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4.1 out of 5

"Noisy place that attracts a boisterous clientele. Women screaming in the corridor all night and no staff or security monitoring the halls. Never slept ... " More

By a verified traveller on Sun 08 Mar 2020

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Studio, Accessible

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€75* Per night/room 7 Apr - 8 Apr

Standard Apartment, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Family Apartment, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the clean apartments at Staycity Aparthotels, Birmingham, Jewellery Quarter. During your stay, you're just a quick walk from Utilita Arena Birmingham. You'll find features such as free WiFi in public areas, plus a gym and a bar. Built in 2016, this comfortable aparthotel has 170 apartments over 4 floors. Each apartment includes amenities such as free WiFi and a kitchen.

  • Each apartment offers a kitchen, a sitting area and a TV
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include laundry facilities, multilingual staff and a lift
  • On-site recreation includes a gym
  • Guests speak favourably about the location and the clean guestrooms
  • Within a 15-minute walk of International Convention Centre and Utilita Arena Birmingham

Staycity Aparthotels, Birmingham, Jewellery Quarter ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Staycity Aparthotels, Birmingham, Jewellery Quarter

Everyone (12) Couples (2)
3 out of 5
Noisy place that attracts a boisterous clientele. Women screaming in the corridor all night and no staff or security monitoring the halls. Never slept a wink with the noise and fear that someone was going to kick down our door. Won’t be returning.

Posted by on 8 Mar 2020

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Comment from Hotel Management

8 Mar 2020 by Staycity

Hi, I am very sorry for any inconveniences caused to your stay, and apologise as i do not want my guests to feel like they wont be returning, we do let our guests know that we operate a 24 hour manned reception if they have any questions or queries that we are here to help and any issue that may arise and you let us know we would of sent security to investigate any issues you might have in a timely manner.

5 out of 5

Posted by on 16 Feb 2020

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Comment from Hotel Management

29 Feb 2020 by Staycity

Firstly, thank you for making our hotel your favourite choice in Birmingham. I am glad that we tick all the boxes for you, including the friendliness of our staff, comfort, breakfast selection, our location and competitive prices. We hope to welcome you back soon! Once again, thank you so much for your lovely comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

5 out of 5
Great amenities comfy bed, as a single female traveller I felt safe. Uber to station only £5

Posted by on 4 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Gregory, Staycity

It is a real pleasure to hear that you have had such an enjoyable stay with us in Birmingham. I'll be sure to pass on your comments to all of the team. We look forward to welcoming you back in the future. Kind Regards,

3 out of 5
Good location and value for money. Staff are friendly. It is convenient having the separate kitchen and living space.

Posted by on 11 Nov 2019

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5 out of 5
Very clean, n well maintained.helpful.staff.good location

Posted by on 1 Jul 2019

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Comment from Hotel Management

3 Jul 2019 by Shaniece

Thank you for choosing to stay with Staycity Newhall Square Birmingham City Centre and for taking time to share your feedback. I am thrilled to see that you were so impressed with your experience in our hotel and were provided with a great service by our staff. I have shared your comment with the team and we will make sure that they are officially recognized for looking after you. Once again, thank you so much for your kind comments, and if I can be of assistance to you, please do not hesitate to contact Kindest Regards Shaniece

5 out of 5
Had a great stay. Lovely staff, room was immaculately clean. Would have liked the sofa beds to have already been made up as making up your own bed on a weekend getaway felt somewhat counterintuitive! But overall the apartments were fantastic, thanks!

Posted by on 19 May 2019

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Comment from Hotel Management

25 May 2019 by Cezar

Dear Traveller Thank you for your recent feedback. I'm glad to hear that you have enjoyed your time with us. We hope to have the pleasure of welcoming you back soon. Warm Regards Cezar Lungu

5 out of 5

Spacious 2 Bed Apartment - perfect for a family

Pros: Location, Space, Staff, price
After a cramped night in a double twin bed room at Drayton Manor Hotel this was a fantastic place for our family of 2 adults , a 2 year old and 6 year old - bedrooms spacious and added bonus of a kitchenette and sitting area with a TV for us to relax in while the kids were in bed. Cost was really reasonable too - £86 for the night (but factor in £12 parking) which was a lot lot less than some hotels we were looking at. Co-op next door means you can eat in to save money. Staff really friendly and cannot recommend enough if you want a base camp while visiting the theme parks / sights in the midlands.

