4/10 Poor
Peter B.
19 Apr 2025
Liked: Cleanliness
Smoke infested
During the Masters Tournament, we rented this home through VRBO. The property’s proximity to the course was very convenient. However, upon arrival, we were immediately overwhelmed by a strong odor of smoke. We endured the first night and promptly contacted the owner the following morning, expressing our concerns. The owner quickly responded and assured us that “hospitality” would intervene. We did not receive any communication from hospitality until the representative arrived as we were getting ready to leave for dinner at 7 PM. The representative promptly identified the odor as resulting from the self cleaning oven. As a social worker who has made multiple home visits over the years I can assure you the odor was the result of decades of cigarette smoking which has seeped into drywall, attic, flooring, etc. We were offered an alternative rental within the VRBO network which we graciously accepted. Unfortunately we were later informed that the new rental was no longer available. With our luggage packed, we decided to skip dinner and drive back home-a 3 hour drive. This marked our first negative experience with VRBO. The owner did refund our money which we appreciated. Overall, the house was well appointed, clean and visually identical to the photographs. The shower had hot water, but the pressure was extremely poor. Our recommendation is to obtain assurance from the owner that the smoke issue has been professionally remediated prior to booking.
Peter B.
Stayed 2 nights in Apr 2025