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Mount Royal Hotel

3.0 star property

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Photo gallery for Mount Royal Hotel

Outdoor spa tub
Outdoor spa tub
Lobby sitting area
Lunch, dinner, brunch served; American cuisine
Executive lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
138 Banff Avenue, Banff, AB, T1L 1A7
  • Place, Central Park
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪3 min walk‬
  • Place, Banff National Park Information Centre
    ‪5 min walk‬

Room options

View all photos for Room (Heritage)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room (Heritage)

8.8 out of 10
Excellent
(136 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Selected at Check In

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room Selected at Check In

  • Mountain view
  • Sleeps 3
  • 1 Single Bed

View all photos for Heritage Two Queen Room

Bathroom

Heritage Two Queen Room

  • Sleeps 4

Heritage King Room

  • Sleeps 2

View all photos for Centennial Two Queen Room With View

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Two Queen Room With View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Centennial Room (1 King)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Room (1 King)

9.2 out of 10
Wonderful
(62 reviews)
  • Mountain view
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Hypo-allergenic bedding, in-room safe, iron/ironing board

Junior Suite

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Room

  • Sleeps 4

Centennial King Room

  • Sleeps 2

View all photos for Centennial Room (2 Queen)

Hypo-allergenic bedding, in-room safe, iron/ironing board

Centennial Room (2 Queen)

9.2 out of 10
Wonderful
(140 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mount Royal Hotel

After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Mount Royal Hotel include ski storage and a rooftop terrace. Housekeeping is available on request.
Mount Royal Hotel offers 133 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

2 hot tubs are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Mount Royal Hotel's great location. During your stay, you're just a quick walk from Canada House Gallery. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy American cuisine while dining at Brazen
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 hot tubs
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Just a 3-minute walk from Banff Lake Louise Tourism Bureau and 4 minutes by foot from Banff National Park Information Centre
  • Airport and ski shuttle service available for a fee
Getting to the slopes is a breeze with this mountain hotel's ski shuttle (surcharge). When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Banff hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Brazen - This restaurant specializes in American cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
The Cascade Lounge - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 10:00 PM at scheduled times
  • Ski shuttle (surcharge)
  • Uncovered parking on site (CAD 10 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 22 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brazen
  • The Cascade Lounge

Things to do

  • 2 hot tubs
  • Bicycle storage
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: CAD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 22 for adults, and CAD 10 to 10 for children
  • Airport shuttle fee: CAD 71 per person (one-way)
  • Airport shuttle fee per child: CAD 35 (one-way), (up to 15 years old)
  • Uncovered self parking fee: CAD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mount Royal Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Mount Royal
Mount Royal Banff
Mount Royal Hotel
Mount Royal Hotel Banff
Royal Mount Hotel
Mount Royal Hotel Hotel
Mount Royal Hotel Banff
Mount Royal Hotel Hotel Banff

Mount Royal Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 883 out of 1367 reviews
Rating 8 - Good. 309 out of 1367 reviews
Rating 6 - Okay. 108 out of 1367 reviews
Rating 4 - Poor. 41 out of 1367 reviews
Rating 2 - Terrible. 26 out of 1367 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing view from my room that had the most lovely high ceilings. Everything was quite spacious and clean, including the bathrooms. I definitely took advantage of the hot tubs on the 5th floor. The ease of access to the ski shuttle and downtown restaurants and shopping was perfect. My only critique was the allowance of several small (4 to be exact, over 2 different nights) children into the liunge area that does explicitly state "no minors." I would've stayed for a drink while waiting on the hot tubs the second night, but they were jumping on the couches and shrieking. Considering it was easy for me to leave, I did so. But something they should consider reinforcing.
Stayed 6 nights in Dec 2025

10/10 Excellent

Christopher

Stayed 1 night in Dec 2025

10/10 Excellent

Lena-Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Moby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel; third year in a row.
Stayed 3 nights in Dec 2025

8/10 Good

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and tidy room. A bit dark where the room was considering it is winter that’s ok but still limited light and lights in room. Nice staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Chung Sing

Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room..
Stayed 3 nights in Dec 2025

6/10 Okay

Selby

Rooms were a bit old.Mold and funny smell. Service was nice and in the heart of the town.
Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, room clean and nice
Stayed 1 night in Dec 2025

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely kind and we felt right at home. Parking was easy, and the noise machine in the room was a nice touch! We would stay here again.
Stayed 1 night in Dec 2025

6/10 Okay

SIMON

Room wa
Stayed 1 night in Nov 2025

2/10 Terrible

Karena

Stayed 1 night in Nov 2025

10/10 Excellent

Lyle

Liked: Cleanliness, amenities
Room was great. Hot tubs fun. Close to all amenities.
Stayed 1 night in Dec 2025

10/10 Excellent

Christina

Stayed 2 nights in Nov 2025

8/10 Good

Kawliga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was nice clean room staff was helpful, was nice enough let us check in early
Stayed 1 night in Dec 2025

10/10 Excellent

Kaley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and restaurant staff were very friendly and helpful. The location is amazing for anyone who wants to be close to restaurants and shops, but it is also very quiet. I enjoyed walking downstairs for happy hour or a meal at Brazen and the hot tubs were amazing at the end of the day. The rooms were very nice - comfy bed, nespresso coffee makers, nice soap in the shower. Very clean. I had a great stay and would be happy to go back again!
Stayed 3 nights in Dec 2025

10/10 Excellent

VIVEKANANDAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was spacious. Hot tub was a huge bonus as its open until 10 pm very convenient after long day. Staffs are very courteous and friendly. This is our second time staying and will definitely return
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Amazing check-in. Great location and free parking.
Stayed 2 nights in Dec 2025

10/10 Excellent

mike

Stayed 1 night in Dec 2025

10/10 Excellent

Franca

Stayed 1 night in Nov 2025

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, amenities
Hotel is very nice, lobby is a bit small but very cozy and smells soo good in there. Was surprised how big the hotel room was with 2 Queen beds. Originally we booked a room with a King bed (I asked the room on higher level to be closer to roof top hot tub. Unfortunately the room view was at the brick wall ...yes you are in the mountains and will be looking at the brick wall out of the window... so I asked for another room hoping it would not be a problem as it's not a high season right now, they struggled a bit a but the staff was trying to accommodate us and they got us into a room with 2 Queen beds on the same floor window facing a main street. It was very nice and clean, except there were 3 tennis ball size stains on the carpet but we did not care about that as much as about the view. The reason we booked this hotel was the location and the roof top hot tubs, but unfortunately the hot tubs were a bit disappointment. There are quite small (only 4 people allowed in one), one was closed and the the one which was working was quite dirty (black stains all along the water level). Plus it was very slippery all around the hot tub so we had to be very careful to get in and get out. There is nice closed lounge area with the view on the roof top as well, but we chose the hotel because the hot tubs and those were not the highlight of our stay unfortunately.
Stayed 1 night in Nov 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Nice pool
Stayed 2 nights in Nov 2025