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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Superior King Suite
Lobby sitting area
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(12 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(7 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • Onsite recreation includes a gym and 2 hot tubs
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 668 out of 843 reviews
Rating 8 - Good. 110 out of 843 reviews
Rating 6 - Okay. 47 out of 843 reviews
Rating 4 - Poor. 8 out of 843 reviews
Rating 2 - Terrible. 10 out of 843 reviews

Reviews

10/10 Excellent

Moohwan

Liked: Cleanliness, amenities, property conditions & facilities
Clean and kind staffs. Amenity was good and the dinning area was also fantastic.
Stayed 3 nights in Jun 2025

10/10 Excellent

Staycee

Travelled with family
Lovely rooms and hot tub is great. Convenient location but still away from the hustle and bustle
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally friendly and knowledgeable. The view from our balcony was nice and it was very quiet. The pillows were a bit too squishy for us. The shower door (or lack thereof) was a bit tricky to navigate not getting the floor all wet. Otherwise the room was nice and fit for our trip!
Stayed 7 nights in Jun 2025

10/10 Excellent

Emilio

Stayed 4 nights in Jun 2025

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
roof top pool is worth every penny
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Stayed 4 nights in Jun 2025

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are modern, aesthetic, and clean. We stayed in 4 diff hotels during our trip to Canada and this was by far our favorite
Stayed 1 night in May 2025

8/10 Good

Lori, LEWES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very nicely done and location is fabulous. The only thing I can complain about is the AC is 6 inches from the bed, making the air blow right out to one's head. This was clearly not researched in the build out. If you don't need AC, you are golden- if you do, get ready to build a pillow wall to defend your face.
Stayed 7 nights in Jun 2025

10/10 Excellent

Heinrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Sonia, Dayton

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weather, loved the hot pools. The tea and coffee in room service was a treat
Stayed 2 nights in Jun 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice location. Clean hotel. Gym was substandard, no free weights!
Stayed 1 night in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Yifan

Stayed 3 nights in Jun 2025

10/10 Excellent

Mickey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really loved our stay. The rooms are beautiful. We especially loved the rooftop hot pools and fire table lounge area. The fridge in our room was not working unfortunately, but overall it was a great hotel, we would absolutely stay again and recommend to others.
Stayed 4 nights in May 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check- in was easy, and the front desk staff was very helpful. They provided a transit pass for the duration of the stay, which made traveling back and forth around Banff simple and car- free; this is good because the vehicle and pedestrian traffic was a little heavy over the weekend. The whole place was obviously recently redone, and done well design-wise with a nice mix of modern and more traditional design. The room was very clean and comfortable with a nice balcony view of the mountains to the west and a large bathroom that looked to be wheelchair accessible. The rooftop hot pools were great after a long day of hiking, and the staff had room service deliver a tasty treat since it was our anniversary. We had dinner in the restaurant on our anniversary, and again we were given special treatment; the food was great as was the service. They're located on the eastern edge of town, but we actually liked that as it felt a bit more like a refuge after a day of being downtown; and with the bus pass transportation was a non- issue. All in all, we had a great stay and I'd recommend this place to anyone.
Stayed 5 nights in Jun 2025

8/10 Good

Alexandria

Beautiful prop
Stayed 1 night in May 2025

10/10 Excellent

MA GERMELINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view from our room balcony was stunning. Staffs are friendly & helpful. We recommend this hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

MAICA ANGELA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Vineeta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, well maintained, nice friendly front desk staff, great coffee.
Stayed 4 nights in Jun 2025

10/10 Excellent

Aliyah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. We stayed in a double room for 4 nights. Room includes a sink and fridge but no microwave. You can have one added if you ask. There's also no ironing board and heater standard, but hotel staff will provide one if requested.Having said that, the room is very clean and beds are super comfortable. Staff is also very friendly and acomodating. The location is also walkable to downtown. Stayed with our 10 year old who thoroughly enjoyed the hot pool.
Stayed 4 nights in Jun 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Otter Hotel exceeded our expectations! Everything was new, well thought out, with special details like coffee and cream choices each morning, robes, and high-quality soaps for the bathroom.
Stayed 2 nights in Jun 2025