2/10 Terrible
Karina
23 Sept 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Quite Disappointing
My husband and I had just gotten married the day before our stay & decided to have a mini honeymoon at this hotel for the time before we could go on a real honeymoon. As soon as we got there, I was turned off by the attitude of the lady at the front desk. I've stayed at other Marriots before & had the pleasure of dealing with very friendly staff but didn't have the same experience at SpringHill. Once we checked in, the room was nice & clean but noticed that the tub had been slow draining from the start. Fast forward to our second night, I ended up slipping & falling twice in the tub with my husband needing to help pick me up. There were no anti-slip mats or anything in the tub. I reached out to the front desk right after. They asked if I needed medical attention & I declined because my hip didn't feel too bad at first, so I felt an ambulance would've been unnecessary. Further into the night, my hip grew more swollen & I was in pain. The next morning that I woke up, I was in much more pain & my hip was still swollen & turning into a bruise. We were supposed to check out that day so we were getting ready to do so. When i told the front desk again what had happened, I was then turned over to the supervisor & told her what had happened. I felt quite uneasy with the way she delt with me. The way she looked at me & talked to me made me feel llike she thought I was lying. It felt almost hostile.The room & place itself wasn't bad, but the service has much to be desired.
Karina
Stayed 2 nights in Sep 2025