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Novotel Bangkok Sukhumvit 20

4.5 star property

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Photo gallery for Novotel Bangkok Sukhumvit 20

3 bars/lounges, rooftop bar
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
2 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
19/9 Sukhumvit 20 Klong Toey 10110, Bangkok, Bangkok (province), 10110
  • Place, EmSphere Shopping Center
    ‪2 min walk‬
  • Place, EmQuartier
    ‪5 min walk‬
  • Place, Terminal 21 Shopping Mall
    ‪10 min walk‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds (High Floor)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed (High Floor)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Family Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(38 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About this property

Novotel Bangkok Sukhumvit 20

2 restaurants, an outdoor pool, and 3 bars/lounges are available at this hotel. Free WiFi in public areas, free valet parking, and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Bangkok Sukhumvit 20 offers 244 air-conditioned accommodations with minibars and laptop-compatible safes. 42-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Novotel Bangkok Sukhumvit 20. During your stay, you're just a quick walk from EmSphere Shopping Center. You'll find features like free WiFi in public areas, free valet parking, and a free area shuttle.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine at Food Exchange, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Terminal 21 Shopping Mall and EmQuartier
  • Free local-area shuttle service
Novotel Bangkok Sukhumvit 20 offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 6889 square feet (640 square meters) and includes conference space. A rooftop terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Novotel Bangkok Sukhumvit 20. A free area shuttle within 800 meters is available. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Bangkok hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Food Exchange - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Gourmet Bar - This bar specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Sky on 20 - This rooftop bar serves dinner only. Happy hour is offered. Open daily.
Pool Bar - This bar specializes in international cuisine and is located by the pool. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 800 metres
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar
  • Pool Bar
  • Sky on 20

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Outdoor pool

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 6,889 square feet of conference space

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 25 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1530.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1530.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Bangkok Sukhumvit 20 offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Bangkok Sukhumvit 20 Opening June 2016 Hotel
Novotel 20 Opening June 2016 Hotel
Novotel Bangkok Sukhumvit 20 Opening June 2016
Novotel 20 Opening June 2016
Novotel Bangkok Sukhumvit 20 Hotel
Novotel 20 Hotel
Novotel 20
Novotel Bangkok Sukhumvit 20 (Opening June 2016)

Novotel Bangkok Sukhumvit 20 Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Emma

Stayed 1 night in Jan 2026

10/10 Excellent

Kyisoe

Stayed 2 nights in Sep 2025

10/10 Excellent

Kiyomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is awesome!
Stayed 10 nights in Dec 2025

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were great and helpful, amenities were good. Only complaint which I have is the shower over the bath was awkward and difficult to climb in and out of
Stayed 4 nights in Dec 2025

6/10 Okay

victor

Business traveller
Liked: Cleanliness, amenities
Room condition and view were all good and housekeeping was excellent. Just as in my prior stays at this location I find the staff frustrating because of their resistance to engage using Thai language. It seems staff is not trained to understand that many foreigners who are multilingual want to speak in Thai language regardless of their level of proficiency because it's part of the experience but staff insists on practicing their English at the expense of guests like myself. If the staff was truly considerate and wanted guests to be happy they would sense and understand that when a particular guest wants to use Thai language they should respond accordingly and doing otherwise is both rude and inconsiderate and yes we talk about it among ourselves as international travelers as an issue in Thailand that is less common in other countries where hotel staff are very happy when a guest tries to use and learn the local language. Your hotel would benefit by improving in this area.
Stayed 11 nights in Dec 2025

10/10 Excellent

Julian Malviya

Stayed 4 nights in Dec 2025

10/10 Excellent

Joo San

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was great. Room is clean and they even took the effort to do deco for birthday. Rooftop bar is nice too. Many options for breakfast buffet.
Stayed 3 nights in Nov 2025

10/10 Excellent

DOMINIQUE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant surprise in the heart of Bangkok
Stayed 2 nights in Nov 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service
Staff were excellent at lost n found, but things could be better
Stayed 1 night in Nov 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities
Room was comfortable, clean and the bed was very clean and comfortable
Stayed 4 nights in Nov 2025

8/10 Good

Nemir, Richmond Hill

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility with good location
Stayed 2 nights in Nov 2025

10/10 Excellent

Khwima

Stayed 4 nights in Nov 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Great room product, staff very helpful and accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities
Upgraded to a superior room. Room was large and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are fantastic, we got a free upgrade to a suite and in terms of value for money got to be the best I’ve ever had lovely polite, friendly and efficient staff I cannot speak too highly of this HOTEL I will always stay here in future when I am in Bangkok
Stayed 2 nights in Nov 2025

10/10 Excellent

Bun Naniel

Stayed 2 nights in Oct 2025

8/10 Good

Ayan

Liked: Cleanliness, amenities, property conditions & facilities
Room and overall hotel ambience was decent.
Stayed 2 nights in Oct 2025

8/10 Good

Chifundo

Stayed 5 nights in Oct 2025

10/10 Excellent

MAHER, Gorham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing service
Stayed 3 nights in Oct 2025

10/10 Excellent

CHATURIKA T, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great enjoyable stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Sheena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the hotel atmosphere was excellent
Stayed 3 nights in Oct 2025

8/10 Good

Nemir, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Sep 2025

8/10 Good

Jane Hong Bin Shadwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good fittings
Stayed 3 nights in Sep 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Sep 2025