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The Burgundy

2.5 star property

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Photo gallery for The Burgundy

Family Loft
Family Loft | Living area
Studio Suite | Living area
Traditional Cabin | Living area
Family Loft | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
41121 Big Bear Blvd, Big Bear Lake, CA, 92315
  • Place, Big Bear Lake
    ‪3 min walk‬
  • Place, The Village
    ‪5 min walk‬
  • Place, Meadow Park
    ‪7 min walk‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪65 min drive‬

Room options

View all photos for Family Cabin, 2 Queen Beds

Family Cabin, 2 Queen Beds

Family Cabin, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Loft

Family Loft | Living area

Family Loft

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Economy Cabin

Economy Cabin

Economy Cabin

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Cabin

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Economy Cabin

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Studio

Comfort Studio

Comfort Studio

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite

Studio Suite

Studio Suite

8.4 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Cabin

Traditional Cabin | Living area

Traditional Cabin

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Comfort Suite

Comfort Suite

Comfort Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

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4.5 out of 5, Wonderful, 4,239 reviews
The price is €85
includes taxes & fees
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About this property

The Burgundy

An outdoor pool, a hot tub, and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, barbecue grills, and a picnic area are onsite. Limited housekeeping is available.
The Burgundy offers 40 accommodations with coffee/tea makers. Accommodations offer separate sitting areas. Cable television is provided. This Big Bear Lake hotel provides complimentary wireless Internet access. Housekeeping is offered on a limited basis and irons/ironing boards can be requested.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Burgundy. During your stay, you're just a quick walk from The Village. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a multilingual staff, a lobby fireplace, and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 7 minutes by foot from The Village and a 3-minute drive from Snow Summit
  • Pets welcome for a fee
The Burgundy offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at The Burgundy. Free self parking is available.

This Big Bear Lake hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Bicycle shuttle
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's games
  • Outdoor pool
  • Pool gate

Conveniences

  • Hair salon
  • Vending machine

Guest services

  • Housekeeping (limited availability)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 25-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
The front desk is open Sunday - Thursday (8:00 AM - 10:00 PM) and Saturday - Sunday (8:00 AM - midnight)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Sunday - Thursday: 8:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open March 01 and close September 15.
  • Pool access available from 10:00 AM to 10:00 PM.

Property is also known as

Black Forest Big Bear Lake
Black Forest Lodge & Cabins
Black Forest Lodge & Cabins Big Bear Lake
Black Forest Lodge Cabins Big Bear Lake
Black Forest Lodge Cabins
Black Forest Cabins Big Bear
Black Forest Lodge And Cabins Hotel
Black Forest Lodge And Cabins Big Bear Lake
Black Forest Lodge And Cabins Hotel Big Bear Lake

The Burgundy Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 527 out of 1008 reviews
Rating 8 - Good. 219 out of 1008 reviews
Rating 6 - Okay. 119 out of 1008 reviews
Rating 4 - Poor. 70 out of 1008 reviews
Rating 2 - Terrible. 73 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aaron

Travelled with family
Liked: Property conditions & facilities
The people at the desk were soooo nice and helpful
Stayed 1 night in Feb 2026

8/10 Good

Todd

Liked: Cleanliness, staff & service
Clean cabin, very cozy and comfortable bed. The in room jacuzzi tub was nice too. Beautiful lobby and friendly efficient check in.
Stayed 1 night in Feb 2026

10/10 Excellent

bella

Stayed 2 nights in Jan 2026

2/10 Terrible

Vincent

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a rat in the room and they refused to comp the night
Stayed 2 nights in Jan 2026

2/10 Terrible

Martha

Stayed 1 night in Jan 2026

2/10 Terrible

Bonnie

Disliked: Cleanliness, amenities
All of the above.
Stayed 2 nights in Jan 2026

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent rooms, very friendly staff, we had a great stay!
Stayed 1 night in Jan 2026

8/10 Good

Jennifer

Liked: Staff & service
the water heater wasn't big enough to support filling up the hot tub in 1 setting. had to run the water then wait an hour for hot water again 3 times to fill. And construction was going on over what was supposed to be complimentary breakfast which was just packages muffins. Otherwise it was nice
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2026

