8/10 Good
Jennifer
9 Nov 2025
Liked: Amenities, property conditions & facilities
I am a frequent flyer here. Hope was wonderful as always! I love it when she's there at my check in and check out. Marcus was great as well. They both were very helpful. I didn't rate it five stars because when I pulled back the covers on my bed there was hair in between the sheets and it was obvious that the sheets had not been washed and replaced. that is a bad look for a hotel like a Hampton-Hilton. Every guest deserves new bedding and whoever the housekeeper was skipped over replacing the sheets. I did get new sheets from front desk, but I shouldn't have to do that. I was in room 529 and for some reason I was not able to get a wifi signal. I spoke with a man at front desk who stated the router on that floor was working, but it did not reach to my room. I had to end up using my hotspot on my cell phone and had to use my data instead of the free wifi. And the last thing was a concern was that one of the staff serving breakfast was not friendly to guests. i've noticed that pretty often during my stays that some of them have bad attitudes when guests are requesting something. A lot of times it's around the 9:30 time frame, I get it that they are trying to wrap things up, but I still expect the staff to be kind and courteous to the guests if they are requesting anything or needing help with something. breakfast isn't techinically over until 10am. So please remind the kitchen staff of that their attitudes reflect the hotel also.
Jennifer
Stayed 2 nights in Nov 2025