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Ellerslie Palms Motel

3.0 star property

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Reception
1 Bedroom Kitchen Unit | Living area
Ground Floor Studio
Ground Floor 1 Bedroom | Living area
1 Bedroom Kitchen Unit | Private kitchen

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
384 Ellerslie-Panmure Highway, Ellerslie, Auckland, 1060
  • Place, Lagoon Pool And Leisure Centre
    ‪3 min drive‬
  • Place, Ellerslie Racecourse
    ‪4 min drive‬
  • Place, Sylvia Park Shopping Center
    ‪5 min drive‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio with Balcony

Studio with Balcony

Studio with Balcony

7.8 out of 10
Good
(6 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Balcony 1 Bedroom

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family 2 Bedroom Unit

Family 2 Bedroom Unit

Family 2 Bedroom Unit

7.4 out of 10
Good
(3 reviews)
  • 96 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 3 Large Single Beds
  • Free Wi-Fi

View all photos for Ground Floor 1 Bedroom

Ground Floor 1 Bedroom

Ground Floor 1 Bedroom

9.0 out of 10
Wonderful
(4 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

1 Bedroom Wheel Chair Access Unit

8.0 out of 10
Very good
(2 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Ground Floor Studio

Ground Floor Studio

Ground Floor Studio

8.0 out of 10
Very good
(8 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Kitchen Unit

1 Bedroom Kitchen Unit | Private kitchen

1 Bedroom Kitchen Unit

8.6 out of 10
Excellent
(11 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

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About this property

Ellerslie Palms Motel

Along with a garden, this smoke-free motel has free self parking and free WiFi in public areas. Other amenities include multilingual staff assistance.
Ellerslie Palms Motel offers 24 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Auckland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at Ellerslie Palms Motel, you'll be close to Sylvia Park Shopping Center. Free WiFi in public areas and free self parking are available.
  • Free WiFi
  • Free self parking
  • Services include luggage storage
  • Just a 4-minute drive from Sylvia Park Shopping Center and 9 minutes from University of Auckland
As a guest of Ellerslie Palms Motel, you'll find multilingual staff, a garden, and room service (during limited hours). Public spaces have free WiFi. Free self parking is available.

This 3-star Auckland motel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Living room
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 10:00 AM and 12:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 19 and November 30.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 AM and 12:30 PM
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 7:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ellerslie Palms Motel Auckland
Ellerslie Palms Auckland
Ellerslie Palms
Ellerslie Palms Motel Motel
Ellerslie Palms Motel Auckland
Ellerslie Palms Motel Motel Auckland

Ellerslie Palms Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 180 out of 347 reviews
Rating 8 - Good. 99 out of 347 reviews
Rating 6 - Okay. 36 out of 347 reviews
Rating 4 - Poor. 16 out of 347 reviews
Rating 2 - Terrible. 16 out of 347 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Stephanie

Travelled with family
Liked: Amenities
Check in was odd - didn't realise you had to call a number to be given a code to a lockbox with room key in it. Room was clean, although could do with a spring clean. Room was quiet and away from the road and spacious. Was close to Greenlane for our event. Would stay again. Thank you
Stayed 2 nights in Jan 2026

10/10 Excellent

Charleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious, clean & comfy. Sofa bed was out of order but still comfy enough to relax.
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Clean room off street parking although open air still good to have parking
Stayed 1 night in Jan 2026

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, amenities
Spacious room. There were issues with the shower, but the staff were keen to resolve this, along with other things. Handily placed for Sylvia Park, among other places.
Stayed 3 nights in Jan 2026

4/10 Poor

Janine, Whangarei

Firstly I was told my payment had declined, I looked back on my bank rrecords & it had come out in July (6 months ago when I booked on Expedia), I also showed them my receipt from Expedia that it was paid in full. Once I was approved by management we went to the room only to find the handle/lock was half hanging off the door & would not accept the keycard. After some time we were told a locksmith was going to come out to fix it. Although the suite (2 bedroom) was tidy we wouldn’t stay there again.
Stayed 1 night in Jan 2026

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Bestum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service skipped my room. No new towels were supplied though I left the used towels on the floor as instructed. Otherwise good.
Stayed 2 nights in Jan 2026

6/10 Okay

Pitolualealofa

Stayed 2 nights in Jan 2026

8/10 Good

sunita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
this small hotel was just perfect and had everything we needed, including a kitchen and a nice warm towel bar. there is no elevator, but there was plenty of parking, and it was an easy walk to convenient places. the area felt safe and quiet. the only inconvenience was the remote check in process it took about an hour to understand the system
Stayed 2 nights in Nov 2025

