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The Palms

4.0 star property

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Photo gallery for The Palms

Interior entrance
Creator video - submitted by Hotel Critic
Business centre
Beach bar
Daily buffet breakfast (USD 12 per person)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Moragalla, Beruwala, 0034
  • Place, Moragalla Beach
    ‪12 min walk‬
  • Place, Kaluwamodara Bridge
    ‪3 min drive‬
  • Place, Bentota Beach
    ‪3 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sea view
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 2 Single Beds

View all photos for Garden Suites

Garden Suites

Garden Suites

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea View Suites

Sea View Suites

Sea View Suites

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room, 1 Bedroom, Private Bathroom, Sea View

Deluxe Triple Room, 1 Bedroom, Private Bathroom, Sea View

Deluxe Triple Room, 1 Bedroom, Private Bathroom, Sea View

  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

The Palms

Beach resort with outdoor pool, near Bentota Beach
Guests at this beach resort will appreciate convenient onsite amenities such as a children's pool and barbecue grills.
The Palms offers 100 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at The Palms, you'll be within walking distance of Moragalla Beach. Free WiFi in public areas, free self parking, and 3 restaurants are available.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • For dining with garden views, stop by Golden Palms, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Kaluwamodara Bridge and a few minutes from Moragalla Beach
  • Airport shuttle service available for a fee
Some rates at The Palms are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Palms offers its guests a children's pool, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A library, a terrace, and barbecue grills are also featured at the family-friendly The Palms. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Beruwala resort.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Golden Palms - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Coffee Shop - Overlooking the pool and garden, this coffee shop serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Fishermans Warf - This beach restaurant specializes in seafood and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at The Palms are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 for adults and USD 7 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Coffee Shop
  • Fishermans Warf
  • Golden Palms

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Library
  • Outdoor pool
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 7 for children
  • Rollaway bed fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Beruwela
Palms Hotel Beruwela
Palms Resort Beruwela
The Palms Resort
The Palms Beruwala
The Palms Resort Beruwala

The Palms Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 53 reviews
Rating 8 - Good. 24 out of 53 reviews
Rating 6 - Okay. 12 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 4 out of 53 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Naomi

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness
I like the view
Stayed 1 night in May 2022

8/10 Good

Rohinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

The stay is comfortable and good. The staff needs to be pushed, but if you speak to any manager or supervisor they are very understanding and help.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Had no problems. I thought it was a little pricey but would stay there again

6/10 Okay

anon, Australia

Liked: Room comfort

Close to the beach.

Overall good hotel with easy access to the beach and a clean pool. Friendly staff.
Stayed 1 night in Jul 2017

6/10 Okay

Justina, London

Liked: Cleanliness, staff & service, room comfort

dated hotel but spacious and nice rooms

Nice, clean and spacious room and bathroom. Hotel a bit dated, expected more premium quality for 4 stars and from the photos. Great breakfast but lunch (for an additional fee) portion was small and average. The beach is ok but not great.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great hotel for the money. Great relaxing setting with well maintained grounds. Great beach and pool. Beach restaurant food was excellent as was the breakfast buffet. Staff were very attentive and friendly. Nightly entertainment was also provided in the form of live music. Would highly recommend. I didn't use the spa but prices seems a bit high compared to what you would find outside the hotel.

8/10 Good

nee, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice airy hotel near the beach. Every room with vi

Great stay. Love the sorroundings. Was fun to walk on the beach and relax in the beautiful lounges. Internet was not working in room and buffet food could be better!

10/10 Excellent

Kathy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel on the Beach

My husband and I enjoyed our visit to The Palms. It was a convenient location as Beruwala is near (we walked to it but it was a hike). Relaxing, breakfast buffet was great, staff was helpful, but internet was only in the public area and even then only in certain areas in the public area.

2/10 Terrible

Omar, Shanghai

Disliked: Cleanliness, property conditions & facilities, room comfort

Outdated Hotel, with terrible amenities

The Palms Hotel in Beruwela looks like it was built in the 70's and hasn't been updated since. The rooms are dirty, with antiquated furniture. The is no internet service available in the room. The Breakfast Buffet is the worst I have experienced in comparable Asian Hotels. The only saving grace is the friendly staff and great beach. Overall I cannot recommend this Hotel to anyone in good conscience - look elsewhere.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best to avoid this..

