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Comfort Suites Austin NW Lakeline

2.5 star property

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Photo gallery for Comfort Suites Austin NW Lakeline

Exterior
Premium bedding, in-room safe, desk, soundproofing
Lobby
Outdoor pool, pool loungers
Free daily continental breakfast

Popular amenities

  • Hot tub
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
13681 N. US Hwy 183, Austin, TX, 78750
  • Austin Aquarium
    ‪10 min walk‬
  • Lakeline Mall
    ‪2 min drive‬
  • Lake Travis
    ‪12 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(36 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Austin NW Lakeline

Suburban hotel with free breakfast and a 24-hour fitness center
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a hot tub are onsite.
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Comfort Suites Austin NW Lakeline, you'll be within walking distance of Main Event Entertainment. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a free kid's club, dry cleaning/laundry, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • 11 minutes by car from Lake Travis and 8 minutes from H-E-B Center
Comfort Suites Austin NW Lakeline offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A 24-hour business center and a meeting room are available. Event space at this hotel measures 441 square feet (41 square meters) and includes conference space. Comfort Suites Austin NW Lakeline also features a complimentary children's club, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Austin hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 441 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Comfort Suites Austin NW Lakeline.

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1011 reviews
Rating 8 - Good. 280 out of 1011 reviews
Rating 6 - Okay. 112 out of 1011 reviews
Rating 4 - Poor. 76 out of 1011 reviews
Rating 2 - Terrible. 94 out of 1011 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Outdated property and stained carpet

This hotel is in desperate need of updates. The door frames are old metal frames with chipping paint. The carpet is well worn and stained. The couch was just as bad. The elevator reeked of marijuana and the hallway wasn’t much better. The only positives were the bathroom was clean and the bed comfortable. Will not be staying here again.
Stayed 1 night in Apr 2025

8/10 Good

Kaitlyn

Stayed 2 nights in Apr 2025

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Room was a very clean a little dated very impressed with the cleanliness. However, I was extremely disappointed that there was no closets in the room, and there were no irons.
Stayed 2 nights in Apr 2025

6/10 Okay

Matthew

Ok
Stayed 1 night in Apr 2025

2/10 Terrible

Conner

Travelled with partner
Disliked: Amenities
Run down needs updates elevator sounded like it was gonna shut down. There was a massive roach in our room and the smoke detector was disconnected and not even in the room
Stayed 2 nights in Apr 2025

6/10 Okay

Samantha

Stayed 2 nights in Mar 2025

6/10 Okay

Bertram

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Just okay

First, I will address the good things about the hotel. The beds & pillows were very comfortable. The breakfast was pretty good. Most of the staff was friendly & helpful. Now for the bad. One of the night staff (male) was very confrontational when I had to go to the front desk for the 6th time to have them re-key my room key. Every single time I came back from being out, I had to do this. Then, same staff member told my 85 yo mother that she had to take our trash down to the dumpster outside at night because we had not requested maid service. Then, when I asked him why he did that, he lied to me & said that he didn't tell her that. Next, It is an older hotel so some wear & tear is normal. But this place needed some serious cleaning. The room smelled very musty & the carpet was very dirty. Some simple shampooing would have made a world of difference. It could have used some paint touch-ups as well. Next, the exterior could have used some landscaping. We went in the pool once, which was pretty clean. However, the hot tub was very dirty. I don't usually go into this much detail when I do a review, but I felt it was important for those reading this that may want to book a room there.
Stayed 5 nights in Apr 2025

4/10 Poor

Ashley

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities

Eh

Get what you pay for. Elevator didn’t work. Stairwell was scary. There was a hole in the ceiling in the hallway. Furniture had scratches. Things in the bathroom did not look kept up with. Door hinges were bad. Doors didn’t close all the way, you had to constantly check if it did. Overall I wouldn’t stay here again if I had to spend more than one night, even if that I wouldn’t stay regardless. If you want cheap and don’t care about attention to details then go for it.
Stayed 1 night in Mar 2025

2/10 Terrible

Mujahed

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst place I stayed at ever. The room had a dirty/musty scent to it. The carpet was not clean. The AC unit was very old and loud and it either made the room very cold or not worked at all. I asked for a baby crib for my daughter but I was told there was none. She had to sleep the sofa bed. Of course the mattress was horrible and dirty I covered it with 2 bedsheets. The next day I asked for the room to be cleaned and I was told they will not do it because they did not have staff. Later that evening I asked for new bedsheets (since the room was not cleaned) the person at the front desk started questioning why I needed bedsheets and that they may not have enough. Overall, not a great place and I will never be staying at a comfort suites again.
Stayed 3 nights in Mar 2025

