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El Búho Lagoon Bacalar

3.0 star property

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Photo gallery for El Búho Lagoon Bacalar

View from property
Sun deck
Exterior
Terrace/patio
Basic Cabin

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
63 Costera, Bacalar, QROO, 77933
  • Place, Lake Bacalar
    ‪5 min drive‬
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪6 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪62 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Lake view

Superior Double Room

  • Lagoon view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Lagoon view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

  • Lagoon view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Family Room

Family Room | Terrace/patio

Family Room

  • Lagoon view
  • 35 sq m
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Standard Cabin

Standard Cabin

Standard Cabin

  • Partial lake view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Cabin

Basic Cabin

Basic Cabin

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Cabin

Basic Cabin

Basic Cabin

  • Garden view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

El Búho Lagoon Bacalar

Beachfront hotel with a restaurant, near Lake Bacalar
A private beach, a restaurant, and a bar/lounge are available at this hotel. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
El Búho Lagoon Bacalar offers 4 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers. Housekeeping is provided on request.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at El Búho Lagoon Bacalar, you'll be within walking distance of Lake Bacalar. A restaurant, a bar, and a coffee shop/cafe are available.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry and tour or ticket assistance
  • Onsite recreation includes a private beach, scooter/moped rentals, and bike rentals
  • Just a 4-minute drive from Lake Bacalar and 5 minutes from Laguna Bacalar Ecological Park
A private beach is featured. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge.

Gift shops/newsstands, tour/ticket assistance, and coffee/tea in a common area are also featured at El Búho Lagoon Bacalar.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

El Búho Lagoon Bacalar has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Onsite parking available only on request

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of MXN 1,000; reservation required
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Scooter/moped rentals

Family friendly

  • Children's games
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On a private beach
  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at El Búho Lagoon Bacalar

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 1000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: MXN 1000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Guests arriving after 6:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

El Búho Lagoon Bacalar Hotel
El Búho Lagoon Bacalar Bacalar
El Búho Lagoon Bacalar Hotel Bacalar

El Búho Lagoon Bacalar Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 5 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 2 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Michele, Victoria

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The property was in a good location, looked good, had somewhat decent amenities, but the restaurant hours were horrible (12-6). Coffee maker didn’t work & they did not offer to replace it. We had to go to the hotel next door to eat breakfast & dinner if we were out during the day. There were so many ants in our room & they seemed to be coming in through a couple of small hoes in the wall, it was creepy. There was no staff @ night, so when ppl partied we couldn’t call anyone & I know I’m in a Spanish speaking country, but seemed only one staff member spoke some English & even with translate it was difficult to communicate. Just ask they are transparent about what they offer & any restrictions around that
Stayed 3 nights in Aug 2025

8/10 Good

Andreas

Travelled with family

Good size bedroom

The room was very spacious for our family. A bit dated but in good condition. No cleaning of the room daily. Great reception people. They are so nice and I forgot my dairy and they sent it to me immediately the day after. This was a great PLUS.
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Mar 2025

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and drinks. Fantastis view across from Bird sanctuary. Only warning is they were very firm beds, quite too firm for us but some people prefer it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is great. The small Cabin was unique. The property felt safe and parking in the street was easy. There is air conditioning and light in the cabin but no electrical outlets to charge your phones, iron your clothes, etc. Water in the shower was chilly but then it comes out fresh after a while (only cold water in shower valve). The weather is in the mid-80's, so it is easy to get use to. During check out no one was available until an hour in a half later. They were holding our drivers license and we didn't want to leave it behind. Luckily we refuse to leave our passport as originally requested. Could of been a bad situation if we missed our flight.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jesus

Stayed 2 nights in Dec 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Highly recommend. Yvonne was amazing host!

6/10 Okay

Isaac

Frente al lago
Stayed 4 nights in Jul 2025

2/10 Terrible

Eva

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia muy decepcionante. Elegí este lugar para celebrar mi cumpleaños y terminé pasando días muy desagradables. La habitación en la que me hospedé tenía un olor constante y horrible a drenaje. La estancia incluía una hora de kayak, pero durante toda la visita estuvieron encadenados y nunca pudimos usarlos. Además, mi compañera sufrió un esguince en el pie y, a pesar de que el hotel estaba vacío y había habitaciones disponibles en planta baja, nunca nos ofrecieron un cambio. Para rematar, el último día quisimos disfrutar un rato más de la laguna antes de irnos, y nos negaron el acceso. Muy mala atención, cero disposición para ayudar al huésped. Definitivamente no lo recomiendo.
Stayed 2 nights in Sep 2025

6/10 Okay

manuel

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He pasado los días más impresionantes en cuanto a tranquilidad Paz relajación de la mano también de una excelente ención por parte de todo el personal lo recomiendo 100% La comida es riquísima espero de verdad poder volver muy pronto
Stayed 2 nights in May 2025

6/10 Okay

Horacio

Stayed 3 nights in Apr 2025

4/10 Poor

Nuria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad es hermosa y el personal es muy amable. Nos hospedamos por dos noches, pero el día después de nuestra llegada no realizaron la limpieza de la habitación. El personal del hotel solo está disponible de 9:00 a 19:00; después de ese horario, no hay nadie del staff en la propiedad. Afortunadamente, como contratamos un tour, teníamos el número de teléfono de uno de los empleados. La primera noche se fue la luz, pero pudimos notificarlo y lo resolvieron rápidamente. Sin embargo, a la mañana siguiente, a las 7:00 a.m., un “bip bip” constante del aire acondicionado nos despertó. No había nadie que pudiera ayudarnos, por lo que el ruido continuó por aproximadamente una hora, afectando nuestro descanso. El hospedaje incluye 2 toallas grandes, no hay toalla para manos. El asiento del inodoro es más pequeño que la taza del baño, lo que hace que sea muy incómodo al sentarte (te pellizca).
Stayed 2 nights in Mar 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Nadine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bien placé dommage pas possibilité de déjeuner ni de repas menage a revoir personnel très sympathique
Stayed 1 night in Nov 2024

10/10 Excellent

Gaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular. Amamos más a bacalar en esta estancia. Muy recomendada