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Banff Caribou Lodge and Spa

3.5 star property
VIP Access

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Photo gallery for Banff Caribou Lodge and Spa

Property entrance
Corner Suite with Spa Bath | Living area
Indoor spa tub
Restaurant
Corner Suite with Spa Bath | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(101 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(15 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(66 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(43 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(42 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(82 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(64 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 2 Queen Beds, Mobility Accessible

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room Balcony

  • Sleeps 2

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Two Queen Room

  • Sleeps 4

View all photos for Standard King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Corner Loft Suite with Jetted Tub

Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Loft Suite with Jetted Tub

  • Sleeps 2

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About this property

Banff Caribou Lodge and Spa

A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Banff Caribou Lodge and Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Glacier. Features include free WiFi in public areas and free self parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to massages, facials, or body treatments at Red Earth Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a sauna, and yoga classes
  • Guests like the accommodations for the comfy beds, spaciousness, and overall comfort
  • 2.1 mi (3.4 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Caribou Lodge and Spa offers its guests a full-service spa, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This 3.5-star Banff hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1682 out of 3115 reviews
Rating 8 - Good. 809 out of 3115 reviews
Rating 6 - Okay. 414 out of 3115 reviews
Rating 4 - Poor. 132 out of 3115 reviews
Rating 2 - Terrible. 78 out of 3115 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities
Great time here and very convenient. One of the first locations that the shuttle bus stops at to head up to the slopes. So always seats :)
Stayed 4 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 3 nights in Dec 2025

8/10 Good

Myriel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Carpet feels clean and sheets too, this is huge for me because of my allergies. Decent pricing
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot. But the beds. My god. It was like a rock. Do people actually like beds that hard. Seems crazy to me. Everything was good. But the beds were so bad that I wouldn’t stay here again…. Only cause of this. Everything else was on Point.
Stayed 2 nights in Dec 2025

10/10 Excellent

Crosby

Stayed 2 nights in Dec 2025

4/10 Poor

Connor

Liked: Cleanliness, property conditions & facilities
2nd time visiting the Caribou, unfortunately this time wasn’t as good as the first. I was put into room 110, which is right across the hall from the hot pool. Inside my room was humid, hot, and reeked of chlorine. The pool room door was wide open the whole stay, letting more chlorine smell out. On top of that, it’s a very loud hallway, with a mix of adults/children making noise, which the room doesn’t do a good job of muffling. On top of that, staff members were moving linen bins back and forth during the night and early morning. For the price I paid, the value wasn’t there. Quite dissapointed.
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Stayed 3 nights in Dec 2025

10/10 Excellent

Tyler

Stayed 5 nights in Dec 2025

10/10 Excellent

Aidan

Stayed 2 nights in Nov 2025

10/10 Excellent

Kara

Stayed 2 nights in Dec 2025

6/10 Okay

RYAN CHRISTOPHER

Disliked: Property conditions & facilities
The place is ok. When i arrived to check in, the guy at the desk said for another $25 I could take a nicer room with a mountain view.. I said why not. He totalled me up and said it would be nearly another $100... I asked why, he said it was for the $25. It was $25 a night, not total. He was trying to scam me without communicating the total. So then he put me in a room right by the washer dryers for the hotel and hot tub so it was mega loud the entire time. The place is fine, nothing to write home about. They were jack hammering and doing construction at the restaurant also...
Stayed 4 nights in Dec 2025

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at The Caribou. Been to Banff many times and always stayed elsewhere. The hotel is on the outskirts of the main Banff strip but not too far to walk, about 15 mins with good footwear. We were there in Dec so it was chilly and snowy so proper boots are a must. The lobby is quaint and was decked out in Christmas finery. The lobby has a wood burning fireplace that was always lit and inviting. The rooms are a bit small and could use some updating but it was quiet and comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Marty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice room, loved the hot pools and the facial and massage were divine! Highly recommend Candice and Jojo at the Red Earth spa.
Stayed 2 nights in Dec 2025

6/10 Okay

Paula

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Basic cleaning wasn’t completed. Amenities poor-sauna wasn’t hot, no complimentary coffee/water/hot chocolate or anything available in lobby. Vending machines pricey with minimal options. Fridge in room was not cold. Lack of available networks on tv basic cable) for movies/etc is disappointing. Staff sparse and not helpful. When asking about simple viewing and best viewing options of gondola or other Banff activities/attractions knowledge was limited. Antonio, the front desk clerk, called us at EXACTLY 11am to tell us re check out. In all my time staying at hotels, this has never happened & was extremely rude. We were in the process of getting our stuff packed up and into the elevator.-note Vacancy sign at your establishment so this definitely seemed uncalled for. The bed was uncomfortable with poor blankets/sheet for cover up. No plug in outlets near bed or in room for charging phones. Had to put away coffee maker in another area just to charge phones. A hair dryer, robes, and upgraded bathroom amenities would be a nice touch. This is basically a 3 star hotel. Would stay at another property next trip back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Travis

Stayed 2 nights in Dec 2025

6/10 Okay

Tara

Travelled with partner
The room was not at all what we were expecting it looked really run down we had 2 chairs in the room and the leather was cracked and broken, the wood was all worn out and a big chunk of the tub was missing. the pillows were way too puffy and clearly we aren't the first one to complain about that as when I asked the staff said I know i am so sorry but thats all we have The front counter staff at the Keg were so rude on Friday night when we asked about having a drink there, they told us to go to Chili's a few blocks away
Stayed 2 nights in Dec 2025

8/10 Good

Kirsten

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Limited menu available at the Keg as its under renovation, Pet friendly - which is a positive if you have a pet i guess but there was a dog constantly barking in a room near mine (not the hotels fault) but still annoying. Parking is not guaranteed so you may have to find street parking. Overall it was a nice stay and a walkable distance to the main area.
Stayed 2 nights in Dec 2025

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities, room comfort
Bar was closed for renovations
Stayed 2 nights in Dec 2025

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Kyle

Easy check in
Stayed 1 night in Nov 2025

8/10 Good

Lena

Stayed 2 nights in Nov 2025

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cute room but I didn’t like how I had to pay $30 more if offered an upgrade.
Stayed 1 night in Nov 2025