The property is beautiful with plenty of wooden architecture n greenery. That is where the pros end. We stayed for 3 nights with kids and regretted every single day. The rooms were musty with strong stench of old furniture. The room towels, bedsheets looked like rags from the last century. The buffet breakfast was the same on every single day with limited options. No fresh juice, no brown bread, cut fruits with flies on it. There are 2 restaurants, and one only serves buffet for all meals. The other restaurant and the in room dining has very limited options, especially for kids. The beach is dirty n littered as it is a public beach. Best to avoid this one at all cost and shift to it next door neighbor in the north. You will not regret at all.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel close to be the beach

Relaxing and generally enjoyable for our stay. Rooms with balconies very pleasant and a good size.

8/10 Good

SAMI, KUWAIT

Liked: Cleanliness, property conditions & facilities, room comfort

PALMS BEACH

LOOKS TOO BUSY . PERSONAL ATTENTION LACKING BEHIND.SMALL INSECTS FOUND IN BATHROOM. THE LOCATION IS FANTASTIC AND ATMOSPHERE IS AWESOME. NICE SWIMMING POOL AND BEACH REACH IS FINE.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a Good Experience

The Hotel has good Landscaping all the rooms are seaview facing the Beach its worth the Money.RoomService menu is very limited and they serve only till 11pm

6/10 Okay

Nalin, Colombo

Liked: Cleanliness

Passable, but overall could be much matter.

Hotel could be better maintained.

8/10 Good

Nooria, london

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely hotel close to the beach

I was here with my mum and sister for a couple of nights and it was worth every penny! We were given a room better than that was originally booked and the staff was always really helpful and friendly. The food wasn't as great and was still expensive. Overall, excellent place for a short stay with a lovely pool, garden and beach!

8/10 Good

Capt.Jetairways, P

Liked: Staff & service

Pretty much okay.

It was overall good but can be improved by adding a few more items in it's cuisine and also having their own transport facilities. An absolute necessity for tourists!! After all people from all over the world are coming to this hotel too and wouldn't have to be running around finding and fixing taxis from local vendors by being asked sky high prices for traveling!!!!!!!

8/10 Good

Max, LA

Liked: Staff & service, property conditions & facilities

Gem on the beach

Overall the stay was pleasent! Although we booked a Garden view room most of our garden was blocked by a cement wall. However the staff was top notch and hotel it's self was very beautiful!

8/10 Good

RHR, Colombo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyable overall

6/10 Okay

georges, montreal

Liked: Staff & service
nice beach but we had a cockroach in our room and the sheets were dirty.

2/10 Terrible

c, aus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go anywhere else!

First stuck us in a horrible room which smelt, horrible staff who had no idea, crap food, gym and opening hrs for gym and pool where terrible. The beach was nice. Waste of money, staying in a 1 star hotel provided us with better food and customer service.

2/10 Terrible

Not happy, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor

Extremely slow service. Whenever we asked them to do anything it was as if they were doing us a favour when in fact that is their job. I asked if they could change a $20 note to two $10 bills and they said no and refused to check if they had the change. They tried to charge us an extra $80 each for being in the hotel on Christmas Eve when we arrived but we had already paid the bill online. They took 1 hr 20 mins to serve a cheese burger at the restaurant. Also the area is a dump with a rubbish beach and dodgy people hanging around. Do not stay at this hotel!!!!

8/10 Good

Joan

Liked: Cleanliness, staff & service

Good looking hotel

Had a relaxing time and the staff were helpful but the food let them down.

8/10 Good

Geoff, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location on the beach.

Great location with access directly onto the beach. Good swimming pools, towels sunbeds etc provided. Rooms very comfortable, soft comfy beds a/c very effective. Great sea views from our room on the third floor. Our first night was in a room on the third floor adjacent to the lobby with lots of noise from the live entertainment which went on until midnight - them noved to room away from lobby and much better. Several beach cafes nearby with some good food.

10/10 Excellent

Jon, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful beach location, aspirational attitutde

They say they're 3.5 stars, but they were certainly aspiring to more than that. The location is great and the service was really good. Nothing was a problem and there was a really good atmosphere among all the staff. Every person seemed happy and content, eager to do a complete and thorough job. I think the place is better than it looks in the photos!