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Apartment Tourist Complex & SPA Astera Bansko

4.0 star property

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Photo gallery for Apartment Tourist Complex & SPA Astera Bansko

Indoor pool, outdoor pool, open 10 AM to 8 PM, pool loungers
Interior
Exterior
Couples treatment room(s), sauna, hot tub, steam room
Billiards

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
8 Strazhite Str., area of Gramadeto, Bansko, 2770
  • Place, Bansko Ski Resort
    ‪3 min walk‬
  • Place, Bansko Gondola Lift
    ‪8 min walk‬
  • Place, Vihren
    ‪10 min walk‬

Room options

View all photos for Standard Double or Twin Room (free use of Aqua Park)

Minibar, in-room safe, desk, blackout curtains

Standard Double or Twin Room (free use of Aqua Park)

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon

View all photos for Double Room Single Use (free use of Aqua Park)

Minibar, in-room safe, desk, blackout curtains

Double Room Single Use (free use of Aqua Park)

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds and 1 Single Futon

View all photos for Deluxe Room, Mountain View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, Mountain View

  • Ocean view
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Apartment - Annex Building

Minibar, in-room safe, desk, blackout curtains

Two Bedroom Apartment - Annex Building

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Apartment - Annex Building

Minibar, in-room safe, desk, blackout curtains

Three Bedroom Apartment - Annex Building

  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for One Bedroom Apartment - Annex Building

Minibar, in-room safe, desk, blackout curtains

One Bedroom Apartment - Annex Building

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Mountain View (Single Use)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, Mountain View (Single Use)

  • Mountain view
  • Sleeps 1
  • 2 Single Beds and 1 Single Futon

Similar properties

Exterior
Four Points by Sheraton Bansko
Bansko
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.0 out of 5, Very good, 50 reviews
The price is €101
includes taxes & fees
14 Jun - 15 Jun
Four Points by Sheraton Bansko

About this property

Apartment Tourist Complex & SPA Astera Bansko

Ski into Apartment Tourist Complex & SPA Astera Bansko, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Apartment Tourist Complex & SPA Astera Bansko offers 120 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Cable television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, ski-in/ski-out access, and a sauna.

Children under 3 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Children under 3 years old are not allowed in the spa without adult supervision.
During your stay at Apartment Tourist Complex & SPA Astera Bansko, you're just a quick walk from Bansko Ski Resort. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at MUSSELS FARM, a seafood restaurant with garden views
  • Splash around at the free water park with a lazy river or swim in the indoor and outdoor pools
  • Indulge with body treatments, reflexology, or facials at the spa
  • Services include babysitting, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 10-minute walk of Bansko Ski Resort and Bansko Gondola Lift
  • Train station pick-up and ski shuttle service available for a fee
After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. Apartment Tourist Complex & SPA Astera Bansko helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. This ski hotel also offers a children's pool, a sauna, and a fitness center. Free self parking is available.

This 4-star Bansko hotel is smoke free.

MUSSELS FARM - Overlooking the garden, this seafood restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Train station pick-up shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • MUSSELS FARM

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Lazy river
  • Library
  • Outdoor pool
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Bowling alley
  • Children's pool
  • Free water park access
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • Built in 2014
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: EUR 90
  • New Year's Eve (December 31) Gala Dinner per child: EUR 50 (from 2 to 11 years old)
  • A tax is imposed by the city: EUR 1.02 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Apartment Tourist Complex & SPA Astera Bansko offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Astera Bansko
Astera Bansko Hotel
Astera Hotel Bansko
Bansko Astera
Bansko Astera Hotel
Bansko Hotel Astera
Hotel Astera
Hotel Astera Bansko
Apartment Tourist Complex Astera Bansko Hotel
Apartment Tourist Complex Astera Hotel
Apartment Tourist Complex Astera Bansko
Apartment Tourist Complex Astera
Astera Bansko Hotel Spa
Apartment Tourist Complex SPA Astera Bansko
Tourist Complex Astera
Apartment Tourist Complex SPA Astera Bansko
Apartment Tourist Complex & SPA Astera Bansko Hotel
Apartment Tourist Complex & SPA Astera Bansko Bansko
Apartment Tourist Complex & SPA Astera Bansko Hotel Bansko

Apartment Tourist Complex & SPA Astera Bansko Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 64 reviews
Rating 8 - Good. 22 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 2 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Evangelos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Πολύ καλή σχέση τιμής

Η κυρία Έλενα στη ρεσεψιόν με άπταιστα ελληνικά έτοιμη να λύσει κάθε πρόβλημα και να βοηθήσει τους πελάτες . Το ξενοδοχείο το ξενοδοχείο είναι πολύ καλό, καθαρό ,και το βαρύ πυροβολικό του είναι ο χορός του spa με τις πολλές πισίνας.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

good stay !
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities are fantastic and also the location. Beautiful hotel
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Εξαιρετική διαμονή.

