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The Family Hotel - Free Massage

3.5 star property

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Indoor pool, outdoor pool
Deluxe Double Room, Pool Access, City View
Lobby sitting area
Garden
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Suleyman Sani Akhundov, 72A, 3107 Ahmad Rajabli, Baku, AZ1075
  • Place, Baku Karting
    ‪2 min walk‬
  • Place, Ganjlik Mall
    ‪3 min drive‬
  • Place, Metro Park
    ‪4 min drive‬
  • Airport, Baku (GYD-Heydar Aliyev Intl.)
    ‪19 min drive‬

Room options

View all photos for Double or Twin Room, Pool Access, City View

Double or Twin Room, Pool Access, City View

Double or Twin Room, Pool Access, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room, Pool Access, City View

Deluxe Double Room, Pool Access, City View

Deluxe Double Room, Pool Access, City View

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Or Twin Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Double Or Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe King Room

  • Sleeps 2

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About this property

The Family Hotel - Free Massage

This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Change of towels is available on request.
The Family Hotel - Free Massage offers 22 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

This Baku hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in September 2024.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.
During your stay at The Family Hotel - Free Massage, you're just a quick walk from Baku Karting. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym and a steam room
  • Just a 3-minute drive from Metro Park and 6 minutes from 28 Mall
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free
The Family Hotel - Free Massage offers its guests an indoor pool, an outdoor pool, a steam room, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Family Hotel - Free Massage. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Baku hotel is smoke free.

The hotel hosts a free manager's reception daily.
The Family Hotel - Free Massage has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: AZN 7 for adults and AZN 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle cleaning area
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • High-pile carpet in room
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Renovated guestrooms - September 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AZN 7 for adults and AZN 5 for children
  • Airport shuttle fee: AZN 30 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: AZN 5 (one-way), (from 2 to 9 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher
The Family Hotel - Free Massage offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

GM City Binagadi Hotel
GM City Binagadi Baku
GM City Binagadi
The Family Hotel
The Family Free Massage Baku
The Family Hotel - Free Massage Baku
The Family Hotel - Free Massage Hotel
The Family Hotel - Free Massage Hotel Baku

The Family Hotel - Free Massage Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 22 reviews
Rating 8 - Good. 5 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 2 out of 22 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Kamaaludiin

Stayed 5 nights in Jul 2025

4/10 Poor

Mohamed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very clean to be honest . Had to ask for the room to be changed . Staff is friendly but very slow to respond . Food is very poor . Swimming pool is a joke - very cold and very small like a
Stayed 1 night in May 2025

4/10 Poor

Mohamed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean hotel . Rooms smells . Had to ask for a room to be changed and infearness they did change it . Had issues with bed sheet ( itchiness and asked for sheets to be changed ) . Very poor breakfast - service is almost non existent, if you need something your have to ask for it several times before the respond . I
Stayed 3 nights in May 2025

10/10 Excellent

Logesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable for Family and all services was good.
Stayed 1 night in Sep 2024

2/10 Terrible

Nikolay

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

I strongly do NOT recommend it

First of all, the location - it's very difficult to find the hotel. It's in the middle of a car market. Taxis can't find it, and without a taxi you can't get to the center of Baku. The same problem occurs if you order any delivery - the couriers can't find the hotel, and you can't explain to them, because no one speaks English. I talked to other visitors, and everyone had the same problems. Secondly, when I arrived at 5am, they announced that the deluxe room I booked was unavailable. I didn't have the energy to look for a new hotel at that time. They gave me a room in a nearby hotel, but it was a standard room. They charged 100% as for a deluxe room, when I decided to leave the hotel and ask for a refund for the nights I didn't use, they refused. They advertise a swimming pool, you can only wash your feet in it. There were always people with complaints about the accommodation at the reception desk to solve problems.
Stayed 5 nights in Sep 2024

6/10 Okay

Edva

Travelled with group
bien
Stayed 13 nights in Nov 2025

8/10 Good

Sehzade

Travelled with family
Liked: Cleanliness, amenities
İyi idare eder
Stayed 3 nights in Nov 2025

6/10 Okay

Sandra

Disliked: Amenities
Väldigt lyhört. Hörde folk duscha, hosta och snarka. Otroligt kallt på rummet.
Stayed 1 night in Nov 2025

10/10 Excellent

Sungyeol

Stayed 2 nights in Sep 2025

10/10 Excellent

Ismat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ismat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyonsakı çalışanlar mükemmel karşıladı, köpeğimle seyahet ettim hiç bir zorluk yaşamadım, odalar temizdi , klima çalışıyordu,oda ve banyo çok temizdi, personel ilgiliydi.
Stayed 1 night in Aug 2025

2/10 Terrible

Ismat

Stayed 2 nights in Aug 2025

10/10 Excellent

BABAK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ny basseng og bastu

Ny basseng med spa , turkisk bad og sauna som var helt ny o Elton var ansvarlig for det. Daglig vann i flasken. Fri massasje med senere veldig bra masse med normal tarif.. God og hjelpsom personal på reception! Veldig finn hotell.
Stayed 11 nights in Jul 2025

8/10 Good

German

Liked: Cleanliness, amenities, property conditions & facilities
Hotel económico, situado en una avenida con mucho trafico. Correcto en lineas generales.
Stayed 2 nights in Jun 2025

8/10 Good

German

Liked: Cleanliness, property conditions & facilities
Precio económico
Stayed 4 nights in May 2025

10/10 Excellent

Adolatjon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Sebahattin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Maral

Stayed 2 nights in Oct 2024

10/10 Excellent

Maral

Stayed 2 nights in Oct 2024

10/10 Excellent

Tolunay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024