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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Relax in a serene hot tub surrounded by breathtaking mountain views.
Relax in a serene outdoor space with a fire pit, sofa, and chairs, surrounded by breathtaking mountain views.
Enjoy dining at this stylish restaurant with a long table set for meals, flanked by comfortable chairs, and a bar area offering a selection of beverages.
Enjoy breathtaking views of the surrounding mountains from this room's large window.
Cozy seating area with a stone fireplace, wooden bench, and potted plant.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room, 1 King Bed

Relax in a spacious room with a large bed, bench, and ample storage.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Enjoy a comfortable stay in this spacious room with a large bed, television, and dining area.

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Two single beds with white linens and brown headboards, each with a nightstand and telephone.

Hotel Room 2 Queen Beds

8.8 out of 10
Excellent
(12 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Two single beds with wooden headboards and white bedding, a table and chair by the window, and a colorful rug complete this stylish room.

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Relax in this serene bedroom with a large bed against a stylish wall panel, sliding door to an outdoor space with breathtaking mountain views.

Mountain View King Suite

8.6 out of 10
Excellent
(7 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

Two single beds with white linens, each flanked by a headboard with an illuminated panel.

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Relax in a spacious room with a large bed, wooden headboard, and a comfortable nightstand.

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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4.8 out of 5, Exceptional, (1580)
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About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • Onsite recreation includes a gym and 2 hot tubs
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 491 out of 626 reviews
Rating 8 - Good. 88 out of 626 reviews
Rating 6 - Okay. 32 out of 626 reviews
Rating 4 - Poor. 6 out of 626 reviews
Rating 2 - Terrible. 9 out of 626 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, was very nice and loved the rooftop hot tub. Restaurant was super nice and friendly staff. I would def stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very relaxing.
Stayed 1 night in May 2025

10/10 Excellent

Cheuk Man Cherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, we definitely enjoy the stay especially the hot pool. Staff provided great service and hospitality. We loved that the hotel provides high quality waste free drink options with tea and coffee. Shampoo, body wash and lotion also of high quality local brand. Will visit again and recommend family and friends!
Stayed 2 nights in Apr 2025

10/10 Excellent

Garry

Stayed 1 night in Apr 2025

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband said 3x that he likes the Otter better than the Fairmount Banff Springs Hotel! The reason I choose the Otter was because of one woman's review that said the rooftop fires and hot pools made all the difference and she was so right!! The 4 rooftop fires are lit from 7 am to 11 pm; heaven!! The 2 large pools and 4 fires face Cascade mountain; stunning! The entire floor of the outside rooftop deck has heated floors; amazing!! We enjoyed the hot pools and jets ( you have to puch a buttom to trigger the jets), the rooftop fires, the oversized lounge chairs and the breathtaking views. The morning we checked out we enjoyed a rooftop picnic and it was quiet, magical and memorable! The rooms are super contemporary; I could have been in Scandinavia. The lobby fire was super huge and another big plus. Thank you, Alicia from Czech andFront Desk Supervisor Fredy from Columbia were realy lovely giving us early check in and late check out!! Thank you so much!! PS The hand made Canadian Rocky Mountain Soaps in lemon grass were adficting!!
Stayed 1 night in May 2025

10/10 Excellent

Lucia

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Fraser

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but not completely as advertised

Comfortable room, great hot pool facilities, and the coffee/tea system was better than most hotels. Only reason I’m marking down the hotel was due to there not being functioning EV chargers as advertised. Was told I could use the neighbouring sister hotels units, but those were not connected to the network. Not great when part of the selection process is on the basis of perceived charger availability.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Stayed 1 night in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend staying here.
Stayed 2 nights in May 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxury lodge, great amenities, great customer service. I want to give a big shoutout to Mr Troy- from checking us in with great manners and offering us all available services, to helping answer any questions we have. Would definitely recommend the stay! Not to mention walking distance to downtown
Stayed 3 nights in May 2025

10/10 Excellent

David, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Otter hotel is very nice and modern. The amenities were amazing; the staff are very friendly. I will be planning another stay at the Otter in the future.
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

Nian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
provide free transit ticket nice tea and coffee in room
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Karylle Kaye

Stayed 1 night in May 2025

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our getaway to Banff, my husband and I stayed at Otter Hotel, and we were thoroughly impressed. The décor was exquisite, tastefully designed, and cohesive throughout the property. The staff were warm, welcoming, and always helpful, making our stay even more enjoyable. Our room was spacious, impeccably clean, and offered breathtaking mountain views. One of the highlights of our stay was the outdoor sauna and heated pools, both facing the mountains, an incredible way to relax and take in the scenery. We also appreciated the thoughtful extras, complimentary local transit passes and a $25 restaurant credit, which added excellent value to our experience. Highly recommended for anyone visiting Banff, and yes, we will definitely be back!
Stayed 4 nights in Apr 2025

8/10 Good

Jing

Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for relaxing with your family
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jenifer

Stayed 1 night in Apr 2025

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good personeel
Stayed 2 nights in May 2025

10/10 Excellent

Clarisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Nice ambiance…
Stayed 2 nights in May 2025

10/10 Excellent

Dibyendu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

chris

Stayed 2 nights in Apr 2025

10/10 Excellent

shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nicely renovated property. Lovely patio with hot tubs. Amazing dining options.
Stayed 3 nights in Apr 2025