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Chateau Big White

3.5 star property

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Ski hill
Loft, Kitchenette | Living area
Loft, Kitchenette
A lobby with a reception desk, a fireplace, patterned sofas, and a blue carpet.
Outdoor spa tub

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
5335 Big White Road, Big White Ski Resort, Beaverdell, BC
  • Place, Big White Ski Resort
    ‪1 min walk‬
  • Place, Bullet Express
    ‪7 min walk‬
  • Place, Telus Park Chair Ski Lift
    ‪1 min drive‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪62 min drive‬

Room options

View all photos for Loft, Kitchenette

Loft, Kitchenette

Loft, Kitchenette

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Chateau Big White

Ski into Chateau Big White, where you can have a drink at the bar/lounge, eat a meal at the restaurant, and enjoy a refreshing dip in a hot tub.
Chateau Big White offers 37 air-conditioned accommodations with fireplaces and coffee/tea makers. Accommodations offer separate sitting areas. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Beaverdell hotel provides complimentary wireless Internet access. 39-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Chateau Big White, you're just a quick walk from Bullet Express. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes ski-in/ski-out access, ice skating, and ski equipment rentals
  • Steps from Big White Ski Resort and 6 minutes by foot from Bullet Express
During the winter, enjoy onsite recreation like downhill skiing, cross-country skiing, and snowboarding. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Public spaces have free WiFi. This ski hotel also offers a hot tub and ski passes. Self parking is free.

Black Diamond Bar & Grill - This restaurant serves lunch, dinner, and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Black Diamond Bar & Grill

Things to do

  • Cross-country skiing
  • Downhill skiing
  • Hot tub
  • Ice skating
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing

Family friendly

  • Grocery/convenience store
  • In-room babysitting
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily) (for a fee)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains

Spa

  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Fireplace
  • Heating
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 246 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: CAD 81.6 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chateau Big White Hotel
Chateau Big White
Chateau Big White Hotel
Chateau Big White Beaverdell
Chateau Big White Hotel Beaverdell

Chateau Big White Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 4 out of 13 reviews
Rating 8 - Good. 7 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 0 out of 13 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
*** WARNING *** They will place an up-front charge for potential damages on your credit card and it will take days for it to be zeroed out. I will not be returning as long as this customer unfriendly policy remains in place. The property is dated throughout. I would definitely not call it a "Chateau", more like a lodge. The bedroom in our loft had an old CRT TV in the room, only the living room had a flat screen. The hot tub was not hot enough, it was not much better than "warm." The bar/restaurant was great, but could benefit from a broader selection of Okanagan wines. All of the people were friendly, but could not make up for the poor initial impression with the extra charge and the dated facility.
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was closing on Monda April 22 and hot tub was already “out of order” on Sunday night, despite we fully paid 3 nights, we could not use hot tub after long day on slopes.
Stayed 3 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Good ski in ski out location.

We have had an excellent stay at this hotel before; it is an amazing location. However, it can be loud at times due to its proximity to restaurants. The main reason we rated this low was cleanliness was slightly under par, but mostly the bed was very worn and uncomfortable and the bedding was very minimal. The sheet had a hole in it and the 'comforter' barely covered the bed so that with two people in the bed there was hardly an coverage. We would stay here again though, maybe bring our own bedding just in case.
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cabin feel and right in village

Loved location and room, only exception is firm bed and was in between to very noisy families that were together. Should have put them together. Restaurant was excellent.
Verified

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, recomended

Comfortable hotel/condos with friendly and helpful staff. Nice hot tub too which we never found too crowded. Great location right next to the slopes - not quite a ski-in though as it's up a small hill.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the central mall, grocery store, restaurants, etc. Room was clean, staff were helpful. We did experience problems with the wifi and TV for a couple of days, but that was probably a good thing for the kids anyway. I would recommend this place to others.
Verified

8/10 Good

Pam

Liked: Staff & service, property conditions & facilities, room comfort

Perfect location

Château Big White is in the perfect location to ski Big White. it is in the heart of the village close to restaurants and shops. Ski in and ski out from the hotel. Our room had a kitchenette, loft with queen size bed, two TV s and pull out couch. It was perfect for our family.
Verified

8/10 Good

RR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff, very well located

We stayed here for 4 nights recently in a loft suite, and were quite happy with our choice of hotel. The location is great- right in the village, close to the grocery store and restaurants. The room was a decent size, with a separate loft bedroom for my husband and myself, and my teenage son was sleeping on the foldout sofa bed in the living area- enough room for the three of us. The kitchen was reasonably well stocked- my one gripe is that there was no oven. Had I known that before leaving home, I would have packed slightly different food to take with us. We did very much appreciate the extra empty drawers in the kitchen, living area and bedroom as it meant we could store our bits and pieces away, instead of leaving it all in bags and having to rummage around every time we needed something. The staff were all wonderfully friendly and super helpful with whatever query we had. Our biggest issue with this hotel would be the ski/board storage area. It was tiny and cramped- and there was not enough room for all the snowboards as unfortunately skiiers had locked their skis in most of the board bays. My husband's board suffered 3 large chunks taken out of the edges on 2 separate nights of storage from negligence of others when putting their boards away, no doubt because of the cramped conditions. The hotel did however thoughtfully provide locks for locking up our gear, which was great.
Verified

10/10 Excellent

KERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big White Chateau

Great location, nice friendly staff & nice room with lovely fire & a fridge to stock up on goods
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Central to village and affordable

The bed was not comfortable at all, we had a room with a loft which was great. It was extremely hot at night in the room, there was a ceiling fan but is was soo noisy it would wake us up at night. Also one of the element on the hot plate didn't work. The staff was really friendly and care about the guest.
Verified

8/10 Good

Nucks Fan

Liked: Cleanliness, staff & service

Great family day stay.

Was worried about the proximity to the elevator and the ski locker (room 208), but it ended up being fine. Loft suite was nice and ample in six for our family of four, but would be cramped for a family with kids older than 10. Great weekend of skiing.
Verified

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort