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Pelicanstay at Auckland Waterfront

4.0 star property

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Photo gallery for Pelicanstay at Auckland Waterfront

Deluxe Suite, 2 Bedrooms, Balcony | View from room
Deluxe Apartment, 1 Bedroom, Balcony | Living room
Interior detail
Exterior
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant
  • Outdoor space

Explore the area

View in a map
137-145 Quay Street, Auckland, 1010
  • Place, Princes Wharf
    ‪1 min walk‬
  • Place, Queens Wharf
    ‪5 min walk‬
  • Place, Queen Street Shopping District
    ‪5 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

2 bedrooms, desk, iron/ironing board, free WiFi

Deluxe Suite, 2 Bedrooms, Balcony

  • 111 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Suite, 2 Bedrooms, Balcony

Standard Suite, 2 Bedrooms, Balcony | View from room

Standard Suite, 2 Bedrooms, Balcony

  • Bay view
  • 93 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom, Balcony

Deluxe Apartment, 1 Bedroom, Balcony

Deluxe Apartment, 1 Bedroom, Balcony

  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Pelicanstay at Auckland Waterfront

This apartment building features 2 restaurants, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking. Each apartment has 2 bedrooms and offers free WiFi and a balcony. Guests can enjoy a deep soaking tub, and other amenities include a kitchen with a refrigerator and an oven. Housekeeping is not available.
Pelicanstay at Auckland Waterfront offers 3 accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas.

Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

During your stay at Pelicanstay at Auckland Waterfront, you're just a quick walk from Auckland Ferry Terminal. Free WiFi in public areas, 2 restaurants, and a bar are available. This upscale apartment building has 3 apartments. Each apartment offers free WiFi and a deep soaking tub.
  • Each apartment offers a kitchen, a washer/dryer, and a furnished balcony
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Self parking available for a fee
  • Amenities include an elevator and a terrace
  • Just a 4-minute walk from Auckland Ferry Terminal and 6 minutes by foot from Queen Street Shopping District
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Pelicanstay at Auckland Waterfront also features a terrace and an elevator. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Auckland apartment.

Pelicanstay at Auckland Waterfront has 2 restaurants on site.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (NZD 35 per night)
  • Limited on-site self parking

Kitchen

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Bedrooms

  • 2 bedrooms

Bathroom

  • 1 private bathroom
  • Deep soaking bathtub
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • TV

Outdoor areas

  • Furnished balcony
  • Terrace

Laundry

  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Iron/ironing board
  • No housekeeping service

Location highlights

  • Near the airport
  • On the waterfront

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: NZD 20 for check-in between 6:00 PM and 10:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
There is no front desk at this property
The check-in location differs from the property location; go to: [Shed 20's front door.]
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: NZD 125 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 35 per night
  • Late check-in fee: NZD 20 for check-in between 6:00 PM and 10:00 PM
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Shed 20's front door.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Waterfront Suites Heart Auckland Apartment
Waterfront Suites Heart Apartment
Waterfront Suites Heart Auckland
Waterfront Suites Heart
Waterfront Suites the Heart of Auckland
Pelicanstay at Auckland Waterfront Auckland
Pelicanstay at Auckland Waterfront Apartment
Pelicanstay at Auckland Waterfront Apartment Auckland

Pelicanstay at Auckland Waterfront Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 21 reviews
Rating 8 - Good. 3 out of 21 reviews
Rating 6 - Okay. 2 out of 21 reviews
Rating 4 - Poor. 4 out of 21 reviews
Rating 2 - Terrible. 2 out of 21 reviews

7.4/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont Stay Here.

