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Queens Head Hotel

3.0 star property

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Photo gallery for Queens Head Hotel

Front of property
Front of property
Breakfast area
Double Room (Small) | Bathroom
Family Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Free WiFi

Explore the area

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6 Sandgate, Northumberland, Berwick-upon-Tweed, England, TD15 1EP
  • Berwickshire Coastal Path
    ‪1 min walk‬
  • Berwick-upon-Tweed Town Hall
    ‪3 min walk‬
  • Berwick-upon-Tweed Barracks and Main Guard
    ‪6 min walk‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

8.4 out of 10
Very good
(7 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Small)

Double Room (Small)

Double Room (Small)

9.0 out of 10
Wonderful
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

8.4 out of 10
Very good
(5 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Pet-friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 248 reviews
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About this property

Queens Head Hotel

Hotel in Berwick-upon-Tweed, steps from Old Bridge
This smoke-free hotel features express check-out and free WiFi in public areas.
Queens Head Hotel offers 6 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary bottled water. 26-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Queens Head Hotel. During your stay, you're just a quick walk from Berwickshire Coastal Path. Free WiFi in public areas is available.
  • Free WiFi
  • Services include luggage storage
  • Steps from Old Bridge and 3 minutes by foot from Berwick-upon-Tweed Town Hall
  • Dogs welcome for a fee
Queens Head Hotel offers its guests express check-out. WiFi is free in public spaces.

This 3-star Berwick-upon-Tweed hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Bicycle storage

Family friendly

  • DVD player

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1765
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

  • Pets: GBP 20.00 per pet, per stay (maximum GBP 20 per stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20.00 per pet, per stay (maximum GBP 20 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Head Hotel Berwick-upon-Tweed
Queens Head Berwick-upon-Tweed
Queens Head BerwickuponTweed
Queens Head Hotel Hotel
Queens Head Hotel Berwick-upon-Tweed
Queens Head Hotel Hotel Berwick-upon-Tweed

Reviews

Queens Head Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 106 out of 181 reviews
Rating 8 - Good. 52 out of 181 reviews
Rating 6 - Okay. 15 out of 181 reviews
Rating 4 - Poor. 5 out of 181 reviews
Rating 2 - Terrible. 3 out of 181 reviews

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel with free overnight on-street parking outside, which starts charging at 9am - if you get a £1 parking disk from local stores you can use to set an arrival time for the next morning which will give you til 11am and can be used widely across Northumberland. The stairs are tight, so if you have heavy luggage you may struggle. Breakfast was great and made getting up for the 10am check out worthwhile.
Stayed 1 night in May 2025

6/10 Okay

Jean

Travelled with family
Liked: Staff & service
Disliked: Amenities
No reception - which we knew about. Very dark with difficult stairs. Breakfast staff great but no decaf available
Stayed 2 nights in Apr 2025

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Room was very small, code sytem to get in & get the room key was difficult, breakfast was good ( only tume we saw someone)
Stayed 1 night in Apr 2025

4/10 Poor

calum

Business traveller
Disliked: Amenities, property conditions & facilities
To expensive for what you get, small room smells of damp, shabby and cold, no reception to speak to and breakfast was average at best. wont be staying here again and would not recommend for anyone else
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place to stay for a night or even longer

Really lovely and cosy hotel in the heart of the town. They thought of everything - even the welcome book that had a history of the building and the local area. It was engaging and fun to take time to read. The facilities were excellent and the breakfast served was tasty and set us up for the day. I would 100% recommend this hotel to everyone.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit awkward gaining access via keypad but once in everything fine. Excellent room and breakfast so all good.
Stayed 1 night in Feb 2025

8/10 Good

Matthew

Travelled with family
Is unstaffed, hence staff score.The staff we did see were friendly and efficient. Breakfast was ok. For me, it was nice to have the run of the place. The hotel was quite cold during the day, even in the rooms (but it was cold outside, to be fair).
Stayed 2 nights in Feb 2025

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

There are better hotels

Nobody available during check-in. They sent a message via sms however, they didnt do this until we were at the hotel. The message contained a key code to get into the empty hotel but when we got to our room there was no key in the door. We phoned them.and they said just to use another room.with a key in the door....what a faff.
Stayed 1 night in Nov 2024

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our first experience wasn't great because we discovered the Queens Head wasn't tended full time and we had to call an emergency number. However,we discovered that the sister hotel, the Castle had a room and in the circumstances they paid for a taxi to collect our luggage so all was well in the end. The Castle was very cosy and the staff were very helpful and polite
Stayed 1 night in Nov 2024

10/10 Excellent

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy room with great breakfast.