4/10 Poor

Veronica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Im giving this property a 2 because when I asked for room service they did come to my room. The luggage dolly was filthy, the hallway carpets were stained and the room carpets also had stains. The elevator sounded very unsafe and like it was in need of maintenance. The biggest issue we had was the bed bugs we found. I will not be staying at this location again.
Stayed 4 nights in Mar 2025

4/10 Poor

Tracey

Disliked: Cleanliness, property conditions & facilities

Should have made a different choice.

The room was mediocre at best. The hot tub was NASTY - pool as well. Very poor upkeep. Elevator was broken for about half of our trip and the hallways smelled as though someone was smoking a joint for the entire time we were there. Do NOT recommend
Stayed 3 nights in Mar 2025

6/10 Okay

Rafael, Oceanside

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, the hotel itself had a musty/dirty smell in the lobby’s and on the way to the rooms. Elevator going down from the third floor didn’t work. The room itself was not horrible. A little dirty but the linen appeared clean with ample pillows. The toilet and shower were dirty on arrival and had not been cleaned. A/C was noisy. Good spot to rest your head for a night but u wouldn’t stay here for more than a day.
Stayed 1 night in Mar 2025

2/10 Terrible

Brad

Disliked: Cleanliness, property conditions & facilities
The room smelled terrible, like mold/mildew. The carpet was wet when I got in there. The bathroom floor had what looked like puke by the toilet. I soaked a rag with hot water to get it to come up. The shower was incredibly dirty and the bathroom door's outer layer was peeling off and should be inspected for mold/mildew and replaced. The spout for the tub was loose with a bunch of cracked caulk around it to cover for poor installation. The toilet would keep running until I took the top off to fix that. Elevator stopped working the morning of my check out but that got fixed within a couple hours. A sports team was staying there and they made a lot of noise in the hallways past midnight. For paying hotel prices I at least expect the room to be clean.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort

Roach

Roach on the breakfast counter
Stayed 3 nights in Mar 2025

2/10 Terrible

Kara

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible Hotel

Absolutely terrible service. I called when I booked because I knew our check in would be after check in hours. The person I spoke with said it would not be an issue. I get there after driving hours with an infant and they cancelled my room because we didn’t check in on time. The man at the front desk would do nothing to help me. I was also charged a nights stay. The Laquita down the road was amazing, got me an a room right away. Will NEVER book a Comfort Inn again.
Stayed 4 nights in Mar 2025

6/10 Okay

Thelma, Houston

Stayed 2 nights in Mar 2025

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Michael, Valley Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel roomwas disgusting, Expedia was great. Toilet handle was very loose, phone didn't work and the bed was wet. Film festival weekend so no other room available. Given sheets and told to use sofa bed. Disgusting, filthy, mattress was stained and rust. Covered with what appeared to be rat feces! I showed pictures to night clerk and we left the hotel. Comfort Suites only refunded one of the two nights efen though we didn't stay. It took three weeks and Expedia's intervention after they saw the photos to get a full refund. A filthy hotel room is bad enough but to avoid a full refund is inexcusable.
Stayed 2 nights in Mar 2025

6/10 Okay

Deonna

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Shalimar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kelli

Travelled with family
Liked: Amenities, property conditions & facilities
Nice n clean
Stayed 1 night in Mar 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

David, Southlake

Disliked: Cleanliness, staff & service, property conditions & facilities
While room was "ok" in terms of cleanliness the common areas, outdoor areas and entey was dirty, unkept and very tired. Staff was very inattentive and didnt communicate well. Would not stay again.
Stayed 1 night in Feb 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have so many BEDBUGS. My family and I weren't even there for 5 minutes and the BEDBUGS were crawling on the white sheets. Needless to say we left immediately. I asked for my $129 back and I havent seen anything yet. I would love to leave a good review but i dont have one. I highly recommend Holiday Inn Express!!!
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe staying at this hotel and it was quiet and comfortable. I was surprised that it was so close to another hotel where I had a horrible experience and really felt unsafe. Thank you for the experience
Stayed 1 night in Feb 2025