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Zelune Luxury Lagoon Resort Bacalar Adults only

4.0 star property

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Photo gallery for Zelune Luxury Lagoon Resort Bacalar Adults only

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
A stone archway leading to a traditional Japanese torii gate, with a potted plant to the right.
A wooden deck with lounge chairs and a thatched-roof structure overlooking the sea.
A multi-story building with a wooden staircase and thatched roof structures.
A tranquil indoor garden with a water feature, a bamboo structure, and a concrete ledge.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View in a map
Carretera Bacalar-Carrillo Puerto, km. 23.8 C.P., Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪2 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Place, Cenote Cocalitos
    ‪10 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, Garden View

A large bed with a wooden frame, white bedding, and a patterned throw. A small table with a hairdryer and a bottle is visible in the corner.

Standard Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Garden View

A bed with a wooden headboard, two bedside lamps, and a bench in front.

Deluxe Room, Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Garden View

A bedroom with a bed, a wooden staircase, and a view through a glass door.

Superior Room, 2 Double Beds, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Garden View

A modern hotel room with a large bed, a wooden bench, a small table, a round chair, and a bedside table with a lamp.

Superior Room, 1 King Bed, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Partial Lake View

A living room with a sofa, a TV, and a fireplace. There is a sliding glass door leading to an outdoor area with plants.

Junior Suite, Partial Lake View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Private Pool

A bedroom with a large bed, two bedside tables, a ceiling fan, and a view of palm trees through a sliding glass door.

Premium Room, Private Pool

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Private Pool, Partial Lake View

A wooden deck with two wicker chairs and a small round table, surrounded by potted plants.

Premium Room, Private Pool, Partial Lake View

  • Partial lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Panoramic Room, Lake View

A box of Algothem Gentle Soap on a white towel.

Panoramic Room, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, Lagoon View

A bedroom with a large bed, a wooden headboard, a hanging light fixture, and a view through a glass door to an outdoor area.

Premium Room, Balcony, Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace, Lake View

A bedroom with a wooden bed, a bedside table, a bench, and a view of the outdoors.

Premium Room, Terrace, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Room, Balcony, Lagoon View

A box of Algothem Gentle Soap on a white towel.

Exclusive Room, Balcony, Lagoon View

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

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About this property

Zelune Luxury Lagoon Resort Bacalar Adults only

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available once per stay.
Zelune Luxury Lagoon Resort Bacalar Adults only offers 14 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. Satellite television is provided.

Bathrooms include showers, designer toiletries, and hair dryers. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Zelune Luxury Lagoon Resort Bacalar Adults only, you're just a quick walk from Lake Bacalar. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi in some public areas
  • Free self parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, facials, or aromatherapy at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym, kayaking, and yoga classes
  • Steps from Lake Bacalar and a 4-minute drive from Laguna Bacalar Ecological Park
  • Theme park, train station, and bus station shuttle service available for a fee
Zelune Luxury Lagoon Resort Bacalar Adults only offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Zelune Luxury Lagoon Resort Bacalar Adults only. A theme park shuttle, a train station drop-off service, and a bus station shuttle are available for a fee. Free self parking is available. A complete renovation of Zelune Luxury Lagoon Resort Bacalar Adults only was completed in October 2025.

Smoking is allowed in designated areas at this 4-star Bacalar hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Tizmiche - Onsite fine-dining restaurant. Open daily.
Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 to 600 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Bar
  • Tizmiche

Things to do

  • 24-hour gym
  • Boat
  • Boat tours
  • Bodyboard
  • Books
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Sail boat
  • TV in common areas
  • Winery release events
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Dock
  • Firepit
  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Gravel flooring in public areas
  • Low-height electrical sockets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 3 buildings
  • Built in 100
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2025
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Satellite channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 450
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

This property offers transfers from the train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Zelune Luxury Lagoon Resort Bacalar Adults only

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are available for MXN 500.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 300 to 600 per person
  • Early check-in fee: MXN 450 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)
  • Rollaway bed fee: MXN 500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Zelune Luxury Lagoon Resort Bacalar Adults only offers transfers from the train station and bus station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Las Nubes by MIJ
Las Nubes Bacalar
Las Nubes Bacalar Bacalar
Hotel Boutique Las Nubes Bacalar Hotel
Hotel Boutique Las Nubes Bacalar Bacalar
Hotel Boutique Las Nubes Bacalar Hotel Bacalar

Zelune Luxury Lagoon Resort Bacalar Adults only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 63 reviews
Rating 8 - Good. 14 out of 63 reviews
Rating 6 - Okay. 7 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 1 out of 63 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We went for our wedding anniversary and really enjoyed our stay.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Harriet

Liked: Cleanliness, amenities, property conditions & facilities
The view of the lagoon is gorgeous, and the lunch options (especially the vegetarian burger) delicious.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities
This is such a unique quaint space we loved everything about it
The food here is so good and locally sourced and grown was so happy with all our meals
Every aspect is well placed and thought out the vibe is so welcoming and relaxing as soon as you go through the door
The views are amazing and the lounge chairs so comfy the water in the lake is so warm
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ida

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and staff was very helpful and friendly.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Yonatan

Liked: Cleanliness, staff & service, amenities
Fantastic hotel and super friendly and helpful staff. Would definitely come back.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Francisco was outstanding providing information about our stay at Zelune also everyone in the staff . I definitely will be coming back to Zelune
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great selection could be better.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Behrooz

