurants nearby. Queen Street great to walk thru in the evening.
Stayed 1 night in Dec 2025

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Khalid

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had an excellent experience staying at the Crowne Plaza Auckland! The hotel is located in the heart of the city and within walking distance of most downtown attractions. There are numerous excellent restaurants and cafes within 5 to 7 minutes of the property. The staff was very courteous and wanting to make sure our stay was pleasurable.
Stayed 1 night in Nov 2025

10/10 Excellent

Kim, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff easy parking our bed was very comfortable and quiet have stayed twice now would go back
Stayed 1 night in Dec 2025

10/10 Excellent

Ray, Lenoir City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the city center, but rooms are very quiet. Staff was very friendly and helpful. Convenient to a great variety of restaurants. Eat breakfast at the hotel's breakfast buffet; it's fantastically good!
Stayed 6 nights in Nov 2025

10/10 Excellent

Ratu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and Very close to Shopping and Entertainment venues
Stayed 2 nights in Dec 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities
I haven't slept well in .... a long time. We were in Auckland for four nights and I slept so well here. I think it was how comfortable I found the bed. When we moved on from here to our next stop ... I again had issues waking up frequently trying to get comfortable. Check in/out was simple, location is perfect and walkable. Room was large and we had a great view of the Sky Tower and were able to watch people coming down the bungy. We didn't opt in for the breakfast so can't comment on that part. I would definitely stay again and am sad I didn't book a Crown Plaza property at each stop. I'll also look into staying at Crown Plaza on future trips.
Stayed 4 nights in Nov 2025

10/10 Excellent

Yicheng

Stayed 2 nights in Dec 2025

10/10 Excellent

Anam

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Very convenient location. We enjoyed our stay
Stayed 2 nights in Dec 2025

8/10 Good

Paul

Business traveller
Liked: Staff & service
Clean rooms, good location. Nice gym
Stayed 5 nights in Nov 2025

10/10 Excellent

laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast and location. Bathrooms need fans and updating but very nice choice.
Stayed 1 night in Nov 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a very central stay in Auckland a block away from the Sky Tower, nice comfortable room with relatively easy parking in the attached car park
Stayed 3 nights in Nov 2025

10/10 Excellent

Linda

Good location. Large comfortable rooms
Stayed 2 nights in Nov 2025

10/10 Excellent

Keita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifu stay
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities
Very impressed Crown Plaza will be our go to place when staying in Auckland. The staff were friendly and welcoming, the view from the room was great and the food and surroundings in the restaurant were wonderful
Stayed 1 night in Nov 2025

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice clean spacious room
Stayed 1 night in Nov 2025

10/10 Excellent

Cassidy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic all round accomodation.
Stayed 1 night in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Close to Queen Street and Casino
Stayed 1 night in Nov 2025

2/10 Terrible

Jimmy Santos

Business traveller
Liked: Cleanliness, staff & service, amenities
Maika’i
Stayed 9 nights in Nov 2025

8/10 Good

Alexa

Stayed 1 night in Nov 2025

10/10 Excellent

Hayley

Liked: Cleanliness, amenities, property conditions & facilities
Always great
Stayed 1 night in Nov 2025

10/10 Excellent

KATHY

Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025