Douro Palace Hotel Resort and Spa

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

A swimming cap is mandatory in all indoor swimming pools.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Property is cleaned with disinfectant
• Contactless check-out is not available
• Staff wears personal protective equipment
• Security system
• Protective clothing is available to guests
• Masks are available to guests
• Debit cards not accepted
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is not available
• Property follows regional sanitisation guidelines Clean & Safe (Portugal)
• Carbon monoxide detector
• Property registry number - 400
• Property confirms they are implementing enhanced cleaning measures
• Smoke detector
• Individually-wrapped food options are not available
• Gap period enforced between guest stays - 24 hours
• Online penalty collection