6/10 Okay
Alexandra
Travelled with family
12 Oct 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pros:
The staff are the most kind and efficient we have ever met in any hotel in Europe. They are truly amazing professional, helpful, and always smiling. They absolutely deserve the best recognition and payment for their hard work.
The food was good, and the service at the restaurant was excellent as well.
Overall, the kindness and attentiveness of the staff made a big difference in our stay.
Cons:
Unfortunately, we found cockroaches in the gym, which was quite unpleasant.
The bathrooms are unsafe: every time we used the shower, water would spill all over the floor, making it very slippery and dangerous. One of our family members even got a cut on her ankle because the shower door was unstable and moved unexpectedly.
We constantly had to use lots of toilet paper to dry the floor after every shower to avoid slipping.
The room conditions are quite poor — everything looks old and worn out, and several things are falling apart.
Pros:
El personal es el más amable y eficiente que hemos conocido en cualquier hotel de Europa. Son realmente increíbles profesionales, atentos y siempre sonrientes. Sin duda merecen el mejor reconocimiento y una excelente remuneración por su trabajo.
La comida estaba buena, y el servicio en el restaurante fue excelente también. En general, la amabilidad y atención del personal marcaron una gran diferencia en nuestra estancia.
Contras:
Lamentablemente, encontramos cucarachas en el gimnasio, lo cual fue bastante desagradable, muy sucio el gym.
Alexandra
Stayed 5 nights in Oct 2025
