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InterContinental Auckland by IHG

5.0 star property

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Photo gallery for InterContinental Auckland by IHG

Suite, 1 Bedroom, Club lounge access, Harbour View | View from room
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Exterior
Exterior
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service

Explore the area

View in a map
1 Queen Street, Auckland, 1010
  • Place, Princes Wharf
    ‪2 min walk‬
  • Place, Auckland Ferry Terminal
    ‪2 min walk‬
  • Place, Spark Arena
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Classic Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room

8.6 out of 10
Excellent
(9 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access, City View

Suite, 1 Bedroom, Club lounge access, City View | City view

Suite, 1 Bedroom, Club lounge access, City View

  • 75 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Harbour View

View from room

Classic Room, 1 King Bed, Harbour View

9.2 out of 10
Wonderful
(10 reviews)
  • 34 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club lounge access, Harbour View

Junior Suite, 1 King Bed, Club lounge access, Harbour View

Junior Suite, 1 King Bed, Club lounge access, Harbour View

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View | View from room

Classic Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access, Harbour View

Suite, 1 Bedroom, Club lounge access, Harbour View

Suite, 1 Bedroom, Club lounge access, Harbour View

  • 75 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 2 Queen Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible

Premium Room, 2 Queen Beds, Accessible

Premium Room, 2 Queen Beds, Accessible

  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Harbour View

View from room

Classic Room, 2 Queen Beds, Harbour View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Club lounge access, Harbour View

View from room

Classic Room, 1 King Bed, Club lounge access, Harbour View

8.8 out of 10
Excellent
(3 reviews)
  • 34 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Club lounge access, Harbour View

View from room

Classic Room, 2 Queen Beds, Club lounge access, Harbour View

  • 37 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

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About this property

InterContinental Auckland by IHG

Luxury Auckland hotel connected to a shopping center, steps from Commercial Bay
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, spa services, and concierge services are onsite. Change of towels is available on request.
InterContinental Auckland by IHG offers 139 air-conditioned accommodations with minibars and espresso makers. These individually furnished accommodations have separate sitting areas and include dining tables. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
With your stay at InterContinental Auckland by IHG, you're connected to a shopping center and just a quick walk from Auckland Ferry Terminal. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Commercial Bay and Auckland Ferry Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, spa services, and tour/ticket assistance are also featured at the luxury InterContinental Auckland by IHG. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
InterContinental Auckland by IHG has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (NZD 70 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 24.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Designer stores
  • Gym
  • Shopping centre

Family friendly

  • Dining table
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Grab bar in shower (90 centimetre high)
  • Grab bar near toilet (90 centimetre high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2024
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 80.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 24.5 for children
  • Covered valet parking fee: NZD 70 per night (in/out privileges)
  • Rollaway bed fee: NZD 80.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

InterContinental Auckland by IHG Hotel
Intercontinental Auckland an IHG Hotel
InterContinental Auckland by IHG Auckland
InterContinental Auckland by IHG Hotel Auckland

InterContinental Auckland by IHG Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 191 out of 219 reviews
Rating 8 - Good. 21 out of 219 reviews
Rating 6 - Okay. 3 out of 219 reviews
Rating 4 - Poor. 1 out of 219 reviews
Rating 2 - Terrible. 3 out of 219 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reece

Stayed 3 nights in Jul 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean. Rooms have up to date technology and automations (the blinds and lights open and turn on upon arrival). You will not regret staying here. Tons of shopping and food just a few steps away. Easily the best place to stay in Auckland proper.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2025

10/10 Excellent

NAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new with good services
Stayed 1 night in Jul 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Evelyn, Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

lila, SAN FRANCISCO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Loved our stay. Bed so comfortable. Immaculate! Luxury hotel!!!
Stayed 1 night in Jul 2025

10/10 Excellent

lila, SAN FRANCISCO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, comfortable hotel. One of the best hotels we have stayed at. Everything was amazing. Even the soaps provided was top tier. The bedsheets were thick, clean and comfortable. The towels were clean and thick. Really enjoyed our wonderful stay. Stayed here twice and was amazing both times. My kids loved it too. Very clean!!! Staff was all very kind and welcoming.
Huge bathroom counter
Very clean and comfortable
Huge hallway
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing restaurant, great location!
Stayed 1 night in Jul 2025

10/10 Excellent

Aik Phonesavan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms, great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Jody

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, fantastic location, the rooms are beautiful and the staff extremely friendly, professional, cannot recommend it more. Will absolutely be returning on my next Auckland visit.
Stayed 1 night in Jul 2025

10/10 Excellent

Maimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Deidre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way. Service is impeccable. Staff are incredibly helpful. The view is wonderful. Wifi is excellent. Pillows and bed are dreamy. We’ll never stay anywhere else in Auckland again. Thank you.
Stayed 1 night in Jun 2025

10/10 Excellent

Lorraine, Kerikeri

Liked: Cleanliness, staff & service, property conditions & facilities
Well located for shopping and viaduct- to catch the ferry. The staff were great and attentive, very accomodating. Breakfast offerings were delicious to satisfy different dietary requirements. I absolutely will stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Kum-Yan

Stayed 3 nights in May 2025

10/10 Excellent

Corinne, Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for anyone embarking on a cruise from Auckland. Worth coming in 3-4 days ahead of time. Location is awesome! Definitely worth a second stay anytime I’m in town!
Stayed 2 nights in May 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean, comfortable hotel, with a superb location on the harbor
Stayed 5 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities

Strange room, pretty good stay

We were "upgraded" to a king room that had a very strange and steep ramp to the bathroom i stead of a step up, causing it to feel a but like a fun house. And there was a very large window to the bathroom right beside the bed. The window could be made frosty but always let through light so when my husband would get up in the night to pee, the whole bedroom would light up with bright light, waking me up each time. The restaurant was a bit of a disappointment for the mains. Our stay was overall ok
Stayed 1 night in Mar 2025

8/10 Good

Stephen John

Liked: Cleanliness, staff & service, property conditions & facilities

Room Airconditioning Malfunction for 5 nights

We stayed in the Doha, Qatar, Intercontinental hotel in February 2025 and were very pleased with our stay, apart from a very bad check in experience. We then decided to stay in another Intercontinental, this time in Auckland. Generally the Auckland Intercontinental was very good except for the room AC not working properly, ended up have 5 extremely uncomfortable nights in a lovely room. We complained about this issue to the front desk, on two separate occasions but the AC was not fixed. We really think someone needs to carefully check the above AC issues.
Stayed 2 nights in May 2025

10/10 Excellent

William

Stayed 1 night in May 2025

8/10 Good

Andrew Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel convenient to harbor and cruise boats
Stayed 2 nights in Mar 2025

10/10 Excellent

Kyle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Dimitar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great!
Stayed 3 nights in May 2025