12 Sep 2017 by HHAA - AM
Good Morning Richard & Fay, Thank you for staying at Heartland Hotel Auckland Airport. We are glad our night team took care of you and that you enjoyed our convenient location/services. Look forward your welcoming you again soon. Thanks and kind regards, Tim Foster Assistant Manager
9 Jan 2018 by HHAA - AM
Good Afternoon Mimi, Thank you for taking the time to give the Heartland Hotel Auckland Airport valuable feedback. Your feedback will be passed onto our team. Thanks and kind regards, Tim Foster Assistant Manager
Heartland Hotel Auckland Airport offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Heartland Hotel Auckland Airport also features tour or ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 4.5-star Auckland hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge
Long-term parking (surcharge) , Free self parking
Heartland Hotel Auckland Airport offers 141 accommodations with free newspapers and coffee/tea makers. Premium satellite televisions are provided. Bathrooms include complimentary toiletries and hairdryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 5:30 AM to 10:30 AM.
The Runway – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Heartland Hotel Auckland Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®