10/10 Excellent
Earl, Vail
Travelled with partner
24 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great buffet breakfast, and maintenance of the property. We visited Augsburg to attend an FC Augsburg football match and go to Oktoberfest.
We arrived early about 1100 by train and asked if our rooms were ready and the was only the second time out of around close to a dozen visits that our room was not ready but they offered to hold our bags and give us a call when our room would be ready so we could walk about Augsburg without our bags. We received our phonecall in about two hours at 1300. Our bellhop brought our bags out of holding and to our rooms for us.
The cooling system was converted for winter a few days earlier but the staff did not expect a spike in the temperature (around 30 C) which made our rooms difficult to keep cool even when the thermostat was set at 16.5 C but the room felt around 26 or 27 C. Thankfully the staff provided us with a tower fan so we turned off the AC and opened the windows at night when it got cooler and the temperature dropped back down to autumn weather.
My wife asked for an iron and ironing board for her dirndl and my shirt for Oktoberfest. The staff brought both to our door within 10 minutes of her request. After use, we placed both items in the hall.
Best breakfast buffet in Augsburg. Everything was fresh and delicious from the sliced fresh fruits, breads, made to order eggs, etc. We requested ice for our water bottles and the waitstaff brought an ice bucket.
Barring the AC issue still a great stay.
Earl
Stayed 2 nights in Sep 2025