10/10 Excellent

Beatriz, Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
Great costumer service at the lobby,the room was renovated when we got there it was open with a key on the door we just removed the key we got in to the room we close the door,later a staff came in without knowing that we where there cause he was fixing something on the sink, but he was so embarrassed and he apologized him self many times, we didn’t had a problem cause we understand that they where finishing his work there was just a miscommunication but everything else was great and when we checked out the lady was very friendly with a big smile I definitely will stay again, the room had everything what I need….
Stayed 1 night in Jan 2026

8/10 Good

Kyle

Stayed 1 night in Jan 2026

2/10 Terrible

Adrianne

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Staff support is lacking. They don’t answer the phone and don’t offer after hour support. On January 22-24 my family and I stayed in Loft A. The first night, Thursday, was fine even though the pull out couch is extremely uncomfortable and the lighting was very dim, especially in the kitchen. Friday, January 23 was inexcusably the worst night of our lives. Around 11:45pm we could hear our neighbors drinking and talking very loudly. Then at 2:00am!! We could hear very loud moaning. We are a family with 4 small children! All of us couldn’t get any sleep. We had a 5 hour drive back home the next morning and no one was available to help us. I felt disregarded when I reported the incident in person the next morning. I wasn’t offered any assistance or simple apology for the fact that this had an impact our children.
Stayed 2 nights in Jan 2026

10/10 Excellent

Luisa Marie, Lawndale

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
THE ROOM IS EXCELLENT! WE DID LIKED OUR STAY! VERY CONVENIENT AND AFFORDABE. I GIVE IT 5 STARS! ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2026

10/10 Excellent

Tom

Stayed 3 nights in Dec 2025

10/10 Excellent

Monique

Very clean. Friendly staff. Super close to the Village/ walkable area. The cabin was super cozy and had everything we needed for a long weekend. Will be staying here again!
Stayed 3 nights in Jan 2026

2/10 Terrible

Saby

Stayed 2 nights in Jan 2026

6/10 Okay

Ashley

Travelled with group
Precisely should describe the room and don’t make customer confused when the choose the room, don’t blame to customer that she/he should call before booking and ask how the room are. Don’t blame to the website that where they booked the room. Please be specific.
Stayed 2 nights in Jan 2026

10/10 Excellent

Antigone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy. Staff was very helpful and made the check-in and checkout process efficient.
Stayed 3 nights in Jan 2026

10/10 Excellent

Andrea

Stayed 1 night in Jan 2026

10/10 Excellent

Siavash

Stayed 2 nights in Jan 2026

4/10 Poor

Shannon

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was great! I was actually excited to stay in this room and for $161/night I thought it would be awesome! They are remodeling the hotel which is fine but I feel like they should state that with third party sites since the room #28 was being prepared for paint. That being said here are my pros and cons. Pros: Friendly Staff. Large room. Nice tub. Nice fire (low on flame but still puts out heat). Clean comfortable bed. Cons: Spackling on many patches of the walls (as if they are preparing to paint). Many chipped/cracked wall corners and pictures missing just leaving the nails exposed. Non working lights. Old shower with mold at the base. No peep hole, no outside light or window to see out if someone knocks. TV remote needed batteries. Flooring uneven and dipped in places. Was not the same room the pictures portry on the Expedia website. Pool is green and spa is clean but surrounding area is uninviting and old. Front door has paint tape and was in the middle of being prepped for paint. Overall for the price I was bummed. I've stayed many places in Big Bear and for this price I feel the room should have at least been painted. I can't comment on the breakfast as I was woken by the staff because the electricity went out in half the building and the breakers were in my rooms bathroom. I was just ready to leave and take a loss as I didn't feel it was worth $950 for 5 nights.
Stayed 5 nights in Jan 2026

8/10 Good

Randy

We really enjoyed our stay. We booked the spa suite which was very clean. All appliances worked. The only reason i did not give five stars was the room was kinda loud. The heater is older was when left on at night made alot of noice the ceiling fan was also loud. By day three i made sure everything was off before bed. The staff however wre
Stayed 3 nights in Jan 2026

4/10 Poor

Aldo

Stayed 1 night in Jan 2026

8/10 Good

Kevin

Stayed 3 nights in Jan 2026

10/10 Excellent

Arvin Joseph

Stayed 1 night in Jan 2026