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Grand Royale Apartment Complex & Spa

3.5 star property

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Photo gallery for Grand Royale Apartment Complex & Spa

A large indoor swimming pool with a circular design, surrounded by lounge areas with chairs.
A hotel entrance with a large arched doorway, stone flooring, and bicycles parked outside.
A bathroom with a tiled mosaic design, a sink, a mirror, and a towel rack.
Breakfast, lunch and dinner served
A room with two arched windows, a stone wall, and two wooden chairs.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
3 Todorini Ochi Str, Bansko, 2770
  • Place, Bansko Ski Resort
    ‪7 min walk‬
  • Place, Bansko Gondola Lift
    ‪13 min walk‬
  • Place, Vihren
    ‪15 min walk‬

Room options

View all photos for Apartment, 2 Bedrooms, Non Smoking

A bedroom with a bed, a desk lamp, a television, and a wardrobe.

Apartment, 2 Bedrooms, Non Smoking

  • Mountain view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Non Smoking

A modern hotel room with a large bed, bedside lamps, a nightstand, and a potted plant.

Apartment, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Studio

A bedroom with a double bed, bedside tables, a wardrobe, a mirror, and a chandelier.

Standard Studio

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Apartment one bedroom

Minibar, soundproofing, free cots/infant beds, free WiFi

Apartment one bedroom

  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

View all photos for Apartment two bedrooms

Minibar, soundproofing, free cots/infant beds, free WiFi

Apartment two bedrooms

  • 80 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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includes taxes & fees
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About this property

Grand Royale Apartment Complex & Spa

Jump on the free ski shuttle for a day on the slopes before returning to Grand Royale Apartment Complex & Spa for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include an indoor pool and a full-service spa.
Grand Royale Apartment Complex & Spa offers 74 accommodations with minibars and bathrobes. Rooms open to balconies. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, slippers, and hair dryers.

This Bansko hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Our customers tell us they enjoy the room service at Grand Royale Apartment Complex & Spa. During your stay, you'll be within walking distance of Vihren. Enjoy features like free WiFi in public areas, free self parking, and a free ski shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Grand Royale
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to hot stone massages, body wraps, or facials at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 15-minute walk of Vihren and Bansko Gondola Lift
  • Free ski shuttle service
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. This ski hotel also offers ski storage, an indoor pool, and a children's pool. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Bansko hotel is smoke free.

Grand Royale - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Lobby bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free ski shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Grand Royale
  • Lobby bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Children's pool
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance

More

  • 1 building
  • 5 floors
  • Built in 2011
  • Fireplace in lobby
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Dryer
  • Heating
  • Living room
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: EUR 10.22
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.77 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: EUR 10.22 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Grand Royale Apartment Complex & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Grand Royale Apartment Complex
Grand Royale Apartment Complex Bansko
Grand Royale Complex
Grand Royale Complex Bansko
Grand Royale Apartment Complex Hotel Bansko
Grand Royale Apartment Complex Hotel
Grand Royale Apartment Complex Spa
Royale Apartment Complex
Royale Complex & Spa Bansko
Grand Royale Apartment Complex & Spa Hotel
Grand Royale Apartment Complex & Spa Bansko
Grand Royale Apartment Complex & Spa Hotel Bansko

Grand Royale Apartment Complex & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 41 reviews
Rating 8 - Good. 12 out of 41 reviews
Rating 6 - Okay. 3 out of 41 reviews
Rating 4 - Poor. 3 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Philip

Helpful staff,
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay in Bansko. The room is big, spacious, bright. Swimming pool it's good, everywhere is clean 👍 Breakfast is very good ! We will be back 🙂
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Radka

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with swimming pool, close to ski lift area
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked this hotel for 5 nights during christmas period. Breakfast was amazing, service from staff was great, the hotel has a lot of options to keep kids busy if you have any children, spa was one of the best facilities on site. Our one bed apartment was spacious, comfortable, clean washroom. Only problem was that the walls were thin and we could hear quite a bit of noise from other rooms which kept us awake till late most nights.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Vesna

Everything was great. Would def go there again!
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and very clean.
Verified

8/10 Good

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was that the internet was close to non-existent no matter what area of the property we tried. That was part of the reason we did not stay another night. The spa area was nice with very few guests around. Not walking distance to the city center, but taxes are readily available.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Blagoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and quiet . Location is okay and staff is very helpful and friendly! The one bedroom apartment is super spacious and in a nice layout. It’s perfect for a family stay with kids . Few things that can be improved are that the ventilation and air flow in the lobby, rooms and common areas very low and definitely needs more air . Also breakfast should be more diverse and not same options every day. But overall the hotel is Very Good . Will probably come back next time we visit Bansko.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Yiana

Liked: Cleanliness, staff & service, property conditions & facilities
It was a brilliant place for our anniversary trip, the staff were friendly, the apartment was clean and the breakfast in morning was lovely. (Scramble eggs were heavenly). My only note would be that the apartment wasn’t really soundproof as we could hear our neighbours both above and next to us walking around and talking quite loudly. We’re heavy sleepers so it’s wasn’t a problem for us, but it’s not quite ‘soundproof’ as the listing says. That’s the only fault in the whole experience. Besides that it was great!
Stayed 7 nights in Feb 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

