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Hotel Maria Isabel Bacalar

3.0 star property

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Photo gallery for Hotel Maria Isabel Bacalar

A wooden deck with a wooden railing, two white cushioned lounge chairs, and a view of turquoise waters and a thatched-roof structure in the background.
Property video
A multi-story wooden house with balconies, a stone staircase, and a view of the water.
A room with a view of the ocean, a hammock, and a bed.
A bedroom with a large window overlooking a turquoise sea and a hammock.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
Carretera Chetumal, Cancun - Chetumal 307, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪1 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Place, Cenote Cocalitos
    ‪9 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪38 min drive‬

Room options

View all photos for Luxury Suite, Lagoon View (CABANA 7)

A bedroom with a large bed, wooden ceiling, and a view of the sea through a balcony.

Luxury Suite, Lagoon View (CABANA 7)

  • Lagoon view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, Lagoon View (CABANA 8)

A wooden room with a bed, bedside lamps, a radiator, and a small kitchenette.

Luxury Suite, Lagoon View (CABANA 8)

9.0 out of 10
Wonderful
(2 reviews)
  • Lagoon view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Cabin, Lagoon View (CABANA 2)

A bedroom with a large bed, a wooden ceiling, and a view of the ocean through a large window.

Luxury Cabin, Lagoon View (CABANA 2)

  • Lagoon view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Cabin, Lagoon View (CABANA 1)

A bedroom with a large bed, a wooden ceiling, and a view of the ocean through a large window.

Luxury Cabin, Lagoon View (CABANA 1)

  • Lagoon view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Cabin, Partial Lake View (CABANA 3)

A wooden cabin room with a bed, a small table, and a view of the ocean.

Luxury Cabin, Partial Lake View (CABANA 3)

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Cabin, Lagoon View (CABANA 4)

A room with a bed, a TV displaying a fire, and a view of the ocean through a window.

Luxury Cabin, Lagoon View (CABANA 4)

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, Lagoon View

A bedroom with a wooden ceiling, a bed with a white duvet, a nightstand with a lamp, and a view of the sea through large windows.

Family Suite, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 20 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Cabin, Lagoon View (CABANA 5)

A bedroom with a large bed, a small table with a lamp, and a view of the ocean through a sliding door.

Luxury Cabin, Lagoon View (CABANA 5)

  • Lagoon view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Maria Isabel Bacalar

A private beach, concierge services, and a 24-hour front desk are available at this hotel. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a garden, and charcoal grills are onsite. Housekeeping is available on request.
Hotel Maria Isabel Bacalar offers 8 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and complimentary bottled water. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate dining areas and include kitchen islands. Select Comfort beds feature down comforters and premium bedding. 65-inch Smart televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Maria Isabel Bacalar, you're just a quick walk from Lake Bacalar. Enjoy features like free breakfast and free WiFi in public areas, plus concierge services.
  • Free cooked-to-order breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Services include a concierge, tour or ticket assistance, and a virtual front desk
  • Onsite recreation includes a private beach, kayaking, and sailing
  • Steps from Lake Bacalar and a 4-minute drive from Laguna Bacalar Ecological Park
A private beach is featured. Free breakfast is served daily. WiFi is free in public spaces. A terrace, barbecue grills, and tour/ticket assistance are also featured at Hotel Maria Isabel Bacalar.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

Guests are served free cooked-to-order breakfast daily from 10:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking options include a carport

Food and drink

  • Free cooked-to-order breakfast available daily 10:00 AM to 10:30 AM

Things to do

  • Kayaking
  • Sailing
  • Water sports equipment

Family friendly

  • Mini-fridge
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Griddle
  • Kitchen island
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Maria Isabel Bacalar Bacalar
Hotel Maria Isabel Bacalar Hotel
Hotel Maria Isabel Bacalar Bacalar
Hotel Maria Isabel Bacalar Hotel Bacalar

Hotel Maria Isabel Bacalar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 69 reviews
Rating 8 - Good. 15 out of 69 reviews
Rating 6 - Okay. 11 out of 69 reviews
Rating 4 - Poor. 1 out of 69 reviews
Rating 2 - Terrible. 1 out of 69 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great deck, amazing staff!!!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
We just had a calm peaceful stay, the simplicity of the place is its charm
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely decorated and very clean
Stayed 1 night in Mar 2026
Verified review

8/10 Good

shahin

Liked: Staff & service, amenities
They provided us with breakfast and brought it to our room which was awesome! Place was good, however could be better. Very peaceful place.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
The setting is amazing, even if the road is a bit bad.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restroom
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely little spot. The staff are lovely and kind. They build the whole thing them Selves. The only downfall was - the kayaks not having a proper storage area so guests just pile them up on the small narrow dock- and the lounge furniture no longer has covering - just the wooden loungers which are not comfortable nor what they show in their pictures. A small detail.… we were in the first cabin - right on the lagoon - so not connected to the others cabins. Which was lovely. Definitely worth it.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property on Expedia says it’s located downtown, in el centro. But once you arrive the property is about a 5-10min taxi ride.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a beautiful location. I loved the hammock and the view. The breakfast you order the night before and they get it from a restaurant in the city. It is really good. I missed having a similar option for lunch, as it is fairly secluded with very limited restaurant options close by. It is a bit outside of the city, so it costs 80-100 pesos with a taxi to go the city. It would have been great to have received information beforehand about the lagoon being rocky, so I could have brought swimming shoes. Also, the stairs for going into the water are really slippery. Would be nice if something could be done about that. Overall, a really nice play. I think I might need a hammock at home…
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Adriana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel “accidentally” charged my card for someone else’s stay in the amount of $600.00, still trying to receive my refund. We had to keep asking and messaging for towels and waters. Our room was not cleaned until after 5 p.m. the hotel is not walking distance from the town area. I did not enjoy this stay and will not book here again
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

luis gibran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Nohemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención de parte del recepcionista de la tarde muy amable la verdad al pendiente siempre, el lugar super limpio y muy cómodo
Stayed 1 night in Apr 2026
Verified review