Πρόκειται για ένα πολύ όμορφο ξενοδοχείο, με εξυπηρετικό προσωπικό. Το δωμάτιο ήταν άνετο και καθαρό. Εξαιρετικός ο χώρος του SPA CENTER και οι θεραπείες μασάζ. Το πρωινό ήταν πολύ καλό.
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is generally fine. Position less. The terrible thing I encountered was the reception manager's service, which at our request of another key to the door, he shouted at us that we had to pay for it. he said that we had already received two keys, when we received only one. It was embarrassing, unpleasant and unworthy.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location , very good spa complex. Nice breakfast and dinner. 5 min a walk from gondola and turist center
Stayed 5 nights in Jan 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive: Good pool & spa facilities. Friendly staff. Negative: the room was noisy. The food at breakfast & dinner was awful.
Stayed 4 nights in Dec 2018
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue perfecta. Muy cómodo y límpio.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Kim

Liked: Staff & service, room comfort

Good hotel, great location

The reception team are very helpful and always greeted you as you come out of the lift's. Our room was great on the 5th floor with 2 balconies. The cleaning was not great by the maids but all in all a fab room and good hotel.
Stayed 9 nights in Aug 2018
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfortable hotel

Great location, staff and amenities. Will deffo be returning in the future. The only thing I wasn't too keen on was the buffet style breakfast and dinner. There are many places to eat close by at good prices though.
Stayed 5 nights in Mar 2018
Verified

10/10 Excellent

CHRYSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were space the spa center was great near the ski center
Verified

8/10 Good

Teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great aquapark

The aquapark is big, the pools are warm enough, but a few buttons for waterfalls are not working, still great. The staff was very kind. They offered an apartment for us, but we prefer two rooms, because the apartments are in the next building and it is not so convenient to go to the pools from there. We need to change one of our rooms for the second night, not a big deal, but still little unpleasant. Overall, very nice stay.
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

MONIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Me and my mum really loved this hotel, the staff and its facilities. As it was a low season, we seem to have the whole place to ourselves. The heated swimming pool outside made of rock where we stayed for hours, the spa with its saunas and the big two bedroom apartment we shared with my friend. Everything was very clean and luxurious. The staff was very friendly and welcoming. We had a late night flight so they allowed us to check out later than usual. We were on our vegan challenge but still found plenty of good food from the buffet as well as the menu. Overall had a very positive experience and even a tan. Already planning a new trip there. We rented a car and it was about two hours drive from Sofia but the journey was enjoyable due to great landscape. We also did a day trip to Greece that is an hour away.
Stayed 3 nights in Sep 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous holiday!

Our second trip to the Astera. It was just as perfect as our first trip first trip 2 years ago. I wouldn't stay anywhere else in Bansko! It's a short walk to the gondola and in the nicest part of the town close to the edge of the Pirin Forest where there are some great walks. The hotel is great value for money and we love it! Just a fabulous holiday all round. Looking forward to next year already!
Verified

8/10 Good

Niky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , very handy for gondola
Verified

6/10 Okay

Alex

Disliked: Cleanliness, room comfort

Well situated but rooms disappointed

My general impression is that this hotel is closer to a three star in terms of experience but achieved a four star ranking based on range of facilities. We stayed for 4 nights. The hotel is well-situated in town for access to the lifts. There are numerous facilities including outdoor pool (slightly dirty) and sauna and indoor pool. The staff were mostly helpful. Our room seemed dusty, beds were two singles pushed and made together not a double as advertised. Beds were not comfortable and heating / air con seemed to increase dust. Some of the furnishings were repaired by being stapled together. Literally. Bathrooms however were good. Breakfasts were good, dinners were ok.
Verified

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities

Couple Ski break

It was great for skiing, the food however was generally cold and not that of a 4 star
Verified

10/10 Excellent

Vasilis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Απλά τέλειο!

Πολύ καλή διαμονή ..Και εξαιρετικό σπα !
Verified

8/10 Good

omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ממש טוב אבל ....

בגדול, המלון יפה ומוצלח כפי שנראה באתר. אבל , יש בעיה קטנה של רעש, בחלק מהחדרים שומעים רעש בלילה ממסיבות באזור....
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

excellent spa, but no more!

Room in the main building, 1 bedroom apartments. Rested 2 adults and 2 children. In the living room a horrible sofa - bed for 2 people. Back aching every morning. The room does not have the battery. Dry clothes and ski boots after skiing anywhere. Rooms overlook the smoking area for staff. From morning until late at night listening to loud noises that interfere rest. Not working phone in the room! To order food in the room had to go down to the reception! From the good: - An excellent spa center. Kids really like. Because of him we choose this hotel not for the first time. - Quite decent food for breakfast and dinner. - To the ski lift 10 minutes at a slow pace.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
We were staying in a old building. The maintenance of the room was very bad. The shower was broken. one of the wall was with a leak. We ask that some one will come to check the problem and no one came......
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel. Very close to gondola station.

Very good location. Staff was brilliant. Nice breakfast. Excellent facilities. Would definitely come back again.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor brackfest
Verified

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa

Fantastik spa
Verified

4/10 Poor

Wee Pin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ski Trip

The positive part of this hotel is (1) its location, near to all shops and restaurant. The negative part of this hotel are (1) Some of the hotel staff at reception desk is very unfriendly and unhelpful. She is giving guests the look of unwilling to help when I approached her to ask the location of a restaurant and money changer; (2) there are two buildings, the one given to us is a 14 years old building, so room is old and desperately needed to renovate it to bring up to a 4 star hotel standard (it was stated as a 4 star hotel); (3) Beds are too soft, easily caused back pain if you sleep on them too many nights; (4)Breakfast and dinner provided in the restaurant are horrible. I ate some on my first night, too salty and meat are too tough. At the end, I only eat salad and fruits for the rest of my stay. Variety is ok but quality of the food is not up to a 4 star hotel standard. (5) Before I left for holiday, I was given information by the hotel staff that Euro is acceptable in hotel. However, when I checked out and needed to settle some bill, the receptionist told me only Bulgaria Leva is acceptable. At the last minute, I need to rush back to money changer in the town to exchange some Leva. It is not acceptable that a 4 star hotel provides incorrect information to guests.