Room was not as pictured or advertised. No a/c. No sofa bed. Much smaller than pictures. Broken and damaged furniture. Kitchen not clean and odd mismatched kitchen supplies. No way to make coffee. Fridge not cleaned and had open food from previous occupants. Carpet stained with what looked like large fresh spill. Beds very uncomfortable, poor mattresses. It looked like a personal residence possibly. There were glow in the dark children's stickers on bedroom ceiling. We were given a partial refund for one night and they allowed us to cancel rest of reservation so we moved out after one night. It was too late to find something else when we arrived. Not easy to connect with managers as no onsite office so it was very difficult to get responses. The location and views are fantastic. Another unit in complex may be good but we had no option of anything else.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Loved the view and sitting on the balcony would be wonderful in warmer weather. The location was great for the ferries, shops and restaurants. Disliked the missing toilet button cover, the missing shower drain cover, leaking washing machine, and lack of drinking glasses. The check-in instructions were incorrect and took nearly an hour lugging suitcases in the rain trying to find the entry. It was confusing and impossible to do so without a phone to get correct instructions and various codes
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The only downside was the long check in process and having to pick the keys up from a different location! Once I finally got the keys and paid for further transport to the property, I was very impressed with everything! The apartment was clean and as described and in a wonderful location! Kitchen had all necessities and plenty of towels etc etc! Would recommend to anyone visiting Auckland!
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in modern apartment harbour views

Central location with spacious modern apartment. Great view of the harbour. Short walk to cbd and Viaduct harbour close to good restaurants.
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The location is great for walking and cycling the downtown and waterfront. Many mornings we woke up to thousands of new neighbours, docked beside us on a cruise ship.
Stayed 8 nights in Jan 2019
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Brilliant

The best apartment I have stayed in out of all of my frequent trips to Auckland. Lots of space, fabulous views of the water and the city. Would definitely stay here again
Stayed 5 nights in Oct 2018
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Waterfront people watching treat!

This was a very nicely appointed apartment, with 2 good bedrooms, both of which had the harbour view, which is a bonus!. The master had a good sized queen bed, and ensuite,whilst it was necessary to cross the corridor for the second bathroom (however,this was so the bedroom could have the view, so a reasonable compromise. There was plenty of comfortable seating, and dining both inside and out - we've been disappointed in the past to go to apartments which are theoretically for 4 with seating for only 2 or 3, so the fact that there were 3 full sized settees was very welcome news! Being right in the heart of the waterfront action was excellent, and having a view of the ferries etc was good for us - we love people watching.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most difficult checking in process I have ever encountered in 40 years of world travel - calls from USA & key had to be collected from a different location. Unit had no air conditioning. Unit had no tea, coffee, sugar etc Used soap from previous guest was in the shower !!!!!!!!!!! Furnishing was below par
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a beautiful place to stay.would highly recommend to others and would not hesitate to stay again.
Stayed 2 nights in Jan 2018
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities

Avoid this place if you can

I booked this hotel via WOTIF but it is managed by Pelican Executive Suites. I booked a 2 bed 2 bath luxury apartment. Pelican require your flight numbers and arrival times in advance and you must provide 1 hours notice of wanting to check in so that their representative can meet you. despite adhering to all of their rules, there is no representative. You receive a long text telling you to find a key from a security office. The rom was 2 bed and 1 bath and old and tired. When we tried to take a shower, the shower overflowed as the drain was blocked with human hair and soap scum. I spent the next 3 days trying to get someone from Pelican to resolve the situation. They were hard to get hold of (never answering the phone) and did not ring back when they said they would. In the end they could not explain why they had put us in this apartment, they could not arrange for it to be cleaned and they could not move us to somewhere more suitable. After many emails they agreed to drop 1 nights charge and the $100 cleaning fee off my bill. I will not book with Pelican or this establishment ever again.
Stayed 2 nights in Aug 2017
Verified

6/10 Okay

PK

Liked: Cleanliness

Great Location

Getting information on how to pick up the key was a little cloak and dagger. I recieved email instructions on the day we arrived in NZ, which was also our check-in date; if I didn't have internet access, it may have been more complicated. Picking up the key, however, was actually very easy, once we knew where to go. Our booking was supposed to have 2 twin beds in the second bedroom, but only had one queen. Luckily, there was a fold out couch in the living room, but unfortunately, no sheets. We recieved the sheets on our 3rd and final night staying there. We really enjoyed the location of the apartment, but unfortunately for us, there was major renovation work being done on the apartment below, so during the day there was alternating hammering and sawing, punctuated by periods of what I can only describe as pneumatic drilling; kind of upset the ambience. Further, as the workers had set up a tarpaulin tent on the deck outside to work in, we were kept awake most of the night (on 2 consectutive nights) by rain and wind causing the tent to flap and bang about. Nobody's fault, really, but did add to our frustrations. Ironically, the person on the fold out bed in the living room was far enough away from the noise to not be woken.
Stayed 3 nights in Jul 2017
Verified

