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Novotel Balikpapan

4.0 star property

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Photo gallery for Novotel Balikpapan

Exterior
2 bars/lounges, poolside bar
Couples treatment room(s), body treatments, aromatherapy, body wraps
Outdoor pool
Beach/ocean view

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jl Brigjen Ery Suparjan No 2, Balikpapan, East Kalimantan, 76112
  • Place, Bekapai Garden
    ‪1 min walk‬
  • Place, Ruko Bandar
    ‪2 min walk‬
  • Place, Plaza Balikpapan
    ‪6 min walk‬
  • Airport, Balikpapan (BPN-Sepinggan Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, free cots/infant beds, rollaway beds

Deluxe Room, 1 King Bed

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, desk, free cots/infant beds, rollaway beds

Superior Twin Room, 2 Single Beds

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Business Suite, 1 King Bed

A hotel room with a large bed, a wooden headboard, a bedside table, a desk with a chair, a mirror, and a television.

Business Suite, 1 King Bed

  • City view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

In-room safe, desk, free cots/infant beds, rollaway beds

Deluxe Suite, 1 King Bed

  • City view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, free cots/infant beds, rollaway beds

Junior Suite, 1 King Bed

  • City view
  • 64 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

In-room safe, desk, free cots/infant beds, rollaway beds

Executive Room, 1 King Bed

  • City view
  • 96 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed (Connect to 1 Superior Twin)

In-room safe, desk, free cots/infant beds, rollaway beds

Executive Room, 1 Double Bed (Connect to 1 Superior Twin)

  • City view
  • 128 sq m
  • Sleeps 6
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, free cots/infant beds, rollaway beds

Superior Suite, 1 Queen Bed with Sofa bed

  • City view
  • 128 sq m
  • Sleeps 6
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Room, 1 King Bed, Pool View | Pool
Four Points by Sheraton Balikpapan
Balikpapan
  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 46 reviews
The price is €42
includes taxes & fees
27 Jun - 28 Jun
Four Points by Sheraton Balikpapan

About this property

Novotel Balikpapan

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. Housekeeping is available on request.
Novotel Balikpapan offers 198 air-conditioned accommodations with safes and slippers. Televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at Novotel Balikpapan, you're just a quick walk from Bekapai Garden. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, manicures and pedicures, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Bekapai Garden and 4 minutes by foot from Ruko Bandar
  • Airport, ferry terminal, and shopping center shuttle service available for a fee
Novotel Balikpapan offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and 9 meeting rooms are available. Event space at this hotel measures 10333 square feet (960 square meters) and includes conference space. A children's pool, spa services, and barbecue grills are also featured at the family-friendly Novotel Balikpapan. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Balikpapan hotel.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.
Novotel Balikpapan has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: IDR 181,500 for adults and IDR 90,750 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,333 square feet of conference space
  • 9 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Balikpapan

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 375000 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately IDR 181500 for adults and IDR 90750 for children
  • Airport shuttle fee: IDR 180000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 375000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Balikpapan offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Balikpapan Novotel
Novotel Balikpapan
Novotel Hotel Balikpapan
Novotel Balikpapan Hotel Balikpapan
Novotel Balikpapan Hotel
Balikpapan Novotel
Balikpapan Novotel
Novotel Balikpapan Hotel
Novotel Balikpapan Balikpapan
Novotel Balikpapan Hotel Balikpapan

Novotel Balikpapan Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 97 reviews
Rating 8 - Good. 37 out of 97 reviews
Rating 6 - Okay. 24 out of 97 reviews
Rating 4 - Poor. 6 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel this is
Stayed 28 nights in Mar 2023
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a little bit tired, an excellent hotel with friendly staff and is great value for money.
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good food. Good location. All is well i love
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Location, so many streetfood nearby. All perfect
Stayed 27 nights in May 2020
Verified

10/10 Excellent

Firman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool and the foods. Everrything all is well
Stayed 27 nights in May 2020
Verified

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Amenities
Not a beautiful island
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 28 nights in Mar 2023
Verified

8/10 Good

Poay Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Hotel is about 20 minutes taxi drive from Sepinggan International Airport. My room got full view of the sea. Hotel is about 10 minutes to the beach and many pubs line the beach. Hotel is also 10 minutes walk to Plaza Balikpapan for shopping. Hotel Lobby is modern and check in a breeze with English speaking staff. Room is big and clean, wifi is fast. There are a lot of varieties in breakfast buffet, with local and western selection.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
The check-in and check-out process was very easy and fast without a deposit. The FO gave me a room with a nice view, the sea and the pool. The room was clean, the AC was cold, the shower was very strong. but now they don't provide bar soap, shower cap, toothbrush in the bathroom but when you check in, they will ask for this and if you need it, they will give it to you. everything is ok, only the security in front of the lobby door must be alert if guests bring a lot of luggage. There is no need to ask whether they need help carrying the suitcase or not. I think it's better to just help directly without having to ask. Novotel Balikpapan, January 5, 2026
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Torbjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing to complain about

Beautifully hotel with a nice breakfast. I have always been a bit provoked by hotels asking ut to save environment by conserving on towels.On this hotel they seemed more serious having replaced all plastic water bottles by glass jug, and multiple water dispensers in the corridor. Easy checkin and check out and no issues with anything. The best hotel visted on this two week roundtrip in Asia and Australia .
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

WING MING

Disliked: Cleanliness, amenities, property conditions & facilities
Linen was dirty and stained. Hotel room is poorly maintained. Cannot live up to 5 star hotel standard.
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

Rolf

Liked: Cleanliness, amenities, property conditions & facilities
Had to change rooms as bed wa s not 2 twins.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baik
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Roar

Disliked: Property conditions & facilities

Redo me

Worn out hotel
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Junwon

영수증

영수증을 메일로 보내주세요
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities and rooms are in disrepair. Non-smoking room is filled with tobacco smell. Room is incredibly cold. Travelers also need to be warned of the SPA on 2nd floor - paid for 90 mins but ended after 55 — dishonest practice and low quality materials were used. Face was swollen for one week after that. The only asset is hotel staff.
Stayed 5 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Schönes grosses Zimmer. Das Restaurant wie auch die Lounge leider ein bisschen heruntergekommen.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
시내중심가에 위치한 괜찮은 호텔 와이파이 속도 양호 호텔에서 가까운거리에 쇼핑몰등이 있고 해변이 가까워 Sea Food음식점도 이용이 쉽고 맛도 양호
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Y

Disliked: Staff & service
受付の態度が悪い。禁煙を予約したのに喫煙しかないとの一点張り。詫びることもなく淡々と対応。 すごく不快な思いをした。
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Expected a little more

Pros: 1. Downtown location 2. View Cons: 1. No hand towels. 2. Bathwater came out muddy yellow. 3. Jacuzzi pool can benefit from cleaning
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great facilities

Nice hotel close to the centre of town with great facilities
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Good location, but hotel needs update

Great location! Hotel needs to be updated and rooms need to be cleaner
Stayed 2 nights in Aug 2018
Verified

4/10 Poor

han

Disliked: Cleanliness, room comfort

Hotel located on top of hill

Room cleaning service did not do a good job, room still messy when we came back, food is tasteless, minibar is empty and mineral water is chargeable...
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Hitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適な滞在

近隣にシーフードレストランやバーがあり、ホテルは生活で、スタッフは親切で快適に利用できました。
Stayed 2 nights in Jun 2018