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3.5 out of 5

"Arrived at Auckland airport at 04:00 phoned hotel for transit bus and arrived promptly. Quick check in and straight to bed. Very handy for airport. ... " More

By a verified traveller on Wed 06 Sep 2017

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Standard Studio QS

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
€115* Per night/room 25 Oct - 26 Oct

Superior 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio QQ

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Studio King, Upper Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Interconnecting Room QQQQ

Bed Count 4 Queen Beds Maximum Occupancy 8 Max

Hotel Description

Heartland Hotel Auckland Airport's great location gets high marks from our customers. During your stay, you'll be close to Butterfly Creek. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to the airport and the comfortable guestrooms
  • 6 minutes by car from Treasure Island Adventure Golf and 7 minutes from Butterfly Creek
  • Free airport shuttle service

Heartland Hotel Auckland Airport ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Heartland Hotel Auckland Airport

Everyone (2)
4 out of 5

First night in Auckland

Arrived at Auckland airport at 04:00 phoned hotel for transit bus and arrived promptly. Quick check in and straight to bed. Very handy for airport. Clean and tidy hotel. Little basic but great value for the money. Will use again no problem.

Posted by , from Morecambe UK on 6 Sep 2017

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Comment from Hotel Management

12 Sep 2017 by HHAA - AM

Good Morning Richard & Fay, Thank you for staying at Heartland Hotel Auckland Airport. We are glad our night team took care of you and that you enjoyed our convenient location/services. Look forward your welcoming you again soon. Thanks and kind regards, Tim Foster Assistant Manager

3 out of 5

Pas génial

Chambre vieillotte qui a besoin d'un grand rafraichissement. Pas très propre...

Posted by , from Suisse on 9 Jan 2018

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Comment from Hotel Management

9 Jan 2018 by HHAA - AM

Good Afternoon Mimi, Thank you for taking the time to give the Heartland Hotel Auckland Airport valuable feedback. Your feedback will be passed onto our team. Thanks and kind regards, Tim Foster Assistant Manager

About the Heartland Hotel Auckland Airport

Location 14 Airpark Drive, Auckland, 2022

Property Features

Heartland Hotel Auckland Airport offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Heartland Hotel Auckland Airport also features tour or ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 4.5-star Auckland hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Train station: Auckland Middlemore Station (8.2 km / 5.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Heartland Hotel Auckland Airport offers 141 accommodations with free newspapers and coffee/tea makers. Premium satellite televisions are provided. Bathrooms include complimentary toiletries and hairdryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 5:30 AM to 10:30 AM.

The Runway – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Heartland Hotel Auckland Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Uncovered extended parking fee: NZD 7 per day
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Auckland Airport
  • Heartland Auckland Airport Hotel
  • Heartland Hotel Auckland Airport
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Airport Mangere
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Auckland
  • Heartland Hotel Auckland Airport Hotel

You should know

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Qualmark Sustainable Tourism Business Award

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.