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Novotel Bangkok Sukhumvit 20

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Photo gallery for Novotel Bangkok Sukhumvit 20

3 bars/lounges, rooftop bar
Minibar, in-room safe, desk, laptop workspace
3 bars/lounges, rooftop bar
Lobby
Treatment room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province), 10110
  • Place, EmSphere Shopping Center
    ‪2 min walk‬
  • Place, EmQuartier
    ‪9 min walk‬
  • Place, Terminal 21 Shopping Mall
    ‪12 min walk‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds (High Floor)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Family Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(38 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Novotel Bangkok Sukhumvit 20

2 restaurants, an outdoor pool, and 3 bars/lounges are available at this hotel. Free WiFi in public areas, free valet parking, and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Novotel Bangkok Sukhumvit 20. During your stay, you're just a quick walk from EmSphere Shopping Center. You'll find features like free WiFi in public areas, free valet parking, and a free area shuttle.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine at Food Exchange, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Terminal 21 Shopping Mall and EmQuartier
  • Free local-area shuttle service
Novotel Bangkok Sukhumvit 20 offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 6889 square feet (640 square meters) and includes conference space. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Novotel Bangkok Sukhumvit 20. A free area shuttle within 800 meters is available. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Bangkok hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Food Exchange - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Gourmet Bar - This bar specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Sky on 20 - This rooftop bar serves dinner only. Happy hour is offered. Open daily.
Pool Bar - This bar specializes in international cuisine and is located by the pool. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 800 metres
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar
  • Pool Bar
  • Sky on 20

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Outdoor pool

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 6,889 square feet of conference space

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 25 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1530.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Bangkok Sukhumvit 20 offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel

Novotel 20 Opening June 2016 Hotel

Novotel Bangkok Sukhumvit 20 Opening June 2016

Novotel 20 Opening June 2016

Novotel Bangkok Sukhumvit 20 Hotel

Novotel 20 Hotel

Novotel 20

Novotel Bangkok Sukhumvit 20 (Opening June 2016)

Novotel Bangkok Sukhumvit 20 Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1001 reviews
Rating 8 - Good. 267 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kyisoe

Stayed 2 nights in Feb 2026

10/10 Excellent

Tess

Stayed 6 nights in Feb 2026

10/10 Excellent

Terrence

Stayed 4 nights in Feb 2026

8/10 Good

shai

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall, very good
Stayed 3 nights in Feb 2026

10/10 Excellent

Luke

Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean everyday, amenities are very convenient and comfortable for long way traveler as me
Stayed 6 nights in Jan 2026

10/10 Excellent

Harold

Stayed 7 nights in Jan 2026

10/10 Excellent

Harold

Liked: Cleanliness, amenities, property conditions & facilities
Stay there every year and I love it. Staff is great, th pool and th sky bar are fantastic
Stayed 6 nights in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

6/10 Okay

Sook Hui

Business traveller
Liked: Staff & service
The water pressure from tap was very weak ! No good ! Hair dryer was not working! I give 3 stars rating.
Stayed 2 nights in Jan 2026

8/10 Good

Thomas, Laguna Niguel

Stayed 3 nights in Jan 2026

10/10 Excellent

Alexandra

Stayed 3 nights in Jan 2026

10/10 Excellent

David, Katy

Stayed 3 nights in Jan 2026

10/10 Excellent

rafi

Liked: Cleanliness, amenities, property conditions & facilities
Everyone & everything was excellent !! Loved it I would stay there again !!! 😊😊😊
Stayed 8 nights in Jan 2026

4/10 Poor

claire

Stayed 4 nights in Jan 2026

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was perfect- spacious, clean and comfortable. The staff was very helpful when booking attractions or experiences for us, everyone was very nice and warm. We spent Christmas there and the lobby was decorated with a Christmas tree among other little details. Breakfast was delicious. The sky bar has a gorgeous view with great cocktails. It felt like we were at a 5 star hotel. We would 100% stay here again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Natalie J

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, welcoming staff, delicious breakfast, pool with an view and incredible sky bar.
Stayed 2 nights in Jan 2026

10/10 Excellent

Taran

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice, comfortable room. Friendly staff and helpful early access to amenities like pool and showers before room was ready
Stayed 3 nights in Dec 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and nice rooms
Stayed 3 nights in Dec 2025

8/10 Good

Emma

Stayed 1 night in Jan 2026

10/10 Excellent

Kyisoe

Stayed 2 nights in Sep 2025

10/10 Excellent

Kiyomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is awesome!
Stayed 10 nights in Dec 2025

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were great and helpful, amenities were good. Only complaint which I have is the shower over the bath was awkward and difficult to climb in and out of
Stayed 4 nights in Dec 2025

6/10 Okay

victor

Business traveller
Liked: Cleanliness, amenities
Room condition and view were all good and housekeeping was excellent. Just as in my prior stays at this location I find the staff frustrating because of their resistance to engage using Thai language. It seems staff is not trained to understand that many foreigners who are multilingual want to speak in Thai language regardless of their level of proficiency because it's part of the experience but staff insists on practicing their English at the expense of guests like myself. If the staff was truly considerate and wanted guests to be happy they would sense and understand that when a particular guest wants to use Thai language they should respond accordingly and doing otherwise is both rude and inconsiderate and yes we talk about it among ourselves as international travelers as an issue in Thailand that is less common in other countries where hotel staff are very happy when a guest tries to use and learn the local language. Your hotel would benefit by improving in this area.
Stayed 11 nights in Dec 2025