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Aiden Austin City Hotel

4.0 star property
VIP Access

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Pool
Restaurant
Restaurant
Pool
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

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2200 S I H 35, Austin, TX, 78704
  • Place, South Congress Avenue
    ‪17 min walk‬
  • Place, Lady Bird Lake
    ‪1 min drive‬
  • Place, University of Texas at Austin
    ‪4 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪10 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(31 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(45 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Single Bed, Accessible, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Single Bed, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Aiden Austin City Hotel

Hotel with free breakfast, near Lady Bird Lake
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a conference center, and a hot tub are onsite. Housekeeping is available on request.
Aiden Austin City Hotel offers 158 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

A children's pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the free breakfast at Aiden Austin City Hotel. During your stay, you'll be within walking distance of Lady Bird Lake. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests love the bar and breakfast
  • Just a 4-minute drive from Lady Bird Lake and 5 minutes from Governor's Mansion
  • Pets welcome for a fee
Aiden Austin City Hotel offers its guests a children's pool, a hot tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Aiden Austin City Hotel. Self parking is free.

This 4-star Austin hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
Machi Sushi - Onsite sushi bar. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Machi Sushi

Things to do

  • Children's pool
  • Gym
  • Hot tub

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference centre (7,200 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (84 centimetre high)
  • Lever door handles
  • Lift (81 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per day
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Austin City Best Western
Austin City Hotel
Austin City Hotel Best Western
Austin City Hotel Best Western Plus
Best Western Austin City
Best Western Austin City Hotel
Best Western Austin City Plus
Best Western Plus Austin City
Best Western Plus Austin City Hotel
Best Western Plus City Hotel
Aiden Austin City Hotel Hotel
Aiden Austin City Hotel Austin
Aiden Austin City Hotel Hotel Austin
Aiden by Best Western Austin City Hotel
Aiden by Best Western @ Austin City Hotel

Aiden Austin City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1146 out of 1677 reviews
Rating 8 - Good. 324 out of 1677 reviews
Rating 6 - Okay. 131 out of 1677 reviews
Rating 4 - Poor. 41 out of 1677 reviews
Rating 2 - Terrible. 35 out of 1677 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Crystal

Travelled with family
Disliked: Room comfort

Nope

Half of the rooms in this hotel room are run of the mill motel rooms where the entrance is outside. Our room smelled like mildew and there were cockroaches. There was no elevator to my room and I had bags and a toddler. The front desk was nice enough but they took a long time and made me stay at the desk while he read an entire sheet of paper to me that he was giving me and I could have read myself while my toddler was fussy and needed to go to sleep.
Stayed 2 nights in Aug 2025

2/10 Terrible

Sarah, Houston

Travelled with family and small children
Disliked: Amenities
If you’re looking to actually get some sleep, stay far away. Our room was on the first floor with excessive stomping on the floor above (until 2am) as well as by an exit door that slammed frequently and literally right by the laundry/maid quarters and ice machine, of course. It was quite possibly the worst location and room on the property. It also felt very unsafe as the door and casing is cheap and the lock felt broken and insufficient. Staff was unfriendly as well and maintenance and maids were up early making so much noise and had zero courtesy for sleeping guests. Stay far away if you value your time, money and rest while on vacation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good, try waffles, coffee machine in lobby has good coffee. Room is big, bed very comfortable and cozy. Parking is free and secure. Place close to SOCO.
Room
Stayed 2 nights in Aug 2025

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Stayed 1 night in Aug 2025

8/10 Good

Malieah

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

javier

Travelled with partner
Liked: Amenities
Very Austin, laid back and chill
Stayed 1 night in Aug 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More economical option close to attractions but with wonderful amenities including pool, hot tub, and gym. Also restaurant attached is convenient if you don't feel like going out and the hot breakfast was nice. Staff were also very nice
Stayed 1 night in Aug 2025

8/10 Good

Georgette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Aiden!

Great place to stay off the highway and close to everything! Front desk personnel are awesome! They are friendly, helpful and explain everything in detail. Room was clean and comfortable. The only negative was the pool was a bit dirty, but a nice gentleman got the net and scooped up as much leaves as he could. Also, the jacuzzi does not work. Water is hot but no jets. :(
Stayed 1 night in Aug 2025

10/10 Excellent

Carri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool was awesome and the Hotel was unique.
Stayed 1 night in Aug 2025

8/10 Good

Frazer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff with reasonably good facilities though because of the different blocks to the building it was hard to navigate and you always had to remember to take a keycard with you to get round. Pretty well situated for discovering the area.
Stayed 3 nights in Jul 2025

2/10 Terrible

Angela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We have stayed at the Aiden several times. We’ve always found it to be nice. Tonight was a huge disappointment. Check in took 20 minutes. I was the only guest in the lobby. After finally receiving my keys and making it to my room keys did not work. I returned to the desk and was told they forgot to program the keys. 10 minutes later I finally had access to my room. Only to find it was very hot. I called and asked for a fan, but they did not have any. They did offer to allow me to move rooms, but my elderly parents were not up for another move. Next we discovered that the keurig did not work and the sink did not drain. I’m so bummed! I’ve always enjoyed our stays here in the past. After a long hard day this was not the evening I was hoping for.
Stayed 1 night in Aug 2025

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing! Sushi restaurant and bar! Quiet local art throughout the hotel loved it!
Stayed 4 nights in Jul 2025

10/10 Excellent

Mathew

Stayed 1 night in Jul 2025

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked the attached restaurant and bar.
Stayed 1 night in Aug 2025

2/10 Terrible

Lorie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
there was a HUGE cockroach in the ceiling this morning when we woke up. hotel smelled like dirty wet carpet. staff was amazing! it’s not their fault that our stay wasn’t great! they actually recommended the restaurant next door which we loved. hotel was overall old and smelly. we will not be going back
Stayed 1 night in Aug 2025

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, service, room!
Stayed 1 night in Aug 2025

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, good breakfast.
Stayed 1 night in Aug 2025

8/10 Good

Alberto

Travelled with family
Liked: Amenities
Great place
Stayed 2 nights in Jul 2025

6/10 Okay

Dara

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice property however our room was not very clean!
Stayed 1 night in Jul 2025

10/10 Excellent

Mathew

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant buffet was amazing and dtaff was very energetic and welcoming. Very fast service. Like very very fast and taste great. Ordering and serving system is on point and very efficient for both customrs and staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Evelyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast options were great
Stayed 2 nights in Feb 2025

8/10 Good

Suella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025