Posted by on 31 Aug 2018

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Comment from Hotel Management

23 Sep 2018 by Cezar

Dear Guest Thank you for your endorsement of our property. I'm overjoyed to read such a lovely review of our apartments! It really does make our day and I'll be sure to pass on your comments to all of the team. We look forward to seeing you soon. Kind Regards Cezar Lungu

4 out of 5

Ideal place to stay

Pros: It was quiet, nice staff, nice views of canal in the back. Great it had air conditioning.
having an sofa bed in living room in the one bed apartment was a God send as myself and husband sore and so can be used as an extra bed for a good nights sleep instead of having to be charged for 2 rooms in a hotel. The apartment is really clean but beds are ok need to upgraded I think but fine.

Posted by , from Birmingham on 25 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Cezar

Dear Adrinne Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind regards Cezar Lungu Guest Service Manager

2 out of 5

Small and badly designed rooms

Pros: It was clean and the beds were comfortable.
I've stayed at other staycity locations many times and have always been impressed. Here however, I found the rooms were small and badly designed. I also had some maintenance issues but these were addressed by the staff on site. I was initially put off by the un-necessary "48 HOUR NOTICE" email that you will receive before your stay that states that they will charge £50 deposit per person, and MUST present photo ID, fine but I thought it was very aggressive. For the room, the sofa bed could not be deployed without rearranging all the furniture. The sink and kitchen area were so compact that if you do any washing up, it splashes water over the cooking hobs. The windows on the 3rd floor were locked so the room was very stuffy. There was no hallway in the apartment as with other staycitys I've stayed in: the room opened into the bedroom so if you have other guests staying on the sofa bed they have to come in through your bedroom. The bathroom has two doors, one to the bedroom and one to the kitchenette, neither door has a lock (H+S policy). There was only one light switch for the bathroom, which was in the lounge. So the guest in the bedroom has to disturb the guest in the lounge to switch the bathroom light on. If you are travelling with a friend there is little opportunity for privacy here. Furthermore, the location its in quite a dodgy area, with beggars sitting on the street outside the hotel all day. After 11pm access is via a very dodgy back alley.

Posted by , from London on 17 Apr 2018

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3 out of 5

Average comfort

Pros: Location
Cons: Noise control to very late at night
Location: Convenient location depending on your stay
We booked an apartment for 3 adults and a child but it was really a 2 adult and a child space. Putting a third adult in sofa bed in kitchen area wa very uncomfortable

Posted by , from london on 18 Mar 2018

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About the Staycity Aparthotels Birmingham Central Newhall Square

Location 88 Charlotte Street, Birmingham, England B3 1PW

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at Staycity Aparthotels, Birmingham, Jewellery Quarter. For a fee, parking is available. This 3.5-star Birmingham aparthotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 4 levels
  • Built in 2016
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Birmingham Snow Hill Station (1 km / 0.6 mi)
  • Metro station: Town Hall Tram Stop (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Staycity Aparthotels, Birmingham, Jewellery Quarter offers 170 air-conditioned accommodations with espresso makers and coffee/tea makers. This accommodation offers separate sitting areas. Accommodation at this 3.5-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Sitting area
  • Television
  • Fridge
  • Microwave
  • Oven
  • Stovetop
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Shower
  • Cots (free)
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 11:00 AM and at the weekend from 7:30 AM to 11:30 AM.

Nearby Activities

Recreational amenities at the aparthotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who require breakfast must contact the property before arrival to pre-book it.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

On-site parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 12.50 for adults and from GBP 6.00 for children
  • Covered self-parking fee: GBP 17.50 per night
  • Late check-out fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staycity Aparthotels Newhall Square Apartment Birmingham
  • Staycity Aparthotels Newhall Square Apartment
  • Staycity Aparthotels Newhall Square Birmingham
  • Staycity Aparthotels Newhall Square Apartment
  • Staycity Aparthotels Newhall Square Apartment Birmingham
  • Staycity Aparthotels Newhall Square Birmingham
  • Apartment Staycity Aparthotels Newhall Square Birmingham
  • Birmingham Staycity Aparthotels Newhall Square Apartment
  • Apartment Staycity Aparthotels Newhall Square
  • Staycity Aparthotels Birmingham Jewellery Quarter
  • Staycity Aparthotels Birmingham Central Newhall Square
  • Square to Staycity Aparthotels Birmingham Jewellery Quarter
  • Staycity Aparthotels, Birmingham, Jewellery Quarter Aparthotel
  • Staycity Aparthotels, Birmingham, Jewellery Quarter Birmingham
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.