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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Mountain view
Rooftop pool
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪18 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Daily cooked-to-order breakfast for a fee

Hotel Canoe and Suites

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (1387)
The price is €299
for 1 room
includes taxes & fees
19 May - 20 May
Hotel Canoe and Suites

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • Onsite recreation includes a gym and 2 hot tubs
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 228 out of 285 reviews
Rating 8 - Good. 37 out of 285 reviews
Rating 6 - Okay. 12 out of 285 reviews
Rating 4 - Poor. 4 out of 285 reviews
Rating 2 - Terrible. 4 out of 285 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

victor

Stayed 2 nights in Jan 2025

10/10 Excellent

Mason

Stayed 4 nights in Jan 2025

10/10 Excellent

Tam, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor hot pools with waterfall were a big hit with our family! Nicely appointed and modern units.
Stayed 1 night in Jan 2025

6/10 Okay

Jennifer

Stayed 1 night in Feb 2025

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively new. Rustic wood burning fireplace in the lobby. Parking was convenient and easy. Located in a quiet area of downtown Banff. Got a convenient 3 day bus pass to explore downtown Banff. I imagine would be really walkable in the summer. Breakfast was really good at the restaurant in the sister hotel too (Hotel Canoe). Incorporated some good environmentally friendly concepts . Only downside would be the loud ac.
Stayed 1 night in Feb 2025

10/10 Excellent

Denine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New property, real wood burning fire inside, hot pools way better than the Banff Hot Springs
Stayed 1 night in Jan 2025

10/10 Excellent

Nathalie

Stayed 1 night in Feb 2025

10/10 Excellent

chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2025

8/10 Good

NAVEED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Sandy

Under construction.
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Jill

Stayed 1 night in Jan 2025

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Haily

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍
Stayed 1 night in Jan 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Otter Hotel in Banff. While everything isn't open yet at the Otter, we enjoyed access to the Canoe's sauna and pool. Being the first hotel in Banff, is conveniently located just a 15-minute walk from town and across from a bus stop. They even provide a free bus pass, which is very convenient. The Canoe and Otter both have restaurants, and we had a delightful breakfast at the Canoe. The staff were kind enough to keep our luggage after we checked out, allowing us to continue exploring. Overall, a fantastic experience, and we highly recommend the Otter Hotel for anyone visiting Banff. --- How's that? Feel free to tweak it to better fit your experience!
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Sahaj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was smooth, and the staff greeted us with warm hospitality. The rooms were spacious, elegantly designed, and equipped with all the modern amenities. The bed was incredibly comfortable, and the views from our window were simply breathtaking. Overall, our stay was beyond exceptional. I would highly recommend this hotel to anyone looking for a luxurious and relaxing getaway. Will definitely be returning soon!
Stayed 2 nights in Jan 2025

2/10 Terrible

Amir

Travelled with partner
Disliked: Staff & service, amenities
Staff was rude and don’t ask for the room upgrade because they’ll charge you for the same room if not worst
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristopher, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Dawnmarie

Liked: Cleanliness, staff & service
It was a lovely stay and hotel. Just still under construction a bit. Once completed it will be spectacular
Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome When the lady in the front desk named, I think it’s Dominica. She has Amazing friendly and explained everything thoroughly.!!
Stayed 1 night in Jan 2025

6/10 Okay

Vanessa

Liked: Cleanliness
Disliked: Amenities
Still under major renovations, mountain view room overlooking construction and a roof. Girl who we spoke to first was very vague and not very hospitable, very loud hallways that echo in the room, construction everywhere. Evening staff much more attentive, beautiful lobby, free parking is wonderful.
Stayed 1 night in Jan 2025

10/10 Excellent

Imke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we were warmly greeted by receptionist from Czech Republic. Very efficient, friendly and informative. Helped my son and I access ski lockers. Room was excellent and all we required for this ski trip. Free Ski shuttle buses run to Sunshine, Lake Louise and Norquay, just 50m from the hotel reception. The restaurant is an absolute marvel. The quality of the food is outrageous. Highly recommend eating hear, even if you are not a guest at this hotel. Boar chop is a masterpiece. The Rib eye steak for 2 is without a doubt, the best steak I have eaten anywhere on the planet. I can't find words to do this meal justice. The servers and Chef are so knowledgeable about their menu and you can see the passion this young team has for food and service to their customers. It was an absolute pleasure to stay at The Otter Hotel Banff. Thank you for such a warm friendly stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025