A very comfy room and the few staff we met were great. Breakfast was excellent and Heather was a gem! A bit disappointing that the hotel is closed apart from the rooms and breakfast service. It’s not that evident when you book so maybe they should make it more obvious. Parking was free in the car park 100 yds away but only for 24hrs at a time. So we parked there through the day and then moved the car to the street outside the hotel which has free parking from 17:30 to 09:00. Our only concern was the fact one person left the front door open twice and with no staff at the hotel we felt a little vulnerable. We would stay again though.
Stayed 3 nights in Nov 2024

4/10 Poor

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a disaster! As instructed, we tried to phone the hotel before arrival for instructions, no answer! We asked for help from Expedia, but nobody answered them! There was nobody in the hotel when we arrived at 5:30pm, fortunately the front door opened, I wandered the Hotel and found keys hanging in 3 doors, so chose one! It didn't represent the room advertised or paid for but was better than sleeping in the car! One highlight was the lady who prepared breakfast, but ironically, she had been temporarily locked out of the Hotel that morning. We tried calling the Hotel number in the morning without answer. On returning to the Hotel later, there were still no staff present, and our room hadn't been cleaned. In fact, the only person we met in the 2 nights we were there was the breakfast lady who was great at her job but knew nothing about what happened in the rest of the Hotel. Its fortunate that we have a sense of humor, or this nightmare could have spoiled our whole trip! In summary one would expect for the price paid at least some customer service and you could also consider the safety concern of running a Hotel with no staff!
Stayed 2 nights in Oct 2024

6/10 Okay

Chris

Stayed 2 nights in Oct 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique as there is no receptionist You get a key code to get into the building and a room key is waiting in the door ready for you The room was lovely and breakfast was very nice We would stay again
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Step into David Copper Field’s apartment with his friend Steerforth. Enjoy a large English breakfast. Quiet night in this beautiful town.
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We just got back from a lovely stay here. Location was nice and central, hotel clean and beds comfy, staff welcoming and breakfast was great. Would visit again.
Stayed 1 night in Aug 2024

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Lovely little hotel, evening meal was fairly average quality but good value, drink options very limited, wine by the glass was expensive. Room was small but very comfy, and clean, shower facilities was great. Breakfast was superb! And would visit again just for the breakfast
Stayed 1 night in Aug 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Just a friendly hotel, and delicious cooked breakfast,small double room ,very clean
Stayed 2 nights in Jul 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room breakfast was good hotel in a great place for local amenities
Stayed 2 nights in Jun 2024

10/10 Excellent

Sean

Travelled with partner
Great cozy hotel, , great food, and staff location is perfect for centre, bars and restaurants, definitely return here
Stayed 2 nights in Mar 2024

6/10 Okay

Sheila

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel. Not good restaurant.

Decided to stay here as we had previously had a lovely meal . Unfortunately restaurant is now a bar/ bistro with only basic pub food. As my husband is disabled and we had not brought his wheelchair with us we were stuck and could not go elsewhere. Also barmaid did not know what a bloody Mary was not had heard of lea and Perrin's to go in it!! Hotel fine but restaurant a great disappointment.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berwick Beauty

Very good experience in a Berwick upon Tweed boutique hotel. Situated nicely near the castle walls and restaurants and cares. I only had the breakfast there and that was very good. Friendly ladies who ordered up some amazing weather for ME!!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
This was extremely competitively priced and was good value for B&B. Staff were ,on the whole,charming Would stay again
Stayed 1 night in Nov 2023

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and fab

The staff were all fantastic and friendly. There was an issue with the tv's that needs sorting out. Breakfasts were very good and more than adequate. Its a Grade 2 building so has its quirks but en suite was clean and shower good. Rooms were a good size and heating good. Beds comfortable. A little noise at 6:30 with bin men but hey ho, time for a wee anyway. We had Room 1 and no problems
Stayed 3 nights in Nov 2023