10/10 Excellent

Rob

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2025

8/10 Good

Larissa

Travelled with family
Liked: Cleanliness
Didn't see any staff the whole time we were there. Room was pretty clean. Just a bit tired
Stayed 3 nights in Nov 2025

6/10 Okay

Heather

Travelled with partner
Good location,units are fine,attention to detail average,skirting boards dusty, paint work needs touching up. The exterior of the building needs a spruce up as does the reception area. Rooms smell like toilet cleaner.😀
Stayed 2 nights in Nov 2025

6/10 Okay

Tim

Stayed 4 nights in Nov 2025

6/10 Okay

Jacqui

Liked: Cleanliness
Disliked: Staff & service
Commination with the motel was non existant. I needed to arrange a late check in. The number provided was never answered, and only once gave an option to leave a message which was not acted on. I attempted to contact the property via the expedia app and again got no response. Luckily I had friends who were checking in during the day who got an email address for me to communicate with them to get the code to the lockbox. Another friend who was also checking in late had the same experience and would not have been able to get her key should i have not arrived with the code. The number at reception to phone for after hour access was not answered. I would not recommend this motel if you need to check in after hours. It was particularly stressful trying to organize an after hour check in
Stayed 2 nights in Nov 2025

4/10 Poor

Kirsten

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

6/10 Okay

Tan

Stayed 2 nights in Nov 2025

8/10 Good

Namrata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean.
Stayed 1 night in Nov 2025

2/10 Terrible

Nathalie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Negative Review – Ellerslie Palms Motel At first glance the motel looks modest and tidy, but the experience quickly became unsettling. There was no reception or staff on site, just a phone number on the door. When I called, the phone was answered under a different name, which felt unprofessional and concerning. Even though my stay was prepaid, I was asked to provide my credit card over the phone, which felt insecure. I explained I was uncomfortable and stated I was recording the call for my own protection. I eventually received the access key, but the door looked as though the locks had been changed repeatedly. The room looked clean at first, but it clearly hadn’t been properly serviced. We found a Pringles tube behind the pillows, a bread clip under the bedside cabinet, and other missed items. The curtains had black mould and the window catches felt flimsy. The bathroom was the worst part. The shower had black and pink mould, and the plastic mat looked like it needed a long soak in bleach. It’s one of the few places where you can shower and feel dirtier afterwards. Next evening, a large group staying nearby was extremely loud past 11pm. I had to ask twice for quiet, and with no staff on site the issue wasn’t managed. To top it off, a large German cockroach appeared on the walls and ceiling during the night. Overall, the stay felt unsafe, unhygienic, and poorly managed. With no staff, an insecure check-in process, uncleanliness, noise issues, and pests, I cannot recommend.
Stayed 2 nights in Nov 2025

6/10 Okay

Daphne

Travelled with family
Disliked: Property conditions & facilities
There was no staff. The room was ok, bed comfortable, clean bathroom. The curtains were terrible and with an outside light on all night it was annoying. I didnt like the fact they had a full page of rules cellotaped to the kitchen wall with one rule being do your dishes, dry and put them away otherwise you will be charged $30! who does that! If you intend on a late arrival make sure you call ahead and get the passcode for the lockbox where the keys are, as we could not raise a real person after 5pm I would not stay here again
Stayed 1 night in Oct 2025

8/10 Good

derek

Liked: Cleanliness, property conditions & facilities
The check in system maybe be a little difficult for some especially if arriving after dark. However a very nice property fit for purpose.
Stayed 1 night in Aug 2025

8/10 Good

Caine

Travelled with family, Travelled with pets
Liked: Staff & service
Traffic noise
Stayed 1 night in Jul 2025

6/10 Okay

Alexander

Stayed 4 nights in Jul 2025

8/10 Good

Rebekah

Liked: Cleanliness, property conditions & facilities
We have stayed 3 times now. We stay with 3 adults and 3 children. The two bedroom unit is spacious and having an oven is very helpful and the fridge is big (ie not a bar size) It's been very clean each time we have been. We will be back again.
Stayed 1 night in Jul 2025

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Dru

Travelled with family, Business traveller
The window in the bathroom had no latch to close the window. I thought the room got vacuumed and beds made. Not at all. Otherwise pretty good
Stayed 2 nights in May 2025