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Comfort Suites Austin NW Lakeline

2.5 star property

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Photo gallery for Comfort Suites Austin NW Lakeline

Premium bedding, in-room safe, desk, soundproofing
Lobby sitting area
Lobby
Premium bedding, in-room safe, desk, soundproofing
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
13681 N. US Hwy 183, Austin, TX, 78750
  • Place, Austin Aquarium
    ‪10 min walk‬
  • Place, Main Event Entertainment
    ‪17 min walk‬
  • Place, Lakeline Mall
    ‪2 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

7.8 out of 10
Good
(28 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(38 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Comfort Suites Austin NW Lakeline

This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a hot tub are onsite.
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Comfort Suites Austin NW Lakeline, you'll be within walking distance of Main Event Entertainment. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a free kid's club, dry cleaning/laundry, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • 11 minutes by car from Lake Travis and 13 minutes from Lake Austin
Comfort Suites Austin NW Lakeline offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A 24-hour business center and a meeting room are available. Event space at this hotel measures 441 square feet (41 square meters) and includes conference space. Comfort Suites Austin NW Lakeline also features a complimentary children's club, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Austin hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 441 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Comfort Suites Austin NW Lakeline.

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1003 reviews
Rating 8 - Good. 265 out of 1003 reviews
Rating 6 - Okay. 124 out of 1003 reviews
Rating 4 - Poor. 82 out of 1003 reviews
Rating 2 - Terrible. 103 out of 1003 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Daniel

Was missing a smoke head in my room.
Stayed 2 nights in Nov 2025

10/10 Excellent

Eddie

Stayed 3 nights in Nov 2025

10/10 Excellent

Abigail

Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 2 nights in Nov 2025

2/10 Terrible

Nathaniel

Business traveller
Disliked: Cleanliness, staff & service, amenities
I’m think I might have had CO2 poisoning during my stay. Within 20 minutes on two nights I had a headache, feeling nauseous and threw up. I had to check out early.
Stayed 4 nights in Oct 2025

10/10 Excellent

Henry

Stayed 1 night in Nov 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great
Stayed 2 nights in Nov 2025

8/10 Good

Sakshi

Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Nov 2025

4/10 Poor

Sindhu

Disliked: Cleanliness, staff & service
Room not properly cleaned before check-in and smelled bad, stained tub and paint coming off the door in the bathroom, breakfast eggs are gross like sponge, elevator made noises like it was falling apart, outdated and run down unlike first stay 7 years back.
Stayed 1 night in Oct 2025

10/10 Excellent

Henry

Stayed 1 night in Oct 2025

10/10 Excellent

Abigail

Stayed 3 nights in Oct 2025

8/10 Good

Letitia

Liked: Amenities
Nice location, clean room.
Stayed 1 night in Nov 2025

2/10 Terrible

Aimee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
don't stay here. both ice machines broken. gym was "out of order" elevator broke while i was staying there business center has mattresses in it and isn't even accessible. i booked this hotel based on the amenities and was unable to use any of them. pretty sure the people who run it live here. the room i checked into looked like it hadn't been cleaned. there were used hospital socks and open sauce packets on the floor when i arrived. someone had used toothpaste and stuck trash to the smoke detector. the toilet broke with every flush and constantly ran water. to top it off, they lost the reservation i made months ago and had to give me a new one. conveniently, the new one had a no refund policy so i contacted my bank to dispute the transaction. this is fraud. everyone who works there is rude and unhelpful. the thermostat in my room rarely dipped below 80, even though it was on "cool!" the hairdryer fell out of the wall daily. the area is also very unsafe. my daughter drove to meet me and didn't feel safe leaving her car in the Iot.
Stayed 4 nights in Nov 2025

6/10 Okay

William

.
Stayed 1 night in Oct 2025

10/10 Excellent

Jesus Eduardo

Stayed 1 night in Oct 2025

2/10 Terrible

Trevion

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There were bedbugs and cigarette burns in my room, then it was a non-smoking room and still had cigarette buds in the room.
Stayed 1 night in Oct 2025

6/10 Okay

Joe

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Parking was easy as well as check-in. However, the hotel looks run-down and needs upkeep. The furniture in the room was chipped and the carpeting was stained. The bathtub looked dirty. I guess you get what you pay for. Front desk was nice though.
Stayed 1 night in Oct 2025

4/10 Poor

Danette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We chose the Comfort Suite because of good experiences in the past. This time, we were very disappointed with our stay. When we arrived, we had 2 rooms - one was acceptable but the other had a very strong mold/mildew smell and was completely unacceptable. The replacement was fine. On the 2nd night, we went to use the pool - it was dirty and had not been cleaned in some time, the hot tub was not working, and there were stickers in the grass. The carpets in the hallway were stained and dirty looking, and there was mold on the ceiling panels. There was mold in the showers. We had an issue with the key card for one of the rooms and had to have it rekeyed almost every day (for an 11 night stay). We were finally told that the card could reset after being farther than a 3 mile distance - but we did not have any issue with the card for the other room. There were empty soda and beer cans by the pool, cigarette butts strewn about, and someone living in their car in the parking lot. We observed him coming in for free breakfast mornings and then sitting by the pool afternoons. The 1st floor ice machine never worked, the laundry was out of service - with notes months old about a tech being contacted. The pool handicap lifts were completely deteriorated and some of the pool chairs were broken and shoddy. The last night we stayed, we came back to the hotel in the afternoon, intending to swim, but at 4:30 pm on a Friday, the pool was closed until after 7:30 pm due to maintenance.
Stayed 11 nights in Oct 2025

6/10 Okay

Natalia

Stayed 1 night in Oct 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroach in bed.
Stayed 4 nights in Oct 2025

4/10 Poor

Mario

Disliked: Cleanliness, property conditions & facilities
We chose to stay at this property because of the price and the pictures shown on the listing. Our stay since the first night was not pleasant. The tub and wall on the shower have dark stains, we were not comfortable putting our feet in the tub. The toilet doesn’t flush well. The doors do not shut well, they are hard to open or hard to close. The smell of the place we horrible, the smell in the room was like musty and dirty. The bed covers had a certain smell that we had to sleep in our own blankets. The keys would stop working and made us go down stairs after a long day out just to have them reprogrammed. We should have known better to stay here because of the price but this is just unacceptable to have a “comfort suite” in those conditions.
Stayed 4 nights in Oct 2025

2/10 Terrible

Jaslyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not let us check in, then put as a no show
Stayed 3 nights in Oct 2025

10/10 Excellent

david

Stayed 1 night in Oct 2025

8/10 Good

Davina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, the bed and pillows were very comfortable. The only issue I had was the water in the shower didnt get very hot but overall it was a great stay for the price.
Stayed 1 night in Oct 2025