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Comfort Inn New River

2.5 star property

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Photo gallery for Comfort Inn New River

Premium bedding, desk, iron/ironing board, cots/infant beds
Fitness facility
Meeting facility
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
801 Mall Road, Fayetteville, WV, 25901
  • Place, Russell Mathews Park
    ‪2 min drive‬
  • Place, Fayette Theater
    ‪4 min drive‬
  • Place, New River Gorge Bridge
    ‪6 min drive‬
  • Airport, Beckley, WV (BKW-Raleigh County Memorial)
    ‪30 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, desk, iron/ironing board, cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(33 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(71 reviews)
  • Sleeps 4
  • 2 Queen Beds

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8 Jan - 9 Jan 2026
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About this property

Comfort Inn New River

Hotel in Fayetteville with free breakfast and a fitness center
A fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Comfort Inn New River offers 67 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Comfort Inn New River gets good marks from our customers. During your stay, you'll be close to New River Gorge Bridge. You'll find features like free WiFi in public areas and free self parking, plus a gym.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Russell Mathews Park and a few minutes from Love Hope Arts
WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Comfort Inn New River. Self parking is free.

This Fayetteville hotel is smoke free.

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cribs (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn New River
Comfort Inn New River Motel
Comfort Inn New River Motel Oak Hill
Comfort Inn New River Oak Hill
Comfort Inn New River Motel Fayetteville
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Motel Comfort Inn New River
Comfort Inn New River Motel
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Comfort Inn New River Fayetteville
Comfort Inn New River Hotel Fayetteville

Comfort Inn New River Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1000 reviews
Rating 8 - Good. 343 out of 1000 reviews
Rating 6 - Okay. 124 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mathew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, convenient, and the lady working the front was amazing.
Stayed 1 night in Sep 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Sep 2025

10/10 Excellent

Bethany

Stayed 1 night in Sep 2025

6/10 Okay

Kenn

Business traveller
Disliked: Property conditions & facilities

Great value hotel … but there are issues

The sink faucet was barely attached, the shower spray was barely functioning and the tiling/grouting in front of the toilet were missing. And when we requested housecleaning, with assurance that it would be done that day, we came back to a hotel room filled with garbage (the size of the trash cans is insufficient) and no clean towels. But perhaps most concerning was an open bible in the lobby by with regional map to signal that the owner / manager is more focused on Christian evangelism in a secular society rather than keeping this aging building operational. On the bright side, the beds/pillows are excellent, the hotel is quite quiet and the breakfasts are terrific value.
Stayed 4 nights in Sep 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Buffy

Travelled with family
Liked: Staff & service

Okay stay but expected better for price.

Decent breakfast. Eggs, sausage, waffles, biscuits and gravy, breads, etc. Room was clean but one bedspread had dark smears on it and we had to get another. Ac worked well, quiet, strong chemical smell in hallways. Laundry facilities out of order, only one working ice machine on first floor. Pillows were small squares, not normal pillows. Staff was friendly and helpfull.
Dirty bed upon check in
Stayed 4 nights in Sep 2025

10/10 Excellent

Angela

Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our staff was great and worked with us and our needs. They have also helped me on a left behind item. Everything was clean and cozy and exceeded our expectations.
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Frederick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Sep 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very small. The bathroom especially. The beds are comfortable and linens soft. Breakfast was not what I was expecting, not much to choose from and coffee was very weak. All in all being in oak hill we it was about the only hotel I saw.
Stayed 1 night in Sep 2025

6/10 Okay

Jolynn

It was ok

The hotel was just ok, nothing nice, but good location to Ne River National Park, Bridge Walk and some really good restaurants.
Stayed 1 night in Aug 2025

4/10 Poor

Katharine

Stayed 2 nights in Aug 2025

6/10 Okay

Valerie

Hotel was in great location, close to National park and town. Lots of dining options in the area. A bit on the older side so a refresh would be optimal. Breakfast was a nice treat with a good variety of hot and cold selections.
Stayed 2 nights in Aug 2025

2/10 Terrible

Diann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the steps were dirty, balcony was dirty, rust at the bottom / tip of the refrigerator. I paid for an ocean view and received a room on the other side of the building. Coffee was free, Emily was very nice at the front desk. Curtains in the room were very old and torn. Only good thing that it was in walking distance of Stores and Restaurants. This hotel needs to be reported to better business bureau. It was terrible 😳
Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and loved the bed
Stayed 2 nights in Jun 2025

6/10 Okay

Shannan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool was closed, random people entered our room at 1am, AC making high humming sound.
Stayed 2 nights in Aug 2025

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were slightly stained with suboptimal continental breakfast but room was clean with friendly front desk service. Appropriate for an overnight stay at New River Gorge NP.
Stayed 1 night in Aug 2025

4/10 Poor

Ralph

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the pool was closed, no pets or alcohol was allowed. None of this was on web site
Stayed 2 nights in Aug 2025

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was okay…nothing special, but it served its purpose. It was relatively clean and comfortable enough for a short stay. Breakfast was also just okay. There were a few options, but nothing stood out. It would’ve been nice to see a bit more variety, especially healthier choices. Overall, it was an average stay. Not bad, but not particularly memorable either.
Stayed 1 night in Aug 2025

10/10 Excellent

Lily

Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Teresa

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

They gave us a plunger!

The air conditioning was really loud and luke cool at best. The tub didnt drain so you ended up standing in ankle deep water and the bathroom fan did not work. We did go to the front desk and they gave us a plunger for the tub and told us to turn the AC down to 67! (We already had it set at 68.) We did check out a day early and no refund was given.
Stayed 3 nights in Jul 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Katie

Stayed 2 nights in Jul 2025