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Aparthotel

Residence - Palais Hörtenberg

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Photo gallery for Residence - Palais Hörtenberg

Relax in a serene space with a sofa, armchair, and balcony offering a scenic mountain view.
Enjoy cooking in this well-lit kitchen with a central island, microwave, and sink, plus a convenient bar seating area.
Relax in a comfortable living space with a sofa and small table, leading to a scenic balcony with hillside views.
Relax in a spacious living area with a sofa, dining table, and flat-screen TV.
Relax in a serene bedroom with a large bed, wooden wardrobe, and skylight.

Popular amenities

  • Parking available
  • Spa
  • Pet-friendly
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
Via Museo, Bolzano, BZ, 39100
  • Museo Archeologico dell'Alto Adige
    ‪2 min walk‬
  • Bolzano Christmas Market
    ‪6 min walk‬
  • Piazza Walther
    ‪6 min walk‬

Room options

View all photos for Superior Studio Suite

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Studio Suite

  • Studio
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premium Apartment

Premium Apartment

Premium Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Studio

Superior Studio

Superior Studio

  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Elite Apartment

1 bedroom, premium bedding, down duvets, pillow-top beds

Elite Apartment

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Condo

1 bedroom, premium bedding, down duvets, pillow-top beds

Family Condo

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Condo

Deluxe Condo | View from room

Deluxe Condo

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio

Studio

Studio

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Studio
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Loft

Elite Loft

Elite Loft

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence - Palais Hörtenberg

Aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige
Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area, and a vending machine are onsite. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences like a refrigerator and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Residence - Palais Hörtenberg's great location gets high marks from our customers. During your stay, you're just a quick walk from Ortler Ski Arena. Enjoy features like free WiFi in public areas, plus a full-service spa and laundry facilities. This aparthotel has 34 apartments. This property offers pet-friendly amenities like food and water bowls. Free WiFi and a pillowtop mattress are available in each apartment.
  • Each apartment offers a pillowtop bed, a plasma TV, and a full-sized refrigerator
  • Free WiFi
  • Self parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Steps from Museo Archeologico dell'Alto Adige and 6 minutes by foot from Bolzano Christmas Market
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Residence - Palais Hörtenberg offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Residence - Palais Hörtenberg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Bolzano aparthotel.

Languages

English, German, Hungarian, Italian, Portuguese, Slovak

Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (EUR 25 per day; includes in/out privileges)
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a carport

Food and drink

  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: EUR 60 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Living spaces

  • Dining table

Entertainment

  • 55-inch plasma TV with cable channels
  • TV in common areas

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: EUR 24 per pet per day
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower (55 centimetre high)
  • Grab bar near toilet (60 centimetre high)
  • Handrails in stairways
  • Lift
  • Portable shower seat
  • Roll-in shower (100 centimetre wide)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request)
  • Limited-hour front desk
  • Mobile key entry
  • Safe
  • Vending machine

Location highlights

  • In a historical district
  • In the city centre

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 34 units
  • Connecting units available
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per day.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after hours will need to go to the following location to check in: Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out.
Property Registration Number IT021008B44N7PCCP9
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hörtenberg Homes
Palais Hörtenberg
Palais Hortenberg Bolzano
Residence - Palais Hörtenberg Bolzano
Residence - Palais Hörtenberg Aparthotel
Residence - Palais Hörtenberg Aparthotel Bolzano

Residence - Palais Hörtenberg Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 181 reviews
Rating 8 - Good. 27 out of 181 reviews
Rating 6 - Okay. 6 out of 181 reviews
Rating 4 - Poor. 3 out of 181 reviews
Rating 2 - Terrible. 2 out of 181 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mrs Marina M

Travelled with family
Liked: Cleanliness, room comfort

Best place to stay in Bolzano

Wonderful place to stay. We stayed with 2 children age 5 and 7 and have really enjoyed: - Located in a walking distance from train station - Free laundry service - very spacious rooms with a balcony and mountain view, very quite despite of being located on a busy street - lots of places to eat and gelato - walking distance to Cable cars - just opposite Ice man museum - 5-7 min away from nice playground - very clean hotel and staff was very friendly too.
Stayed 3 nights in Apr 2025

10/10 Excellent

Dave

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mairi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the property was great. Very clean, and we had an amazing view from the apartment balcony of the beautiful Bolzano. We will definitely come back here next time!

