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Crowne Plaza Auckland by IHG

4.0 star property

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Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)
Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access) | View from room
Premium Room, 1 King Bed, Club lounge access (High Floor) | View from room
Exterior
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

View in a map
128 Albert St, Auckland, 1010
  • Place, Sky Tower
    ‪2 min walk‬
  • Place, SkyCity Casino
    ‪2 min walk‬
  • Place, Auckland Ferry Terminal
    ‪11 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Bath Shower Combination)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed (Bath Shower Combination)

9.2 out of 10
Wonderful
(51 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

Standard Room, 2 Queen Beds (Bath Shower Combination)

Standard Room, 2 Queen Beds (Bath Shower Combination)

9.2 out of 10
Wonderful
(103 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High Floor)

View from room

Standard Room, 1 King Bed, City View (High Floor)

9.2 out of 10
Wonderful
(7 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room

  • 32 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Queen Beds, City View (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor)

Premium Room, 1 King Bed, Club lounge access (High Floor) | View from room

Premium Room, 1 King Bed, Club lounge access (High Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(14 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room

8.8 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Club lounge access (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room, 2 Queen Beds, Club lounge access (High Floor)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

  • 85 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access

View from room

Premium Room, 1 King Bed, Club lounge access

  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access, City View (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Premium Room, 1 King Bed, Club lounge access, City View (High Floor)

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed (High Floor)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Crowne Plaza Auckland by IHG

Hotel with a sauna, steps from SkyCity Casino
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a sauna, a 24-hour business center, and a conference center are onsite.
Crowne Plaza Auckland by IHG offers 352 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Crowne Plaza Auckland by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Sky Tower. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Steps from SkyCity Casino and Sky Tower
Crowne Plaza Auckland by IHG offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 10 meeting rooms. Event space at this hotel measures 10118 square feet (940 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Auckland by IHG. For a fee, parking is available.

This 4-star Auckland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Aria Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (NZD 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aria Restaurant and Bar

Things to do

  • 24-hour gym
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (10,118 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Self parking fee: NZD 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Auckland Crowne Plaza
Crowne Plaza Auckland
Crowne Plaza Hotel Auckland
Crowne Plaza Auckland Hotel Auckland Central
Crowne Plaza Auckland New Zealand
Crowne Plaza Auckland Hotel

Reviews

Crowne Plaza Auckland by IHG Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 612 out of 1001 reviews
Rating 8 - Good. 286 out of 1001 reviews
Rating 6 - Okay. 63 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

Reviews

8/10 Good

Zinny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stay was ok abit old now and the road into the hotel is under construction atm which is a hassle, overall out stay was ok.
Stayed 1 night in Apr 2025

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent. Staff are approachable and friendly. Only reason i gave a low score for the srea around the hptel is alot of road work happening at the time we stayed. Excellent location otherwise, very close to queens st
Stayed 3 nights in Jul 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of renovation work at the hotel currently but the room was great and facilities were good
Stayed 2 nights in Jul 2025

4/10 Poor

CYRIL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
rooms are look tired and out dated, taps in bathroom where faulty, not 4 or five star as stated
Stayed 3 nights in Jul 2025

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2025

10/10 Excellent

Milky

Stayed 4 nights in Jul 2025

10/10 Excellent

Millyin Diamond

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were greeted with warmth and professionalism , wonderful staff , the best. I should have ordered a room with a kitchenette, that’s my only qualm.
Stayed 2 nights in Jul 2025

6/10 Okay

Sameeta

Stayed 2 nights in Jul 2025

10/10 Excellent

Taj K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fairly central
Stayed 1 night in Jul 2025

10/10 Excellent

Milky

Stayed 1 night in Jul 2025

6/10 Okay

Corey

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Lisa Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Stayed 1 night in Jul 2025

8/10 Good

Jole

Liked: Cleanliness, amenities, property conditions & facilities
The location of this hotel near Sky City is excellent, especially proximity to the inter-city bus stop and The Shakespeare Brewery Pub; I found the computer-controlled elevator system to be weird and potentially alarming: the higher the technology, the greater inflexibility when things go wrong. It is a minor complaint, I suppose, but it was akin to claustrophobia, not having more control over elevator stops.
Stayed 2 nights in Jul 2025

10/10 Excellent

Izzy

Liked: Cleanliness, property conditions & facilities
Right in city centre and very big room
Stayed 2 nights in Jun 2025

8/10 Good

Lalit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for shopping and eating right in the middle of central business district. Excellent and very helpful staff. Great breakfast, lots of choices, made to order omelettes and coffee. The rooms are big, but a bit dated.
Stayed 3 nights in Jun 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay for us in Auckland and the Crowne Plaza was perfect. Friendly staff at check in and went out of their way to be helpful. The bed seriously has to be the best hotel bed we have slept in. Despite all of the surrounding works, parking was easily accessible. Highly recommended!
Stayed 1 night in May 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great inner-city stay

Reconstruction going on both insode and outside the hotel but didn't affect the experience at all. Excellent service. Top facilities.
Stayed 2 nights in May 2025

10/10 Excellent

Anton, Whangamata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2025

8/10 Good

Marc Rousseau

Travelled with family
Liked: Cleanliness, staff & service
The service and breakfast was very good. Although now under renovation and prevents certain amenities to be affected (restaurants) the staff service was wonderful. The size of the rooms are bigger as it’s an older hotel. Which accommodates us with the sizes of our luggage (family) .. it’s very close to the tower and fast food eateries . Queens street is a 10mn walk where you have shopping. Convenient location. Also car parking - easy access just on the side of the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Doug, Northland

Liked: Cleanliness, staff & service, property conditions & facilities
Just love it
Stayed 1 night in Apr 2025

10/10 Excellent

Chuck, Honolulu

Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed here in April 2025 with a friend in the two queen bed room. They let us check in early (for free). Room was clean and spacious. Area was perfect and right around all restaurants and shopping. Safe area. Beds were comfy. Shower was decent. Staff were friendly and helpful. Our floor had a spot to easily refill a water bottle with water which we found handy (not sure if all floors have this). Would stay again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Chuck, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of roadwork in front of the property.
Stayed 1 night in Apr 2025

10/10 Excellent

Mesharia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about Crown Plaza. It was the perfect accommodation for our trip. The beds were awesome. The services were above and beyond. This is a great place to stay.
Stayed 7 nights in Mar 2025