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Best location, but very poor condition
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, amenities
Staff was very nice
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Marcel

Liked: Cleanliness, amenities, property conditions & facilities
An amazing secret spot. Everything was perfect - room, staff, food, even the other guests. A great place for peace and tranquility.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the room we stayed in had no electrical plug in the bathroom for hair dryer or curling iron. Other than that staff and facilities were great. Taxis were 70-80 pesos to go into central Bacalar.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
This place is gorgeous and just 5 min cab ride from town. The staff was lovely and anxious to be useful. The location and design is chic bohemian. There is a restaurant and little bar on sight. Location is right on the lagoon with steps and a swing set right into the lagoon. There is a gazebo at the end of the dock. Kayaks and yoga mats available for us. Would definitely stay here again.
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

emma

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location right by the lagoon. Staff so friendly and helpful. Quiet location, a bit remote. Lots of parking. Restaurant doesn't provide the right food for a hotel at this level in my opinion. It's very expensive and crazy fancy, just look at the menu descriptions! We only had the burgercat lunch which was fine but overpriced. No way we would eat there in the evening though, far too fancy and expensive so we had to drive into the town every evening which was a shame
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Juan Jose Alva

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
ok
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. This was my 3rd time in Bacalar and so far is the best hotel that I have stayed so far. I travel a lot for work and pleasure. This have a great vibe excellent staff. A big plus is their restaurant who had Henry who had an excellent service he brought a lot of value to the service in the hotel and the restaurant. I would say that only details for me was the WiFi, that connection was weak and for a minute when I what to check their tv it was not connection. More pressure on the head shower would be a great. I still give a 5 start because that staff tried to provided help with great attention.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities
Beautiful lagoon location, and communal space for sitting. The deluxe garden room is quite small, and not really a garden room - you look onto the communal pathway, so there’s no view to look at / you need the curtains closed if in your room. I would recommend staying in a room with a view. Lunch options were delicious, especially the vegetarian burger. But the restaurant overall, and especially the breakfast is very overpriced. Water is also not free, which I think is quite poor for such a high quality hotel. Though they do leave you one bottle of water in the room per day. Getting taxis to and back from the town is pretty easy - all taxi drivers tried to charge us more than we were told to pay, so just beware of that and push back.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Josefine

Liked: Cleanliness, staff & service, amenities
We had an absolutely wonderful stay at this beautiful hotel. We spent three nights here after a last-minute booking (when our previous accommodation didn’t meet expectations), and we couldn’t be happier that things turned out this way — it truly exceeded all our expectations. Despite the short notice, everything was perfectly prepared when we arrived, which was such a relief. From the very first moment to the last, the experience was a clear 5/5. The hotel itself is stunning, with a modern design, tasteful interiors, and a lovely view overlooking the pier. What really stood out, however, was the exceptional service. The staff were incredibly friendly, attentive, and genuinely helpful, offering a personal touch without ever being intrusive. The restaurant deserves a special mention. Although we usually enjoy trying different places, the combination of a beautiful setting, breathtaking views, and outstanding food meant we chose to eat all our meals there throughout our stay. A heartfelt thank you to Daniel for taking such great care of us and making our stay extra special, and to Angel, the chef, for the amazing food and warm hospitality. We truly couldn’t have asked for a better experience and would happily return.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was one of the best decisions I could’ve made. The property looks completely renovated, with a very natural style that blends beautifully with the surroundings, yet it has all the comforts you need so you don’t feel like going anywhere else. It’s the kind of place you come to disconnect and enjoy an unforgettable romantic getaway. The rooms are spacious, with very comfortable, high-quality beds and linens, everything clean and tastefully done. The service from the staff deserves a special mention. Everyone was kind, attentive, and always one step ahead of what we needed. You could genuinely feel their commitment to making our stay as pleasant as possible. The lagoon club became my favorite spot: stunning views, direct access to the water, and an atmosphere that makes you want to stay there all day with a cocktail in hand. And the restaurant… it’s an experience on its own. Besides the food, which is on another level, they offer a pairing dinner where the chef explains each dish and the reasoning behind every element. It’s honestly one of the best gastronomic experiences I’ve had in all of Quintana Roo. I would absolutely return to this hotel every chance I get. 😍
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

luis antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y servicial
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Andrés

Liked: Cleanliness, property conditions & facilities
El lugar está “bien” pero no es una experiencia de lujo como publicita. Llegamos algo tarde y la persona que nos recibió era la persona de seguridad… entendible por la hora; pero decían que darían una bebida de cortesía… y a no ser que fuera el agua que estaba en la habitación no nos la dieron. Pagamos el extra por vista a la laguna… y básicamente el 90% de la vista la tapa un árbol… en fin. No mal, pero no al precio que lo cobran vs los hoteles de al lado
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

J.Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un gran hotel para hospedarse, tienen todas las comodidades allí mismo para relajarte sin necesidad de salir. El personal súper amable y atento, siempre están viendo si necesitas algo. Aunque nuestra estadía fue solo una noche, fue muy amena y definitivamente volveríamos.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Juan Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
habitacion limpa con excelente vista a la laguna, el personal muy amable realmente un lugar muy agradable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Esthela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito. Solo el menú describe los platillos y el chef lo hace a su estilo
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo el hotel está muy bien, solo como sugerencia consideren poner una repisa en el área de la regadera para colocar jabón, esponja o shampoo. Un extractor en el área del wc estaría muy bien.
Stayed 2 nights in Mar 2026