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SO/ Auckland

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Photo gallery for SO/ Auckland

Daily buffet breakfast for a fee
Property video
A modern lounge with leather sofas, a glass table, and a view of the cityscape through large windows.
Lobby
A modern bathroom with a freestanding bathtub, a vanity with a marble countertop, and a large window with curtains.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
67 Customs Street East, Auckland, CBD, 1010
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Princes Wharf
    ‪5 min walk‬
  • Place, Sky Tower
    ‪9 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio King

Premium bedding, minibar, in-room safe, desk

Studio King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Atelier Suite

Premium bedding, minibar, in-room safe, desk

Atelier Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

A hotel room with a bed, a TV, a large window with a city view, and a curtain.

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Bed (Collection Accessible)

A hotel room with a large bed, a desk, a chair, a piano, and a window with curtains.

1 King Bed (Collection Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Collection

Premium bedding, minibar, in-room safe, desk

Collection

  • Sleeps 2
  • Free Wi-Fi

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About this property

SO/ Auckland

Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a snack bar/deli. Housekeeping is available on request.
SO/ Auckland offers 130 accommodations with minibars and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

So/ Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at SO/ Auckland, you're just a quick walk from University of Auckland. Free WiFi in public areas, 2 restaurants, and 2 bars are available.
  • Free WiFi
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to Swedish massages at So/ Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym and a sauna
  • Just a 3-minute walk from University of Auckland and 6 minutes by foot from Auckland Ferry Terminal
  • Airport shuttle service available for a fee
SO/ Auckland offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury SO/ Auckland. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Javalab Café - This café serves lunch, dinner, and light fare. A children's menu is available.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
HI-SO - Onsite rooftop bar. Open daily.
MIXO - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • HI-SO
  • Javalab Café
  • MIXO

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Baby bath
  • High chair
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2018
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way, maximum occupancy 2)
  • Covered valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
SO/ Auckland offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 12 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

SO/ Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 227 out of 331 reviews
Rating 8 - Good. 54 out of 331 reviews
Rating 6 - Okay. 30 out of 331 reviews
Rating 4 - Poor. 8 out of 331 reviews
Rating 2 - Terrible. 12 out of 331 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a awesome stay will definitely go back
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was novel , some great shops nearby and the breakfast was excellent
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic central hotel close to all sights in Auckland CBD and to transport links.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shifat

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the S/O very much. The staff was most helpful, clean and well appointed rooms, excellent dining, nice rooftop bar with an excellent view. We really enjoyed our stay!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Ronald

Wonderful staff, great studio
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and close to city
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff! Great location..highly recomended
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took care of a problem immediately with the in room safe. The soaking tub was amazing!!!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- stayed with club access which was a life saver when jet lagged! Allowed a chance for a quiet snack and then crashing out early in peace. Lits to do nearby, including a day trip by boat to a bird sanctuary island from near the maritime museum.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room Nice hotel
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Liana

Liked: Cleanliness, amenities
Room was beautiful and staff where great
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They were able to arrange our early check in and room upgrade. We had a lovely soaking tub. The breakfast buffet has good quality food and a vast variety of foods and juices as well as a barista. The location is convenient to the port, shopping and local transportation.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

VAUGHAN

Liked: Cleanliness, staff & service
Perfect, love the hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Luisma

Liked: Cleanliness, staff & service, amenities
it was a great room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luisma

Liked: Cleanliness, staff & service, amenities
fantastic room
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Junior

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Clean, friendly staff, very boujee
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place in a great location! Staff was great.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly, the hotel is stylish, plus nice and peaceful. The amenities are great too.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Randolph

Liked: Cleanliness, amenities, property conditions & facilities
pool wasn't heated but was nice and long. The staff missed cleaning our room so we had to go out to get towels. Didn't like the hyper modern black design as the room felt like a cave and you could see anything, especially the light switches.and the lighting designwas very poor and glaring. Very good location for visiting the cbd of auckland.g
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The mini fridge stop working in our room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous!
Stayed 2 nights in Nov 2025