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Alma de Zorro

2.5 star property

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Photo gallery for Alma de Zorro

A pool area with a thatched roof structure, wooden railings, and potted plants.
A hotel room with two beds, a sofa, a ceiling fan, a large window, and a door.
A thatched-roof building with a sign reading "Alma de Loro Hotel & Bar."
A tropical resort with a thatched-roof building, palm trees, and a sign reading "Alma do Zorro."
A rustic room with a thatched roof, a pool, and a wooden cabinet labeled "Coffee Station."

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle Ciricote Reg 8 Mza 249, 12, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪2 min walk‬
  • Place, Polytechnic University of Bacalar
    ‪3 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪3 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Room, 1 King Bed with Sofa bed, Terrace

A bedroom with a bed, a blue sofa, wooden furniture, and a large plant.

Junior Room, 1 King Bed with Sofa bed, Terrace

  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Double Room, Terrace

A hotel room with two beds, a sofa, a ceiling fan, a large window, and a door.

Junior Double Room, Terrace

  • Lagoon view
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Terrace

A bedroom with a bed, a ceiling fan, an air conditioning unit, a nightstand with a lamp, and a decorative wall panel.

Standard Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds, Terrace

A hotel room with a large bed, a smaller bed, a wooden headboard, a nightstand, a lamp, a wardrobe, and a door.

Standard Double Room, 2 Double Beds, Terrace

8.8 out of 10
Excellent
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Economy Double Room, 2 Double Beds

A hotel room with a large bed, a smaller bed, a wooden headboard, a nightstand, a lamp, a wardrobe, and a door.

Economy Double Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Double Room, 2 Double Beds, Balcony, Pool View

A hotel room with two beds, a wooden headboard, a nightstand, and a chair.

Junior Double Room, 2 Double Beds, Balcony, Pool View

  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Room, 1 King Bed, Balcony, Pool View

A neatly made bed with rolled towels, a wooden ceiling, and a geometric wall panel.

Junior Room, 1 King Bed, Balcony, Pool View

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Standard and Terrace

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a view of the outdoors.

Double Standard and Terrace

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard King & Terrace

A bed with a geometric-patterned headboard, two bedside tables with lamps, and a door with wooden shutters.

Standard King & Terrace

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double or twin economy

A room with two beds, a wooden headboard, a nightstand with a lamp, and a wooden door.

Double or twin economy

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Exterior
Asilé Hotel Boutique
Bacalar
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk
4.4 out of 5, Excellent, 162 reviews
The price is €44
includes taxes & fees
1 Sept - 2 Sept
Asilé Hotel Boutique

About this property

Alma de Zorro

An outdoor pool, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free.
Alma de Zorro offers 14 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Alma de Zorro, you're just a quick walk from Lake Bacalar. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Take a swim in the outdoor pool
  • Steps from Lake Bacalar and a 3-minute drive from Laguna Bacalar Ecological Park
Alma de Zorro offers its guests an outdoor pool. Public spaces have free WiFi. Free self parking is available.

This Bacalar hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift
  • Smooth flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Alma de Zorro Hotel
Alma de Zorro Bacalar
Alma de Zorro Hotel Bacalar

Alma de Zorro Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 76 reviews
Rating 8 - Good. 20 out of 76 reviews
Rating 6 - Okay. 7 out of 76 reviews
Rating 4 - Poor. 2 out of 76 reviews
Rating 2 - Terrible. 1 out of 76 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience, very attentive staff, love the contact with nature that the property has to offer.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and friendly. They were more than happy to give recommendations on places to eat and things to do. The room was comfortable with nice bedding comfortable mattress and well working WiFi and air conditioning. You could also see the lagoon from our balcony and from the roof. The pool was well maintained and refreshing. They were in the process of expanding ( adding a restaurant/ bar and additional rooms. There was no noise from the construction while we were there for 3 nights.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night, everything was clean. AC worked just fine, the only thing was the water in the shower it never came out hot just somewhat warm. Overall a safe and quiet stay
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Cleanliness
There was an overwhelming sewer smell that eliminated any chance of enjoying our room. We could barely breathe the entire time we were in our room. We couldn’t wait to leave. So glad we only booked one night. Location was also horrible, on the far north end of town. Too far to walk to anything of interest, including access to the water.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
The beds need a little upgrade
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Sheny

Disliked: Cleanliness, staff & service, amenities
Room service and water pressure was very poor. The visibility to turn to the Hotel was very poor.
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Millie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was pleasant. Far out of town and transport in Bacalar is limited which makes it tricky at times. Service was average (didn’t get shown room or ammenities etc). Ok for price
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
There are some very dirty dogs ....
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The route is not paved, there no access to the lake on that street
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estancia
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

RAJIV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia y espaciosa
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio y bonitas instalaciones, cerca del centro.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Uenuku

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen hotel con personnel excepcional.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Laurent

Liked: Cleanliness, amenities, property conditions & facilities
Personnel très gentil et lieu tres mignon. Chambre double sont un peu restreinte en taille pour 2 adultes et 2 enfants, sinon tout s’est bien passé
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Armindo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles in Ordnung
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra och praktiskt hotell, lite utanför kanske

Ett väldigt trevligt, litet mysigt och praktiskt hotell, enda problemet är att det ligger lite utanför själva staden
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Berenice

Liked: Property conditions & facilities, room comfort

Bueno pero tiene detalles

La habitación y en general hotel huele mucho a humedad y los moscos nos picaron solo del coche a la habitación, falta un cesto en la habitación. Esta súper oculto
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen lugar y muy amables las personas
Stayed 1 night in May 2025
Verified review

10/10 Excellent

DULCE ROCIO

Liked: Cleanliness, amenities, property conditions & facilities
Un lugar agradable , se requiere coche para llegar .
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Guadalupe Grisel

Liked: Cleanliness, amenities
Muy bien agradable y excelente relacion calidad precio
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Dulce Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonita las instalaciones, me hubiera gustado que estuviera mas señalizaciones para llegar mas fácil al hotel
Stayed 2 nights in Apr 2025
Verified review

2/10 Terrible

Romain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dijeron que las obras de al lado empezaban a las 7.30 de la mañana, que la piscina era muy pequeña y daba directamente a las habitaciones de abajo, por lo que no era muy buena, y que la vista desde su ventana daba directamente a una valla y a la casa de los vecinos. Tuvieron un problema con el agua que se solucionó y después tuvimos que volver a abrir la bomba ayer sobre las 11 de la noche y volvimos a preguntar al hotel por qué no tenían agua. Se quejaron de que tampoco había secador y de que la ruta para llegar era un camino de tierra con muchas piedras.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

NAHIE LLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy serviciales pero sin la capacidad de atender a mas personas No tienen terminal bancaria por lo que solo puedes pagar en efectivo o transferencia La entrada es feita. Mi carro sufrio .... Pero ya adentro del lugar esta bien
Stayed 1 night in Jan 2025