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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Lobby sitting area
Breakfast and dinner served
Mountain View King Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and a fitness center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • Onsite recreation includes a gym and 2 hot tubs
  • Just a 3-minute drive from Banff National Park Information Centre and 9 minutes from Upper Hot Springs
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 972 out of 1228 reviews
Rating 8 - Good. 165 out of 1228 reviews
Rating 6 - Okay. 61 out of 1228 reviews
Rating 4 - Poor. 15 out of 1228 reviews
Rating 2 - Terrible. 15 out of 1228 reviews

Reviews

10/10 Excellent

Francisco

Stayed 2 nights in Sep 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tub after hiking all day!
Stayed 5 nights in Sep 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property. Love the Sudden Sally restaurant and the hot tubs. The free roam transportation tickets were great with the stop right at the hotel. Free parking allowed us to park our car the entire stay and use the public transportation to get everywhere we wanted with extreme ease.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! The pool has an increidible view to the mountains! I wish I could stay more and I hope I can come again soon.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but some rooms not

The view was very lacking for what was advertised. Our balcony faced the back side of the grease collection. Otherwise was clean comfortable but very small. The facilities were very nice just our room was disappointing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 4 nights in Sep 2025

10/10 Excellent

James, Cypress

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the bus shuttle passes into Banff to avoid the hassles of parking with our personnel vehicle.
Stayed 3 nights in Sep 2025

6/10 Okay

Charlyne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel was not for me. Very basic. It would have been nice if they had a bellman, mini refrigerator, more room in the bathroom for toiletries. We had to bring the small end table from our balcony into the room because there was no place to put a glass or iPad, etc. The elevators were the worse. Like waiting up to 3 to 4 minutes? On the plus side, I liked our Mountain View, the rain shower and the black out shades.
Stayed 7 nights in Sep 2025

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, amenities
Staff was excellent and hot pools were great
Stayed 4 nights in Sep 2025

8/10 Good

Susan

Stayed 2 nights in Aug 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and newer hotel in the area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Room was very clean. Staff were so friendly.
Stayed 5 nights in Sep 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Alice

Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 4 nights in Sep 2025

6/10 Okay

Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Beautiful exterior and interior design and well thought out. Hot tub was beautifully placed and very pretty. I enjoyed the curated coffee/milk disbursement. The team seems to be under transition or under staffed - lots of hotel supplies strewn about in random places such as parking lot. Towel/laundry bags left for collection and littered along the hallways for hours in red bags - quite unsightly. Front desk staff was friendly for the most part - but a few in training and lacking the polish expected of a property of this caliber. Saw a few staff members smoking in walkways to hotel rooms. Not the most professional appearance.
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, the property was beautiful, and relaxing in the gorgeous hot tub at the end of the night was divine. We also loved the ease of walking where we wanted to go, and easily hopping on the bus when our arms were full and our feet were tired. I would choose this place again in a heartbeat!
Stayed 2 nights in Sep 2025

10/10 Excellent

Marcia

Travelled with partner
Liked: Amenities
We loved our stay at the Otter Hotel. The facility was beautiful, the food amazing and the staff very friendly and attentive. The views of the mountains from the roof top hot tubs and fire pits was an added bonus.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to stay in while in Banff. Highly recommend.
Stayed 4 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, the room was clean and comfortable. I loved the coffee and tea welcome gift. The pools were amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Kyoon

Stayed 5 nights in Sep 2025

10/10 Excellent

Camryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the Otter Hotel! The service was great, our room was nice (with comfortable beds and an amazing view), and the specialty coffee was incredible. I looked forward to that every morning. My favorite part had to be relaxing in their rooftop hot pools after a long day. I was blown away by the view of the mountains every time. I also highly recommend their restaurant, Good Folk! Their steak dinner for two was incredible, and you have to try their espresso martinis! 10/10 trip.
Stayed 4 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025