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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite
Breakfast and dinner served
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Otter Hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • Onsite recreation includes a gym and 2 hot tubs
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1255 out of 1578 reviews
Rating 8 - Good. 210 out of 1578 reviews
Rating 6 - Okay. 79 out of 1578 reviews
Rating 4 - Poor. 17 out of 1578 reviews
Rating 2 - Terrible. 17 out of 1578 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Jad

Stayed 3 nights in Dec 2025

10/10 Excellent

Aissata

Stayed 3 nights in Dec 2025

8/10 Good

Jacqueline, Rocky View County

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, great stay, staff was great. Location and outdoor hot tub fantastic!
Stayed 2 nights in Dec 2025

8/10 Good

Christopher

Stayed 1 night in Nov 2025

10/10 Excellent

Gurtaj

Stayed 1 night in Dec 2025

10/10 Excellent

Jesse

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Otter was fantastic! The restaurant down stairs “God Folk” was great and very reasonably priced given the dishes being served. If I had to say a negative I would say that although our room was very clean, the hallways were noticeably dirty and could be vacuumed more regularly. The fitness and hot tub area is amazing with beautiful mountain views. We got engaged on this trip and The Otter definitely added to the romantic feel of the weekend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Parmvir S

Stayed 4 nights in Dec 2025

10/10 Excellent

Justus

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view from hot pools, loved the sauna, clean modern rooms! Would stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We love our stay and definitely we will come back!
Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out our experience with Otter Hotel was fantastic. We were greeted with warm smiles and friendliness. My girlfriend was wished a happy birthday and when we got to our room there was a special birthday message for her. The rooftop hot pool was absolutely amazing and the rooftop heated floor was great. Our view was very nice and room was clean. The underground parking has a clearance of 7 feet so my truck fit with no issues and the complimentary bus passes allowed us explore Banff while leaving my vehicle at the hotel. We ate supper at the restaurant attached to the hotel and we were not impressed. Over priced and under delivered, the quantity and flavour did not match the price, in our opinion. There was no gluten friendly menu options and our server was not able to confidently answer questions on what was gluten friendly. Hotel is for sure a 10/10. Restaurant is a 5/10.
Stayed 1 night in Dec 2025

4/10 Poor

Won joon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They need to expand their parking stalls It’s impossible to get in and out of the vehicle unless u drive tiny sedan Barley fit my suv into parking stall and door was only able to open like 5 inch because of poll on every stall. Body wash was out after 2 squeeze had to wait around half way through the shower to get them to come top it up.
Stayed 1 night in Dec 2025

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Dec 2025

10/10 Excellent

Braden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hot tub
Stayed 1 night in Dec 2025

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, so was the pool. Overall no complaints or concerns but felt the staff at front desk could be a but more seemingly friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

hee

Stayed 1 night in Dec 2025

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, amenities
Very clean room, great rooftop hot tubs and sauna.
Stayed 1 night in Dec 2025

8/10 Good

Jayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tubs were excellent with views of the mountain, really a bummer that the hotel doesn't provide slippers to use for this area so remember to pack flip flops. Staff were super nice, the hotel is a bit of a walk to downtown Banff but the complimentary bus pass they give out is the perfect solution! Sudden Sally next-door at their sister hotel is delicious and has 50% off every afternoon! Room was great, love the Rocky Mountain soap co fo everything.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2025

10/10 Excellent

Shyniya

Stayed 1 night in Dec 2025

10/10 Excellent

ryan

Stayed 4 nights in Dec 2025

10/10 Excellent

Mara, Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
I love this place very clean 👍
Stayed 2 nights in Dec 2025

10/10 Excellent

Rafael

Stayed 3 nights in Sep 2025

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everythint about the Otter is perfect. Great rooms. Amazing spa (hot tub and sauna) amenities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An absolute amazing experience. Would recommend anyone to stay here
Stayed 9 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, beautiful views, smooth check in, awesome pool, and close to everything!!
Stayed 6 nights in Dec 2025