4/10 Poor

Pete

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a pleasant experience

These apartments are all privately owned but the rentals are managed by an assortment of different managing agents. This particular one was managed by an agent based in USA. The buildings in the estate are all managed by the estate management organisation Princes Wharf Management who have an office on site but are not rental agents. The arrival procedure was not well organised with instructions provided, when I phoned the managing agents NZ representative, to meet the 'local manager' at the Princes Wharf office on arrival. This office were not aware of my booking. The keys were in the possession of the security guard who had been given them by the 'local manager' who described his position as the cleaning contractor. Not a good start, a representative of the owner should meet guests on arrival and show them the property. First impressions of the property, when I eventually found my way in, were not good. The bathroom, particularly the shower was mouldy and grubby. The kitchen work surfaces were worn and scratched. Only the lounge windows had been cleaned and those not very well. The general impression was that the apartment had been furnished for rental rather than maintained aa a luxury residence or holiday home. I expected a lot more for the price. My immediate complaint was met with an offer of complimentary cleaning. This would not address all the issues. This was supposed to be a relaxing three days in Auckland at the end of a long trip. I moved out the next day.
Verified

4/10 Poor

kate

Disliked: Property conditions & facilities, room comfort

poor property maintenance

There was a lot of confusion in locating the apartment and a key holder. First impressions were good but we had asked, and had confirmation for an accessible bathroom, but it was not at all wheelchair friendly. Shower leaked making carpet wet and smelly. Outdoor furniture, some broken and unsteady. BBQ dirty from previous use. Some appliances broken and not working, light bulbs out
Verified

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and view

We enjoyed our stay, and would recommend it to our friends.
Verified

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location on Waterfront

It was exactly as advertised and was perfect location. Suite was generous size, great to have doors opening from living and bedrooms to balcony, great outdoor area to sit our during the day and into the evening. Would definitely stay here again. Our only reservation was there was additional fee for cleaning which was in very small print at bottom. Communication was great from the management of these suites, very friendly and helpful.
Verified

8/10 Good

Warren

Liked: Cleanliness, room comfort

Watch out for the extra $100 cleaning bill added !

Great place to stay.difficult to find the correct parking. After receiving the bill there was an extra $100 cleaning bill. I have stayed in motels world wide and never had the extra charge, It is always included in the stay.not a sneaky extra after the fact !!
Verified

4/10 Poor

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great disappointment

We checked in an appartment which had nothing to do with the picture advertised. Whilst we liked the location once we settled in we found furniture broken or missing. Dirty walls and a moldy shower. Some furniture arrived whilst we were there some never arrived like an outside table. We received many standard emails from the US travel agents about what we were allowed to do and not to do but none was forthcoming to our complains. We emailed photos which showed all the shortcomings and can only hope the renovate this appartment before they let it out again. Will never deal with this company ever again but there are other good ones who rent out true luxury appartements in the same waterfront buildings as we learnt.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great waterfront location

The apartment was great I would go back great facilities if staying for a longer trip. The only issue was that it was difficult to get the keys as there isn't a reception being private apartments it would have been difficult for people from out of town.
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort

Perfect location and spacious room with great view

Comfy and spacious room. Nice and private secure location and plenty to eat and drink nearby. Great tight carpark. Trust me we will definately be back. Cheers
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort

A great place in Auckland

The Waterfront Suites on the pier in Auckland are a great place to stay. Central, convenient and well apointed apartment on the water in Auckland Harbour. The suite had two bedrooms, two bathrooms, kitchen, dining, laundry and parking for very comparable pricing with a hotel. The booking agency needs some up front paperwork and you need to be talking to the on-site agent to get into the complex but after that a great place to stay. Ideal if you were staying a little longer than a few nights but still great for a short stay.
Verified

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2018