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Pacific Palace Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Pacific Palace Hotel

A large cruise ship docked at a port with a modern building nearby.
A multi-level atrium with a central elevator, ornate columns, and statues on the upper levels.
A grand lobby with marble floors, a central display of a cruise ship, and a staircase with ornate railings.
A large indoor swimming pool with multiple lanes, surrounded by lounge chairs and a glass-enclosed area with a view of the interior.
A spacious hotel dining area with multiple tables and chairs, a central buffet, and a ceiling mural depicting cherubs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
  • Place, Nagoya Hill Mall
    ‪15 min walk‬
  • Place, Grand Batam Mall
    ‪3 min drive‬
  • Place, BCS Mall
    ‪3 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪30 min drive‬

Room options

View all photos for Cabin Double Room

A hotel room with a bed, a desk with a laptop, a chair, and a TV on a stand.

Cabin Double Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a large bed, a bedside table with a phone and magazines, a desk with a lamp, and a mirror on the wall.

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a chair, and a mirror.

Deluxe Twin Room

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Triple Room

A hotel room with two beds, a desk, a chair, and a mirror.

Deluxe Triple Room

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, and a window with red curtains.

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Double Room

A living room with two sofas, a coffee table, a TV, and a cabinet.

Executive Double Room

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sanrio Kids Room

A bedroom with a bed, a TV, a tent-like play area, and a wall with a cartoon character.

Sanrio Kids Room

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Cars Kids Room

A hotel room with a bed featuring a Cars-themed duvet cover, a large mural of Cars characters on the wall, a TV mounted on the wall, and a window with curtains.

Cars Kids Room

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Captain Kids Room

A hotel room with two beds, nautical-themed bedding, a mural of the sky with clouds and hot air balloons, and a small table with a lamp.

Captain Kids Room

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Pacific Suite

A hotel room with a bed, a TV on a stand, a wardrobe, and a curtain.

Pacific Suite

  • 78 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Palace Suite

A hotel room with a large bed, a desk with a chair, a desk lamp, and a decorative chair.

Palace Suite

  • 119 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for President Suite

A spacious bedroom with a large bed, a vanity, and a red curtain.

President Suite

  • 231 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A modern bathroom with a glass-enclosed shower, a built-in sink, and a mirror cabinet.

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

A hotel room with a bed, a desk, a chair, and a laptop.

Deluxe Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Pacific Palace Hotel

This hotel features 2 restaurants, a full-service spa, and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Pacific Palace Hotel offers 180 air-conditioned accommodations with minibars and safes. This Batam hotel provides complimentary wireless Internet access.

Bathrooms include slippers and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Pacific Palace Hotel, you'll be within walking distance of Nagoya Hill Mall. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 2 restaurants, a poolside bar, and a bar/lounge
  • Indulge with aromatherapy, body treatments, or facials at Adorabella Massage
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 2-minute drive from Nagoya Hill Mall and 8 minutes from Batam Centre Ferry Terminal
  • Airport, shopping center, and ferry terminal shuttle service available for a fee
Pacific Palace Hotel offers its guests a full-service spa, 2 hot tubs, a health club, and a sauna. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. A children's pool, a nightclub, and spa services are also featured at the business-friendly Pacific Palace Hotel. A roundtrip airport shuttle and a ferry terminal shuttle are available for a fee. Self parking is free.

Athena Restaurant - This restaurant serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
Neptune Lounge - Onsite lobby lounge. Open daily.
Golden Palace - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Athena Restaurant
  • Golden Palace
  • Neptune Lounge

Things to do

  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 400000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Pacific Palace Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 21 out of 89 reviews
Rating 4 - Poor. 3 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

itta

Liked: Cleanliness, amenities, property conditions & facilities
Good for staying with family or stay on friends trip
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Ade Marya

Liked: Cleanliness, staff & service, amenities
Great location
Great kids pool & hot water pool.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Chun Peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Suresh Chris

Liked: Cleanliness, amenities, property conditions & facilities
Nice place and easy to travel around to the places of interest
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Maribeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inhouse spa was good and competitively priced , room is spacious and clean, breakfast has a wide selection. Just ordering ala carte at the Chinese restaurant took longer than expected. Front desk personnel speaks good English so it was a good check in and check out experience.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Sylvester

Liked: Cleanliness, amenities, property conditions & facilities
Very large, clean rooms. The staff is exceptional. Restaurant, ATM, shopping, fitness center, massage, etc. On site. The prices are the best!!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

MOHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb and excellent...sure will book again next time
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Wee Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Staff are all very friendly and professio2
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Suresh Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accommodating. The breakfast was delicious
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

MD

Liked: Cleanliness, staff & service

Will go back to this hotel

The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel.
Stayed 2 nights in May 2025
Verified review

8/10 Good

SOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s like going home….

I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual!

I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

KENTARO

Liked: Cleanliness, staff & service, room comfort
ROOM is big enough.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

wishXsr

Disliked: Cleanliness
Quite run down hotel. Cleanliness need to improve, towel are not clean
Verified review

6/10 Okay

JEFF

Disliked: Cleanliness, property conditions & facilities, room comfort
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Stayed 3 nights in May 2023
Verified review

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat einen beeindruckenden Aufbau (Schiffsform) und hält alles bereit, was für einen schönen Kurzurlaub nötig ist: große Zimmer mit komfortablen Betten, Frühstück, Restaurants, Schwimmbad, Sauna, Massage & Spa etc. Die Umgebung ist - landestypisch - nicht ganz so toll (keine Fußwege zu benachbarten Geschäften oder Fährterminal) und die Lüftung auf einem Zwischendach war 24/7 hörbar. Es standen extrem viele Parkplätze direkt am Hotel zur Verfügung. Das gebuchte Deluxe-Zimmer selbst war sehr groß und komfortabel, ebenso das Bad. Die Betten waren sehr bequem und die Klimaanlage funktionierte tadellos. Der Ausblick durch zwei riesige Doppelpanoramafenster (mit Balkon) war beeindruckend; dicke Vorhänge sorgten auch bei Tageslicht für Dunkelheit, wenn gewünscht. Das Restaurant war abends ziemlich leer. Die Essensqualität war (für europäische Geschmäcker) okay, aber nicht berauschend. Das Hotelpersonal war stets aufmerksam und hilfsbereit.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2Day1Nite Stay

Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019