We had a very pleasant and comfortable stay. Our 2- bedroom apartment was clean and spacious, the kitchen had sufficient amount of utensils and plates. We brought our own coffee machine, if we had not, there would not be a way for us to make our own coffee (we prefer it first thing in the morning, before dressing to go for breakfast to the restaurant). We appreciated that there was a kitchen towel and a feet towel (something that is missing in many other Bulgarian rental units), as well as bath robes and slippers for everyone. The beds were a bit hard for us but there was a variety of pillows which was good. Excellent wifi signal and a wide variety of TV programs. All in all, great apartment. We had breakfast included, some of the other guests of the hotel had also dinner included. We preferred to not include the dinner but ended up eating in the restaurant's hotel all 3 evenings and it seemed to us that we would have had a greater variety of food to choose from if we had the dinner included. At least we could see that there was a big variety of deserts in the all-you-can-eat dinner option compared to our 3 possible desserts to order. The service at the restaurant could have been better. In 2 of our 3 meals my meal arrived with a great delay -after the rest of the family had finished theirs.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable

The hotel was value for money. We stayed in Bansko for a whole week for our ski holidays. However, at the beginning of our holiday we stayed in a different hotel. We stayed at Grand Royale only for 4 days at the end of the trip. The breakfast was really nice and full of different things to suit all tastes. The room was spacious and very clean. The staff at the hotel was very friendly and helpful at all times. Although the gondola is not very far from the hotel, the hotel has a free shuttle bus to take guests to the gondola. The hotel is not only beautiful but it has all kind of things like playground areas and spa.
Stayed 3 nights in Feb 2022
Verified

10/10 Excellent

Ionut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! 😊😊
Stayed 5 nights in Jan 2022
Verified

10/10 Excellent

Kadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enfes kış tatilimiz.

Eşim ile kış tatili yapmak için haftasonumuzu bu otelde geçirmek istedik. Odanın kullanım alanının büyüklüğü rahatlığı konforu bizi çok memnun etti. Eşimin doğum gününü kutlamak için süprizime destek veren otel personelinden ayrıca çok memnun kaldım. Kutlama sonrası bize armağan edilen ev yapımı şarap ise muhteşemdi. Herşey için çok teşekkür ederiz. Herkese de tavsiyemdir.
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed before so know the property quite well. I like location 15min walk to town centre. Sauna, steamroom & Swimming pool are excellent. Everywhere is spotlessly clean. Staff are friendly & provide excellent service. Shuttle bus to & from Gondola, clean, reliable & punctual. Asked for extra blanket for my room one evening & received within 10mins.
Stayed 7 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The hotel offers you all the facilities in good price.However, the breakfast and cleanliness are areas that need improvement.
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worm property and staff. Good spa and food. I recomend.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious apartment and lovely hotel. Easily walkable to main street and gondola. We were there for New Year’s Eve and the staff organised a great evening with entertainment and fireworks - excellent night. Staff worked really hard- thank you!
Stayed 7 nights in Dec 2019
Verified

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bansko best value spa retreat! Beats Kempinski

An amazing hotel with a magical spa retreat. Loved the room and the views. Best massages i’ve had for a long time! Room services food was okay but the staff are so friendly which made up for it! Free shuttles to the gondola also helped getting out early and saved us the walk. Definitely would stay again if i get back to bansko!
Stayed 7 nights in Feb 2019
Verified

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nos gustó muchisimo. Volveriamos sin duda.

La relación calidad-precio inmejorable. La cocina del apartamento no la utilizamos porque reservamos media-pensión. El desayuno y la cena estaba bastante bien y con variedad. La sauna, baño de vapor y piscina completamente gratuito. También había gimnasio aunque no lo usamos. Nos gustó también que aunque está cerca del centro, está algo apartado por lo que es muy tranquilo. El personal tanto del comedor como en la recepción encantadores.
Stayed 5 nights in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location. Great breakfast. Fantastic pool and spa . Basic rooms but clean . Poor self catering facilities
Stayed 5 nights in Apr 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

ρεσεψιον

Δεν υπήρχε χαμόγελο στο προσωπικό ιδιαίτερα στην ρεσεψιόν κ δεν ανταποκρίνεται γενικότερα στα αστέρια της κατηγορίας του
Stayed 3 nights in Dec 2017
Verified

8/10 Good

Nikos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

xalara

kaloytsiko
Stayed 1 night in Oct 2017
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Hotel is borderline average

If you opt for half board (dinner and breakfast) know that during dinner you will have to buy all of your drinks
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Bra familjehotell

Bra familjehotell och helt ok restaurang med bra service. Stor utrymme på rummen med lite slitna golv och hotellet var varmt och skönt under dgar med -10grader ute. Enda nackdelen var hotelläge som var avskild från centrum med gator utan ljus.
Verified

4/10 Poor

Χρήστος

Liked: Room comfort
Disliked: Cleanliness

Μέτρια..Κρίμα τόσα λεφτά

Αρκετά προβλήματα με τα υδραυλικά. Ευχάριστο προσωπικό εκτός της καθαρίστριας, Βρώμικα νερά στο τζακουζι ...