8/10 Good

SAMUEL

Liked: Cleanliness
El desayuno es bueno
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Padrísimo, volveremos 👌
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Faltaba una mesa donde comer, pocos camastros, las escaleras que dan a la laguna estaban resbalosas
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen desayuno si uno va al restaurante! Personal excelente! Deberían mejorar la entrada de la carretera y la limpieza en las regaderas
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Jhoana Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Diario se llevaban las cosas de la cocina al final terminamos con 1 taza y 2 platos. La única actividad fue el kayak pero los remos ya no servían y los salvavidas en muy malas condiciones.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente vista a la laguna, los amaneceres espectaculares. El desayuno es de un restaurante externo, pero te dan la opción de llevarlo al lugar. (Porciones adecuadas y rico) El personal es muy atento y siempre están pendientes de tus necesidades. Sin duda regresaré.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Tanguy

Liked: Cleanliness, staff & service, property conditions & facilities
Cabane du logement très bruyant , lumière central ne fonctionne pas , sinon super vue et assez loin du centre
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

claudia

Liked: Cleanliness, staff & service
El hotel tiene buena vista pero esta lejos del pueblo, si te toca en segundo piso se mueve la cabaña como si hubiera un temblor, el personal amable. Aunque hubo un detalle con el desayuno
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Tamara

Liked: Staff & service
Disliked: Cleanliness, amenities
Der Mann an der Rezeption war sehr nett, bemüht und hilfsbereit. Frühstück wird von einem Lokal in Bacalar geliefert, man kann sich zwischen ein paar Speisen eine aussuchen und die sind wirklich gut, oder man fährt selbst in das Lokal und isst vor Ort. Der Steg zur Lagune ist super, nachmittags lag kaum jemand dort und wir hatten den Steg für uns allein. Die Unterkunft ist sehr abgeschieden, man braucht auf jeden Fall ein Auto. Die Einfahrt ist katastrophal, sehr viele Steine und Schlaglöcher, man muss gut aufpassen. Das Hotel bewirbt sich als Hotel, aber ich würde es eher als „Glamping“ bezeichnen. Man wohnt in Hütten, unsere hatte direkte Sicht zur Lagune, das war sehr schön. In der Hütte gibt es einen großen Fernseher mit Zugang zu fast allen Streamingdiensten. Sauber waren die Hütten jedoch nicht, unsere Decke war stark verdreckt, die wurde aber sofort nach dem Hinweis ausgetauscht. Das Badezimmer war auch sehr dreckig. Wir waren 3 Nächte dort und unser Zimmer wurde nur nach der 1 Nacht gereinigt. Im Kühlschrank standen sogar noch alte Wasserflaschen von dem Gast davor. Der Boden ist sehr ölig, wir hatten in der Hütte immer nur Badeschuhe an. Es gibt auch leider keine Sitzmöglichkeiten am Balkon, außer eine Hängematte. Also wenn man sich ein Hotel erwartet, wird man enttäuscht sein, für einen Glamping Urlaub sind die Hütten sehr gut!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil. Belle vue sur la lagune. Bungalow spacieux disposant d'une cuisine, deux chambres, 2 salles de bains, terrasse avec 2 hamacs. Ponton direct et prêt de 3 kayak. Petit-déjeuner varié sous forme de panier. Café mis à disposition dans la chambre. Attention : l'hôtel est difficile à trouver, car le lien fournit par hotel.com ne renvoit pas vers la bonne adresse avec "Google Maps". L'application Apple "Plan" donne la bonne adresse.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Sarahi

Liked: Cleanliness, staff & service
Disliked: Amenities
El personal muy atento y amable. Las condiciones del lugar no son de gran calida y te llevan el desayuno en platos desechables
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel Maria est vraiment parfait. Nous avions la cabine la plus près du lagon et la vue était tout simplement imprenable. La chambre est spacieuse et équipée d’un réfrigérateur ainsi que de deux petits ronds pour cuisiner. Le petit-déjeuner était inclus et délicieux, avec beaucoup de choix de plats typiques du Mexique. Des kayaks sont disponibles gratuitement pour faire de petites sorties sur le lagon le matin ou en soirée, ce qui permet d’admirer les magnifiques levers et couchers de soleil. Le personnel est vraiment très sympathique et accueillant. Le chemin pour accéder à l’hôtel est toutefois un peu cahoteux. Une petite voiture basse pourrait avoir un peu de difficulté à s’y rendre. Mis à part cela, tout est parfait.
Stayed 2 nights in Feb 2026