See all properties

Otter Hotel

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite
Lobby sitting area
Rooftop pool
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Tunnel Mountain
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.2 out of 10
Wonderful
(25 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Rooftop pool
Hotel Canoe and Suites
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 1,830 reviews
The price is €184
includes taxes & fees
11 Nov - 12 Nov
Hotel Canoe and Suites

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • Onsite recreation includes a gym and 2 hot tubs
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 826 out of 1046 reviews
Rating 8 - Good. 144 out of 1046 reviews
Rating 6 - Okay. 53 out of 1046 reviews
Rating 4 - Poor. 12 out of 1046 reviews
Rating 2 - Terrible. 11 out of 1046 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yongmin, Fort Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lincoln

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful at check in, providing fresh ground coffee and tea for the room, information to help plan, and bear spray for our hike.
Stayed 1 night in Jul 2025

10/10 Excellent

Todd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Francia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the restaurant food was awesome. Compliments to the chief!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 4 nights in Aug 2025

10/10 Excellent

Tristan

Stayed 4 nights in Aug 2025

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent hotel. The mountain view room was really a partial view but overall enjoyed my stay. Would return again
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! They also have a great restaurant.
Stayed 5 nights in Aug 2025

10/10 Excellent

Anand, BLYTHEVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities, great location just away from the hustle and bustle of downtown but easy access to the main shopping and dining options in Banff. Bus passes for local travel and convenient parking were a definite plus.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Qihua, Palo Alto

Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great boutique Banff hotel

Great little boutique hotel at the top end of Banff avenue. Parking was spacious and convenient. Room was compact but well appointed. Hot pools are great for the kids. Housekeeping was inconsistent with timing but efficient. Hotel was quiet and the AC worked. Free Roam bus tickets were a nice touch. The breakfasts at the neigh outing Canoe (same owners) are excellent.
Stayed 5 nights in Aug 2025

10/10 Excellent

JENNY SHINYOUNG, IRVINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Lijun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very new hotel and I think it opened in September 2024. Thus the hotel is at the end of Banff. The restaurant is very good for breakfast and dinner. The staff members are very friendly and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Pouyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Air conditioner noisy and no ability to adjust flow.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay while in Banff!
Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is A+
Stayed 3 nights in Aug 2025

8/10 Good

Niravkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff and service were great. I just don’t like the wait time for the elevator and no Microwave and refrigerator in room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shrikant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Friendly staff.
Stayed 5 nights in Aug 2025

4/10 Poor

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Would not recommend. The doors to the rooms are really thin and there’s a large gap between the door and the frame so all the noise and light from the hallway comes in. Also given how expensive this hotel is, you would think they would have central AC. The AC unit is built in right next to the bed so it’s very loud and blows directly in your face but if you don’t turn it on the room gets too hot. It’s clean and staff are nice the hot pools and sauna are basically what you’re paying for but not worth it in my opinion. At nearly a $1000 a night breakfast should be included or at least a discount at the restaurant in the hotel. Did not sleep well at all I don’t think this hotel is worth the money.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025