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LA JOYA DE BACALAR

2.0 star property

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Photo gallery for LA JOYA DE BACALAR

Exterior
Deluxe Double Room, Lagoon View
Deluxe Quadruple Room, Lagoon View
Massages on the beach
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Costera, Bacalar, QROO, 77933
  • Place, Fort of San Felipe
    ‪7 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪7 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪9 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪47 min drive‬

Room options

View all photos for Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Lagoon View

Deluxe Quadruple Room, Lagoon View

Deluxe Quadruple Room, Lagoon View

  • 20 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Room

Basic Room

Basic Room

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About this property

LA JOYA DE BACALAR

Beach capsule hotel with spa services and a 24-hour front desk
Spa services, concierge services, and a 24-hour front desk are available at this smoke-free capsule hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a garden.
LA JOYA DE BACALAR offers 4 air-conditioned accommodations with free minibar items and espresso makers. Accommodations are furnished with king sofa beds. Pillowtop beds feature down comforters. 55-inch Smart televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary bottled water and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at LA JOYA DE BACALAR, you're just a quick walk from Lake Bacalar. Features include free WiFi in public areas, plus concierge services and spa services.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include a concierge and tour or ticket assistance
  • 6 minutes by foot from Lake Bacalar and a 3-minute drive from Ecopark Bacalar
As a guest of LA JOYA DE BACALAR, you'll find spa services, a terrace, and tour/ticket assistance. Public spaces have free WiFi. LA JOYA DE BACALAR also features a garden, concierge services, and local meal delivery service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Wheelchair-accessible van parking available

Family friendly

  • In-room sofa bed
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Dock
  • Garden
  • On a lake
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Cleaning supplies
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Griddle
  • Meal delivery service

More

  • Air conditioning
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at LA JOYA DE BACALAR

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500 per night.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

LA JOYA DE BACALAR Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 1 out of 20 reviews
Rating 4 - Poor. 1 out of 20 reviews
Rating 2 - Terrible. 3 out of 20 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Chad

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was definitely not what I expected, Location was nice and it was right on the water, but there is absolutely no view one tiny window. There were holes in the doors only one pillow. Even though it was on the water, the decking, etc., was not in good condition. It was hard to find there’s no name on the door out front.
One pillow
Needs painting
In between pieces of wood you can see light
Hairs in my coffee cup
Stayed 1 night in Jul 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Sergio

Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y vista a la laguna. Hu o bebidas de cortesía y kayaks disponibles para los huéspedes. 👍😃
Stayed 2 nights in Jul 2025

10/10 Excellent

jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totalmente recomendable, un excelente sitio para conectar con la naturaleza y con una habitacion comoda. Los kayacs son gratis :)))))
Stayed 1 night in Jul 2025

10/10 Excellent

jonas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para conectar con la naturaleza y tener una estancia comoda. Bastante recomendable, tranquilidad, calma y excelente trato. Los kayacs son gratis!!!!!!!!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Alejandra Sarai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Personal muy amable y muy servicial, tienen actividades de kayac que ya viene incluído en la reserva lo cual es increíble, tiene frigobar, tv todo está increíble es una experiencia muy bonita
Stayed 2 nights in Jun 2025