28 Jan 2024 by FO
Sehr geehter Gast, Vielen Dank für Ihr Feedback, Jörg! Es freut uns zu hören, dass Sie mit dem Preis-Leistungs-Verhältnis zufrieden waren. Wenn Sie weitere Anmerkungen oder Anfragen haben, lassen Sie es uns gerne wissen. Wir hoffen, Sie bald wieder als Gast begrüßen zu dürfen!Freundliche GrüsseFO
28 Jan 2024 by FO
Sehr geehter Gast,Vielen Dank für Ihre Bewertung! Wenn Sie spezifisches Feedback oder Anmerkungen haben, die uns helfen könnten, unseren Service zu verbessern, würden wir uns freuen, davon zu hören. Ihre Zufriedenheit ist uns wichtig. Falls Sie weitere Fragen oder Anliegen haben, stehe ich Ihnen gerne zur Verfügung.Freundliche GrüsseFO
3 Jun 2023 by Front Desk
Lieber Gast, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie Probleme mit unserem Rezeptionsdienst und dem Fernseher hatten. Das sollte nicht passieren, und wir werden sicherstellen, dass solche Probleme behoben werden, um unseren Gästen einen reibungslosen Aufenthalt zu gewährleisten. Wir bedauern, dass wir Ihre Erwartungen in Bezug auf die Sterneklassifizierung nicht erfüllt haben. Wir nehmen Ihr Feedback ernst und werden prüfen, wie wir unseren Service und unsere Einrichtungen verbessern können. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir hoffen, dass wir Ihnen in Zukunft eine bessere Erfahrung bieten können.Freundliche Grüsse,Hotel Metropol
15 Apr 2023 by Front Desk
Sehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir schätzen Ihre Kommentare zu den veralteten Möbeln und beschädigten Vorhängen. Wir entschuldigen uns für eventuelle Unannehmlichkeiten während Ihres Aufenthalts.Bitte seien Sie versichert, dass wir Ihre Kommentare ernst nehmen und daran arbeiten, wo nötig Verbesserungen vorzunehmen. Wir freuen uns zu hören, dass Sie das Preis-Leistungs-Verhältnis angemessen fanden und dass Sie die wunderschöne Aussicht von unserem Frühstücksraum genossen haben. Wir bemühen uns immer, unseren Gästen das bestmögliche Erlebnis zu bieten.Vielen Dank nochmals für Ihr Feedback, und wir hoffen, dass wir in Zukunft die Gelegenheit haben, Sie erneut begrüßen zu dürfen, um Ihnen ein verbessertes Erlebnis zu bieten.Mit freundlichen Grüßen,Hotel Metropol
31 Mar 2023 by Carmelo Barba Front Office Manager
Dear Raphael,Thank you so much for taking the time to share your positive feedback about our product/service. We are thrilled to hear that you had a great experience and that our service met your expectations.We truly appreciate your time you took to write the review. Your satisfaction is our top priority, and we are happy to know that we were able to provide you with the quality service that you deserve.Thank you again for choosing us, and we look forward to serving you in the future.Best regards,
31 Mar 2023 by Carmelo Barba Front Office Manager
Dear Verena,Thank you so much for taking the time to review our service. We are thrilled to hear that you had a positive experience and appreciate your kind words.Your feedback is valuable to us and encourages us to continue providing exceptional service to our customers. We are glad that we were able to meet your expectations, and we hope to exceed them in the future.Thank you again for your review, and we look forward to serving you again soon.Best regards,
Hotel Metropol Basel offers its guests a 24-hour fitness centre, multilingual staff, and concierge services. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Hotel Metropol Basel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Basel hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)
Hotel Metropol Basel offers 46 accommodations with a safe and free newspapers. Beds feature memory foam mattresses. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
For a fee, guests can enjoy a buffet breakfast daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.
