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Queens Head Hotel

3.0 star property

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Photo gallery for Queens Head Hotel

Front of property
Iron/ironing board, free WiFi, bed sheets
Double Room
Front of property
Shower, free toiletries, towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
6 Sandgate, Northumberland, Berwick-upon-Tweed, England, TD15 1EP
  • Place, Berwickshire Coastal Path
    ‪1 min walk‬
  • Place, Berwick-upon-Tweed Town Hall
    ‪3 min walk‬
  • Place, Old Bridge
    ‪3 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Small)

Double Room (Small)

Double Room (Small)

8.8 out of 10
Excellent
(5 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room

Twin Room

Twin Room

8.4 out of 10
Very good
(7 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Queens Head Hotel

Hotel in Berwick-upon-Tweed, steps from Old Bridge
This smoke-free hotel features express check-out and free WiFi in public areas.
Queens Head Hotel offers 6 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary bottled water. 26-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Queens Head Hotel. During your stay, you're just a quick walk from Berwickshire Coastal Path. Free WiFi in public areas is available.
  • Free WiFi
  • Services include luggage storage
  • Steps from Old Bridge and 3 minutes by foot from Berwick-upon-Tweed Town Hall
  • Dogs welcome for a fee
Queens Head Hotel offers its guests express check-out. WiFi is free in public spaces.

This 3-star Berwick-upon-Tweed hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Bicycle storage

Family friendly

  • DVD player

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1765
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: GBP 20.00 per pet, per stay (maximum GBP 20 per stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20.00 per pet, per stay (maximum GBP 20 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Head Hotel Berwick-upon-Tweed
Queens Head Berwick-upon-Tweed
Queens Head BerwickuponTweed
Queens Head Hotel Hotel
Queens Head Hotel Berwick-upon-Tweed
Queens Head Hotel Hotel Berwick-upon-Tweed

Queens Head Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 201 reviews
Rating 8 - Good. 58 out of 201 reviews
Rating 6 - Okay. 16 out of 201 reviews
Rating 4 - Poor. 8 out of 201 reviews
Rating 2 - Terrible. 6 out of 201 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a little bizarre to ‘check yourself in’ to a hotel and I’m sure in the winter months it might feel even more strange BUT everything had been thought about. The room was clean and well equipped, comfortable bed and breakfast was delicious. Communication by text told you everything you needed to know ….a very nice stay
Stayed 1 night in Sep 2025

8/10 Good

R

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Elaine

Liked: Cleanliness, property conditions & facilities
Nice modern bright room with everything in it, would have liked a
Stayed 3 nights in Sep 2025

6/10 Okay

Graham

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nobody to greet you during stay. Seemed to have reduced staff to absolute minimum. Breakfast was overcooked.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night sleep
Stayed 1 night in Aug 2025

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant nights stay Thank you and breakfast was great
Stayed 1 night in Aug 2025

6/10 Okay

Katharine

Disliked: Staff & service, property conditions & facilities
No one on site. You are sent a long long text on how to get into the place. When we got to our room the key holder was empty. Someone arrived in 10 minutes to give us the key., which was a bit poor. Breakfast was very good, though - someone turned up to serve it!
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for a short weekend break as I love Berwick. Friendly staff and plenty of choice for breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Carol Hall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant little find

We really enjoyed our stay The staff were very helpful professional and friendly The room was clean, comfortable but a couple of little things for maintenance but nothing that bothered us Would definitely stay again Breakfast good
Stayed 4 nights in Aug 2025

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very Quiet , clean. Walkable to the river and center of town. Walkable to LNER train station. Helpful , friendly staff. Very enjoyable
Stayed 1 night in Jun 2025

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Handy for Berwick's sites. Parking nearby. Nice shower. Comfortable beds. Readonable breakfast
Stayed 1 night in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Allan

Stayed 1 night in Aug 2025

6/10 Okay

lynne

Stayed 1 night in Jul 2025

6/10 Okay

Jeanette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and efficient. The room was comfortable and spacious.
Stayed 1 night in Jul 2025

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, would certainly return

Ashleigh was very welcoming on arrival, thank you, and all staff very good. Great room, lovely breakfast. Would certainly return.
Stayed 1 night in Jul 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Restuarants close by with a good walk along the ramparts
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service. Be sure to follow the check in instructions youll get by text. Rooms are really nice and in a very good area for bars and restaurants. Highly recommended
Stayed 1 night in Jul 2025

6/10 Okay

Agnes

Travelled with group
Did not like the keypad entry and it took us two or three tries before we could gain entry both to the hotel and to our room. When we finally managed to get into the property it was dark and the lights did not come on until we were halfway up the stairs.
Stayed 2 nights in Jul 2025

4/10 Poor

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean and facilities great.breakfast was delicuous and will certainly be back
Stayed 1 night in Jul 2025

4/10 Poor

Stewart

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Communication was poor from the point of booking; no access details when promised, and a lack of information on the current key code throughout our visit. The shower was faulty - it was clearly broken before we arrived but hadn't been checked - so we had to use inferior facilities in a just vacated room. We left the room when the plumber arrived and were not told when the repair was complete so we might return. When we came to use the shower the following day the water temperature was set too high and was quite uncomfortable. On the whole our stay was chaotic. When we complained about our substandard stay the response was that these matters were "beyond our control" when obviously good communication and regular maintenance checks are matters that are very easily controlled. Staff were very pleasant, however given the chaos this hotel is not recommended.
Stayed 2 nights in Jun 2025