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Quality Inn & Suites Big Stone Gap

2.5 star property

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Photo gallery for Quality Inn & Suites Big Stone Gap

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi
A multi-story hotel with a brick facade and a beige exterior.
A spacious lobby with a fireplace, wooden furniture, and a stone accent wall.
An indoor swimming pool with a mural, lounge chairs, and a table.
A gazebo with a red roof and two flagpoles, one with the American flag, in a parking lot with a mountain view.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
4609 Aerial Way, Big Stone Gap, VA, 24219
  • Place, Crooked Road Heritage Music Trail
    ‪2 min drive‬
  • Place, The Trail of the Lonesome Pine Outdoor Drama
    ‪4 min drive‬
  • Place, Miner's Park
    ‪4 min drive‬

Room options

View all photos for 1 King Bed Nonsmoking

A hotel room with a bed, two bedside tables, a desk, a chair, a sofa, a window with curtains, and two wall-mounted lamps.

1 King Bed Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Queen Beds, Nonsmoking

A hotel room with two beds, bedside tables with lamps, a small table, and framed pictures on the walls.

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a chair, a small refrigerator, a television, and a lamp.

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • Mountain view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk with a coffee machine, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(32 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a bed, a sofa, a coffee table, and a desk. There are two lamps on the nightstand and a picture frame on the wall.

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a sofa, a desk, and a television.

Room, 1 Queen Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for 1 Queen Bed, Nonsmoking, Accessible

A huddle house restaurant with a sign for quality suites.

1 Queen Bed, Nonsmoking, Accessible

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

A hotel room with two beds, a desk with a coffee machine, a TV, and a window with curtains.

Suite, Multiple Beds, Non Smoking (Upgrade)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Quality Inn & Suites Big Stone Gap

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Quality Inn & Suites Big Stone Gap offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 43-inch flat-screen televisions come with premium cable channels and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Big Stone Gap. During your stay, you'll be within walking distance of Jefferson National Forest. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Crooked Road Heritage Music Trail and a few minutes from Miner's Park
Quality Inn & Suites Big Stone Gap offers its guests an indoor pool and a fitness center. There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. Barbecue grills, a vending machine, and a picnic area are also featured at Quality Inn & Suites Big Stone Gap. Free self parking is available.

This Big Stone Gap hotel is smoke free.

Guests are served free full breakfast daily from 6 AM to 9 AM.
Quality Inn & Suites Big Stone Gap has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 9 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • Lift (43 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Big Stone Gap
Comfort Inn Hotel Big Stone Gap
Comfort Hotel Big Stone Gap
Comfort Inn Big Stone Gap, Virginia
Comfort Inn Big Stone Gap Hotel
Big Stone Gap Comfort Inn
Comfort Inn Big Stone Gap
Quality Inn & Suites Hotel
Quality Inn & Suites Big Stone Gap
Quality Inn & Suites Hotel Big Stone Gap

Quality Inn & Suites Big Stone Gap Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 387 out of 524 reviews
Rating 8 - Good. 109 out of 524 reviews
Rating 6 - Okay. 10 out of 524 reviews
Rating 4 - Poor. 6 out of 524 reviews
Rating 2 - Terrible. 12 out of 524 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

FIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was the best.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Shayonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stays here are always nice. It’s quiet and very clean.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, amazing views and clean rooms
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Staff was super friendly and the hotel was super cute and cozy.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
For a small town it was surprisingly nice and staff was top notch 😉
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

BETTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was alittle springy but still comfy
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms awesome stafd friendly and super accommodating 😀
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING PERFECT❤️
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Shawnnalea

Liked: Cleanliness, staff & service, amenities
Staff was great. Pool was good. Breakfast was all the usual & good. Room & everywhere we saw was very clean. The lobby is inviting & warm. Would definitely stay again!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good didn't visit the pool
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stacey

The rooms were very clean and the staff was great everything was outstanding we will definitely be back
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, room comfort
Nice location, roomy parking lot, good value for money
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Laura

Breakfast was okay, the area was safe and clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and convenient
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and very accommodating. The pool was great after a long drive. The beds were very comfortable and I will definitely stay again if in the area
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Great staff - very helpful. Very clean. Great breakfast.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Jill

The furniture has seen better days- arms on chairs showed a lot of wear. The bathroom door on the inside of the bathroom was splintered and showed what looked like it has gotten wet and soaked into the wood. Beds and linens were clean. Breakfast was okay, not elaborate but certainly adequate.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great hotel in the middle of nowhere.but everything was perfect.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really wonderful. I just love their country accents and so helpful and accommodating.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, staff was very nice and you had a lot of places to park. Everything was great
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
I stay here often because I love this hotel. Everyone is pleasant. The decor of the hotel is the best I have seen. So much attention to detail! Beds are comfortable. Breakfast is great. I hope I can come again soon. Love the area and have friends there. Love, love, love!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice and well kept, felt like there was genuine effort put into the place, great breakfast and awesome pool house. Definitely one of the best hotels in Southwestern VA!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, clean rooms and friendly staff!
Stayed 1 night in Aug 2024