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Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

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Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

A poolside area with wooden lounge chairs and a view of the ocean.
A spacious outdoor dining area with wooden tables and chairs, large windows offering a view of the ocean.
An aerial view of a tropical island with clear turquoise waters, a sandy beach, and dense vegetation.
A pathway leading to a pool area with lounge chairs and umbrellas, surrounded by lush greenery and trees.
A resort with a pool, wooden deck, and a view of the ocean.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
511 Costera, Bacalar, QROO, 77933
  • Place, Lake Bacalar
    ‪2 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe King Size Partial Lagoon View

A hotel room with a bed, a TV mounted on the wall, a balcony with chairs, and a ceiling fan.

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(9 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Partial Lagoon View

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Deluxe Double Partial Lagoon View

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Partial Lagoon View

A hotel room with a large bed, a wooden headboard, a sofa, a TV, and a ceiling fan.

Junior Suite Partial Lagoon View

  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Size Front Lagoon View

A hotel room with a bed, a desk, a chair, a ceiling fan, and a large window with a view of the sea.

Deluxe King Size Front Lagoon View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Size Partial Lagoon View

A modern hotel room with a large bed, wooden headboard, and a view of the hallway.

Deluxe King Size Partial Lagoon View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite with Partial Lagoon View

A modern hotel room with a wooden bed, a ceiling fan, a wall-mounted artwork, and a window with blinds.

Junior Suite with Partial Lagoon View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services, and a 24-hour front desk. Housekeeping is available on request.
Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, Swedish massages, body wraps, and body treatments. The spa is equipped with a steam room. The spa is open daily.
During your stay at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only, you're just a quick walk from Lake Bacalar. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with body wraps, deep-tissue massages, or body treatments at the spa
  • Amenities include meeting rooms, a multilingual staff, and a terrace
  • Onsite recreation includes kayaking
  • Steps from Lake Bacalar and 6 minutes by car from Laguna Bacalar Ecological Park
Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and a garden are also featured at the luxury Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only. Self parking is free.

This 4.5-star Bacalar hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 11:30 AM.
Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk
  • Hair salon

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: USD 300

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 205 out of 240 reviews
Rating 8 - Good. 26 out of 240 reviews
Rating 6 - Okay. 4 out of 240 reviews
Rating 4 - Poor. 2 out of 240 reviews
Rating 2 - Terrible. 3 out of 240 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Andres

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Rafael Guzman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent breakfast menu lunch and dinner restaurant with the best view of bacalar lagoon Jasmin and andres (waiters) exeptional service Great drinks
View from restaurant
View from pier
Pier view
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Surendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, lovely restaurant and professional communication.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was everything nothing to complain about Our waitress Jaz was the best such genuine personality and service was amazing We highly recommend this beautiful hotel and the most comfortable beds ever
The view of the restaurant from the dock
Our view from our room lots of birds to watch and wildlife
The best tuna I have ever had so fresh and the Mojito wasn’t bad either lol
Omg grilled lemon for my tacos who knew so good lol first time having Marlin and it was amazing all the food here blew us away top chef
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Malek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around. Highly recommend. Views and lake are spectacular.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast internet, clean room, turn down evening service and complimentary sweet treat, on our anniversary they left a nice note and 2 special treats for us.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cristalino offered a perfect experience for our adult family. We had an excellent time.kayaks, swimming, food and drink. Everything was absolutely perfect. Thank you!!
Kayaking
Views
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

laurie

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, helpful staff. Beautiful location with view of the lagoon, comfy bed, clean room, new hotel. Delicious food in the restaurant
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay, the service is great and the setting is beautiful. Perfect location to enjoy the lagoon. We’d definitely stay again.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Inna

Liked: Cleanliness, amenities, property conditions & facilities
clean room, fantastic view, great staff. Will be back!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Serhiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic place to stay , amazing stuff
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, from checkin/concierge to restaurant/bar to kayak service. Very quiet. Gardens and grounds were lovely. Setting beautiful. Room very comfortable.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

kicho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with an amazing view of the laguna
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place !
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

dale

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Yemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and very well thought through design.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ana Pamela

Liked: Cleanliness, staff & service, amenities
The staff is friendly and kind, the food is excellent, the place incredible!!!
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in the absolute best part of the lake, next to the
Stayed 4 nights in May 2025
Verified review

8/10 Good

Todd

Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful. The staff were very helpful, friendly and quick to respond. Having access to kayaks was lovely and the docks stretching onto the beautiful lagoon were a joy to experience. Having the. Voice of sun or shade, allowed us to rest and relax and sip in the mineral rich fresh water lagoon.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendation is to add hamicks and a better veriaty of food. Catter more to simple dishes ....
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right on the lagoon .Magic!
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, good vibes and nice peoples
Stayed 1 night in Feb 2025