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Alma de Zorro

2.5 star property

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Photo gallery for Alma de Zorro

Outdoor pool
Junior Double Room, Terrace
Front of property
Front of property
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle Ciricote Reg 8 Mza 249, 12, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪6 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪2 min drive‬
  • Place, Fort of San Felipe
    ‪3 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪31 min drive‬

Room options

View all photos for Junior Room, 1 King Bed with Sofa bed, Terrace

Junior Room, 1 King Bed with Sofa bed, Terrace

Junior Room, 1 King Bed with Sofa bed, Terrace

  • Lagoon view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Double Room, Terrace

Junior Double Room, Terrace

Junior Double Room, Terrace

  • Lagoon view
  • 34 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Terrace

Standard Room, 1 King Bed, Terrace

Standard Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Terrace

Hypo-allergenic bedding, in-room safe, free WiFi, bed sheets

Standard Double Room, 2 Double Beds, Terrace

8.8 out of 10
Excellent
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, free WiFi, bed sheets

Economy Double Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Alma de Zorro

An outdoor pool, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free.
Alma de Zorro offers 14 air-conditioned accommodations with safes and hair dryers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Alma de Zorro, you're just a quick walk from Lake Bacalar. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Take a swim in the outdoor pool
  • 9 minutes by foot from Lake Bacalar and a 3-minute drive from Laguna Bacalar Ecological Park
Alma de Zorro offers its guests an outdoor pool. Public spaces have free WiFi. Free self parking is available.

This Bacalar hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Alma de Zorro Hotel
Alma de Zorro Bacalar
Alma de Zorro Hotel Bacalar

Alma de Zorro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 63 reviews
Rating 8 - Good. 20 out of 63 reviews
Rating 6 - Okay. 7 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 1 out of 63 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Fernando, houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night, everything was clean. AC worked just fine, the only thing was the water in the shower it never came out hot just somewhat warm. Overall a safe and quiet stay
Stayed 1 night in Jul 2025

8/10 Good

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beds need a little upgrade
Stayed 2 nights in Jul 2025

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are some very dirty dogs ....
Stayed 4 nights in Nov 2024

6/10 Okay

Sheny

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Room service and water pressure was very poor. The visibility to turn to the Hotel was very poor.
Stayed 2 nights in Aug 2024

8/10 Good

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The route is not paved, there no access to the lake on that street
Stayed 2 nights in Apr 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Feb 2024

10/10 Excellent

María Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable si buscas tranquilidad

Lugar hermoso, cómodo y con facilidad para recorrer la laguna
Stayed 2 nights in Jan 2024

10/10 Excellent

Raihan

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Arturo

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
En general bien, pero la alberca estuvo fría y no pudimos usarla y también en el cuarto hacía frío y mucho ruido de la carretera y camiones en la noche.
Stayed 5 nights in Dec 2023

6/10 Okay

Millie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was pleasant. Far out of town and transport in Bacalar is limited which makes it tricky at times. Service was average (didn’t get shown room or ammenities etc). Ok for price
Stayed 2 nights in Dec 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Aug 2023

4/10 Poor

Nicolas Ignacio

Travelled with family
Disliked: Amenities, property conditions & facilities
Propiedad muy mal ubicada, en una calle de mal acceso y sin absolutamente nada a su alrededor. Se necesita auto para todo.

10/10 Excellent

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience, very attentive staff, love the contact with nature that the property has to offer.
Stayed 1 night in Jun 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

JOSE PABLO

Stayed 1 night in Nov 2025

8/10 Good

Laurent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Personnel très gentil et lieu tres mignon. Chambre double sont un peu restreinte en taille pour 2 adultes et 2 enfants, sinon tout s’est bien passé
Stayed 2 nights in Oct 2025

8/10 Good

Armindo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles in Ordnung
Stayed 1 night in Oct 2025

8/10 Good

Josué

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Joakim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra och praktiskt hotell, lite utanför kanske

Ett väldigt trevligt, litet mysigt och praktiskt hotell, enda problemet är att det ligger lite utanför själva staden
Stayed 2 nights in Jul 2025

8/10 Good

Berenice

Travelled with family
Liked: Property conditions & facilities, room comfort

Bueno pero tiene detalles

La habitación y en general hotel huele mucho a humedad y los moscos nos picaron solo del coche a la habitación, falta un cesto en la habitación. Esta súper oculto
Stayed 1 night in Jul 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen lugar y muy amables las personas
Stayed 1 night in May 2025

10/10 Excellent

DULCE ROCIO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Un lugar agradable , se requiere coche para llegar .
Stayed 1 night in May 2025

10/10 Excellent

Guadalupe Grisel

Travelled with partner
Liked: Cleanliness, amenities
Muy bien agradable y excelente relacion calidad precio
Stayed 2 nights in May 2025

10/10 Excellent

Dulce Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonita las instalaciones, me hubiera gustado que estuviera mas señalizaciones para llegar mas fácil al hotel
Stayed 2 nights in Apr 2025