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Best Western Sukhumvit 20

4.0 star property

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Photo gallery for Best Western Sukhumvit 20

Exterior
Suite, 1 King Bed, Non Smoking, Bathtub
Business centre
Property amenity
Front of property – evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
17 Sukhumvit Soi 20, Klong Toey, Bangkok, Bangkok, 10110
  • Place, EmSphere Shopping Center
    ‪9 min walk‬
  • Place, Benjakitti Park
    ‪9 min walk‬
  • Place, Terminal 21 Shopping Mall
    ‪10 min walk‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(23 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Bathtub

Suite, 1 King Bed, Non Smoking, Bathtub

Suite, 1 King Bed, Non Smoking, Bathtub

  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Suite

1 bedroom, minibar, in-room safe, blackout curtains

King Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, blackout curtains

Superior Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior King Room

1 bedroom, minibar, in-room safe, blackout curtains

Superior King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free Wi-Fi

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About this property

Best Western Sukhumvit 20

Along with a business center, this smoke-free hotel has conference space and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Sukhumvit 20 offers 78 accommodations with DVD players and minibars. LCD televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Best Western Sukhumvit 20. During your stay, you're just a quick walk from Terminal 21 Shopping Mall. Enjoy features like free WiFi in public areas, plus a business center and dry cleaning service.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 9 minutes by foot from Terminal 21 Shopping Mall and a 3-minute drive from CentralWorld
  • Airport shuttle service available for a fee
WiFi is free in public spaces. There's an onsite business center. An airport shuttle (available 24 hours) is available for a fee. Best Western Sukhumvit 20 also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 4-star Bangkok hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Accessibility

  • Lift
  • Smooth flooring in room

More

  • 1 building
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Sukhumvit 20

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1200.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 1500 per vehicle (maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

BEST WESTERN 20 Sukhumvit

BEST WESTERN PLUS 20 Sukhumvit

BEST WESTERN PLUS Sukhumvit

BEST WESTERN PLUS Sukhumvit 20

BEST WESTERN Sukhumvit 20

Best Western Plus 20 Sukhumvit Hotel

Best Western Plus 20

Best Western Plus Sukhumvit Hotel

Best Western Plus At 20 Sukhumvit

Best Western Plus 20 Hotel

Best Western Plus @ 20 Sukhumvit Hotel Bangkok

Best Western Sukhumvit 20 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 230 out of 691 reviews
Rating 8 - Good. 289 out of 691 reviews
Rating 6 - Okay. 116 out of 691 reviews
Rating 4 - Poor. 36 out of 691 reviews
Rating 2 - Terrible. 20 out of 691 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great as usual 4th time now
Stayed 9 nights in Feb 2026

10/10 Excellent

Raul

Stayed 6 nights in Dec 2025

10/10 Excellent

Sabin

Liked: Cleanliness, amenities, property conditions & facilities
Good costumer’s service 😊😊
Stayed 1 night in Jan 2026

10/10 Excellent

Kazutoshi

Liked: Cleanliness, property conditions & facilities
Clean room. Efficient operation
Stayed 2 nights in Jan 2026

6/10 Okay

Dennis

Liked: Staff & service
This is not up to Best Western's standards at all. My friend also stayed there and he said he would never stay there again. My room wasn't vacuumed the entire time I was there and the bathroom floor wasn't swept or mopped. The shower drained very slowly and shower door didn't stay close. It only had two English speaking channels on TV. Thai people aren't staying in the hotel usually and yet most channels are in the Thai language. Thermastat didn't work so it was either freezing or hot.
Stayed 13 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were nice and big, no outside noise. Staff friendly and helpful.
Stayed 13 nights in Nov 2025

10/10 Excellent

mehmet

Stayed 5 nights in Aug 2025

2/10 Terrible

Aneeka

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Terrible never again
Stayed 3 nights in Nov 2025

8/10 Good

TONY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room and service is good, a little far from BTS and deep in SoI. Also, 4-star hotels should have toothbrush, razors, slippers, cotton buds, etc..
Stayed 5 nights in Nov 2025

10/10 Excellent

Kelvin

Affordable stay
Stayed 4 nights in Nov 2025

6/10 Okay

Karen

Travelled with partner
Disliked: Amenities
Ok for the price. It’s a basic hotel. No breakfast. The room was clean and comfortable. Noticed roach traps under the sink but didn’t see any roaches. It’s right off the Main Street so is a little more quiet.
Stayed 4 nights in Nov 2025

10/10 Excellent

Lupe

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great staff. Seamless. Got my deposit back no problem
Stayed 3 nights in Nov 2025

10/10 Excellent

Bobby

Stayed 2 nights in Nov 2025

10/10 Excellent

Durand, FPO

Liked: Amenities
Quick and easy. Staff was very nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Liam

Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and location. Was perfect for thailand trip. Walkable and easy to use grab.
Stayed 14 nights in Aug 2025

10/10 Excellent

Bradley N

Stayed 1 night in Aug 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Aug 2025

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 6 nights in Jul 2025

10/10 Excellent

Murchelle

This hotel is located on a popular hotel Soi. ( a Courtyard, Novotel and others). Two wonderful spas are just across the street ( no more than 3 minutes walk) It is around a 10 min walk to BTS, but in BKK , that’s what you do, you walk. I would not let that deter you. The staff was nice and attentive, Pop was especially helpful and kind.
Stayed 3 nights in Jul 2025

6/10 Okay

Bob

Liked: Cleanliness
Disliked: Amenities
Not a single electrical plug at the headboard of the bed on either side of the bed!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Chuck

Liked: Cleanliness, amenities, property conditions & facilities
EXCELLENT STAFF.
Stayed 4 nights in May 2025

8/10 Good

Ming hao

Stayed 2 nights in Mar 2025

8/10 Good

Ming hao

Liked: Cleanliness, staff & service, property conditions & facilities
The staff there is very friendly
Stayed 4 nights in May 2025

10/10 Excellent

Nicholas

Stayed 1 night in May 2025