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Hotel Restaurant Goldener Schlüssel Bern

3.0 star property

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Photo gallery for Hotel Restaurant Goldener Schlüssel Bern

Comfort Room | Terrace/patio
Comfort Room
Front of property
Property amenity
Balcony

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Laundry
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Rathausgasse 72, Bern, BE, 3011
  • Place, Federal Palace
    ‪5 min walk‬
  • Place, Bern Rose Garden
    ‪12 min walk‬
  • Place, Wankdorf Stadium
    ‪5 min drive‬
  • Airport, Bern (BRN-Belp)
    ‪16 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 11 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.2 out of 10
Very good
(11 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

7.8 out of 10
Good
(6 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(8 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

8.6 out of 10
Excellent
(8 reviews)
  • 10 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Economy Double Room

8.0 out of 10
Very good
(6 reviews)
  • 14 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Hotel Restaurant Goldener Schlüssel Bern

Hotel in Bern with free breakfast and a restaurant
This smoke-free hotel features a restaurant, self parking, and free use of bicycles. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and free newspapers are onsite.
Hotel Restaurant Goldener Schlüssel Bern offers 34 accommodations with safes and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Bern hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Restaurant Goldener Schlüssel Bern. During your stay, you're just a quick walk from Zahringerbrunnen. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Zahringerbrunnen and Bern Clock Tower
  • Dogs welcome for free
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Restaurant Goldener Schlüssel Bern. For a fee, parking is available.

This 3-star Bern hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Onsite venue - restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CHF 22.50 per day)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 1.40 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 4.30 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CHF 22.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Restaurant Goldener Schlüssel
Hotel Restaurant Goldener Schlüssel Bern
Restaurant Goldener Schlüssel
Restaurant Goldener Schlüssel Bern
Hotel Restaurant Goldener Schlüssel Bern Bern
Hotel Restaurant Goldener Schlüssel Bern Hotel
Hotel Restaurant Goldener Schlüssel Bern Hotel Bern

Reviews

Hotel Restaurant Goldener Schlüssel Bern Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 213 out of 630 reviews
Rating 8 - Good. 267 out of 630 reviews
Rating 6 - Okay. 108 out of 630 reviews
Rating 4 - Poor. 30 out of 630 reviews
Rating 2 - Terrible. 12 out of 630 reviews

Reviews

6/10 Okay

Linda

Travelled with family
Liked: Staff & service, amenities
Loved the location & the shower! Also the staff is nice and friendly. Overall did not like the room, It is a small room and was hot. The windows we needed to open but it was on the first floor so everyone across could Look in. That was not convenient and uncomfortable. Sofa Chair was broken we couldn’t sit on it. Poor lighting only one switch for all or none. The bathroom has an etched glass you can see the shadow of the person showering so if you are with other family members it might be uncomfortable too. That obligated us to shower with the light off so our sillohoutte wouldn’t be seen. It was ok stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jul 2025

6/10 Okay

Randall

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had a street facing room. The weather was very, very hot and all they could offer was a fan that squeaked and couldn't offer a replacement. We were forced to sleep with the windows CLOSED because the club across the street was playing loud music all night, outdoors under the arcade, and the noise of the (amplified) music and the people was unbearable. We were forced to choose between the noise or sweltering. We chose to leave the next day rather than spend a second night like that. This is not the fault of the ownership or staff (except for the condition of the fan), but people need to understand the conditions here before they book. Definitely ask for a room not facing the street.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, right in the centre of a vibrant area of town, easy access to transport links. Great dining and drinking to property area. Awesome service by staff and breakfast included in stay, would recommend hotel to friends and would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Tula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, would recommend

Perfect location, very central. A few minutes walk from the bear pit and River Aare. About ten mins walk from the train station. Easy check in, comfy beds. The bathroom was a bit different but clean and usable. Simple breakfast with nice coffee. Great value and we enjoyed our stay.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
This was a decent hotel. Nothing fancy. It was clean and great for easy access to the city.
Stayed 1 night in Jun 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was so centralized.
Stayed 1 night in Jul 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included, this is both convenient & economical
Stayed 1 night in Jun 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location and included breakfast was excellent! Staff was friendly and even helped make a reservation at a s restaurant nearby.
Stayed 1 night in Jun 2025

6/10 Okay

Casey

Disliked: Amenities, property conditions & facilities
The location was great - so close to sights and public transportation options, shops, outdoor markets, etc. The rooms are more basic than I expected. The bathroom is like a closet - no real privacy. They provide earplugs, which I thought was nice, considering how loud it is. Without air conditioning, you really need the windows open to get fresh air. I had to sleep with Bluetooth earbuds to drown out the noise from the restaurants below. We got the family room and I expected a little more space based on the website. The breakfast spread was very nice. Just pointing these things out for anyone who is a light sleeper or who needs cool air to sleep. The people were very nice and I can’t say enough about the great location.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Very nice location. Because of this on the other hand very noisy at night.
Stayed 2 nights in Jun 2025

6/10 Okay

Valerie

Liked: Cleanliness, property conditions & facilities
Disappointing stay as chosen because hotel restaurant appeared to have several gluten free options on the menu but they could not provide anything for my coeliac partner for breakfast
Stayed 2 nights in Jun 2025

6/10 Okay

Ivy

Travelled with family
Liked: Cleanliness, staff & service
It's located in the old town. The property can have some improvements.
Stayed 1 night in Jun 2025

8/10 Good

lee, yishun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and breakfast was nice except the room window was broken and cannot be open thus no proper ventilation but equipped with portable fan.
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Warm and friendly staff, convenient location. Standard room was a bit small, nicely designed modern bath but with just a shower and no tub. Breakfast buffet is a big plus.
Stayed 2 nights in May 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin. Great breakfast and very friendly and helpful breakfast server. He was very polite and helpful. Parking is near in the garage and the hotel provides a great rate. Park the car and leave it. You don’t need it unless leaving town. Train station is nearby and perfect for a day trip to Zermatt.
Stayed 2 nights in May 2025

10/10 Excellent

Milinda P

Travelled with family
Liked: Amenities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Rob

Stayed 1 night in May 2025

10/10 Excellent

Bruce, Eureka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in May 2025

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Qian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in May 2025

6/10 Okay

Frances

Stayed 1 night in Apr 2025