4/10 Poor
Vivian De Los Reyes, Goodyear
15 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved a room for three people. First, our driver from the airport had a hard time finding the place. The one I received from Expedia is not the exact address. The driver had to call several people and consulted several maps of the area to find the hotel. The area surrounding the hotel was very ran down and dirty. One of us tried to use the bathroom as soon as we got into the room. There was a live rat in the bathroom. I had to go 4 flights of stairs to summon the receptionist who immediately came to the room with me and grabbed the rat, then tossed it out of the open screened bathroom window. The bathroom did not have a shower curtain, so the entire area gets wet each time the shower was used. We were on the verge of moving in to another hotel. But because we were up early and had issues with our flight having trouble, and very tired, we decided to just stay. There is a closet with wire clothes hanger that cannot be used because they were all bent out of shape. The a/c temperature cannot be adjusted; only one setting. The same goes for the TV, only one channel available. Suggestions: English is a universal language; please hire employees who can speak and understand some English. Provide shower curtain, and hand towels in addition to regular towels.
Vivian De Los Reyes
Stayed 4 nights in Oct 2025