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very modern hotel. Very clean. Indoor parking is clean and has charging station for EV. Great location. Reception does not reply to all messages sent via Expedia.
Stayed 4 nights in Apr 2025

10/10 Excellent

David, Centerville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, efficient and friendly staff! Beautiful surroundings. We wish we could have stayed longer!
Stayed 2 nights in Apr 2025

8/10 Good

Inci

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Great stay in Bolzano

We stayed here for 2 nights to visit the Dolomites. The accommodation is well located in the centre of Bolzano on a street with lots of shops and restaurants. It was around 10min walk from the main train station which we did easily with our luggage. We had 2 different room types for 5 adults, one with a lovely big balcony and the other was big enough for 3 adults. The rooms themselves were modern, large and clean. There was enough space in both rooms for all of our luggage and for us to congregate (have a wine and snacks) all together. The bathrooms were also really spacious and clean. Tho r surrounding area was full of shops, restaurants and there was a supermarket one or two shops down from the hotel. Would highly recommend for anyone looking for a central base in Bolzano.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rondelle

Liked: Cleanliness, room comfort

Highly recommended

This was a great place to stay, loved it and hope to come back. Thank you Natasha, you were welcoming and so helpful and made our stay an excellent experience. Great location, close to everything, 10 minute walk from the train station. Clean and comfortable, spa for couples was lovely.
Stayed 2 nights in Nov 2024

6/10 Okay

Shirley, Marriottsville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was gorgeous and well appointed. I like that cleaning services and breakfast are optional and paid for separately. However, customer service was terrible. The address for parking sent us 37 minutes away. We had to walk, ask people in the street and google several options to find the garage. The number for customer service was incorrect. Emails were not answered. The room was too warm when we arrived. We were unable to get the a/c to work. We had to keep the windows open to reduce the temperature but outside noise and light kept us up all night. When I called customer service the following day, the representative said something snarky about “you Americans”.
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel, Aurora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a fantastic hotel in Bolzano. A perfect spot for the exploration of the Dolomites. Highly recommend.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Everything is good, except that the front desk closes at 5:30pm, is that too early? The location is perfect, but the entrance is difficult to find. Inside the room is the world of modern young people who can easily work out how to use the facilities.
Stayed 1 night in Oct 2024

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
Excellent location. Excellent and very clean accommodation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Charles, Bluffton

Liked: Cleanliness, property conditions & facilities
Beautiful property in the heart of the old city. Perfect place to headquarter for the Dolomites and the South Tyrol area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Averil

Travelled with partner
Liked: Cleanliness, property conditions & facilities
On the edge of the pedestrian district, this was a modern, beautiful, and quiet hotel! Highly recommend.
Stayed 2 nights in Sep 2024

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for a night in Bolzano. Parking was easy, large and safe. Room was very new, large and clean, with good amenities. Check-in/out was simple and staff easy to deal with. The best parts of town were easily walkable from the hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Rianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Palais Hörtenberg was the perfect stay! The rooms were spacious and modern. Steps away from shopping and dining. Front desk staff very friendly and helpful! 10/10 stay. Would recommend!!
Stayed 1 night in Sep 2024

10/10 Excellent

Douglas

Liked: Cleanliness, room comfort

Good hotel

Large room with an excellent bathroom. Good bed - not too soft. Be sure to ask the receptionist for a Bolzano tourist card. It will allow you a ride up the cable car, buses, as well as museum entry. ( my only complaint about this property was that I was not offered this card upon arrival). You will need to close the shutters and windows if there on a weekend since the street outside is noisy. Great location across from archaeological museum.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location & outstanding rooms & facilities. Room so spacious with a view, bathroom large & shower was great. Free laundry machine & dryer extremely handy as I was traveling 2 weeks. Otzi museum across the street! Everything in walking distance or grab a bus. Huge market on Saturday right across the bridge. Restaurants, shopping, farmers market & more all in walking distance. I highly recommend & would stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Harriett

Travelled with group
Liked: Cleanliness, room comfort

Great experience

Wonderful tasteful spacious modern facility with most helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our beautiful room and palatial bathroom. There was some difficulty with the key code not working when we arrived, but the concierge was very quick to straighten it out and gave us key cards that worked perfectly. The patio has a view of a courtyard, but it was being remodeled so was very noisy. But watching the work was kind of interesting. The laundry room was so handy, allowed us to do wash on arrival and just before leaving, very big advantage for travelers. The hotel is directly across from the ice man museum, a very well done exhibit. And the area is lovely to walk around. Just a few minutes walk takes you to the gondola for a quick ride up the hill, where walking teails let us explore with a view of the dolomites. And the hotel includes the Bolzano Card, which covers the admission fee for the museum and the gondola, and several other places we visited.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donald G

Liked: Cleanliness, room comfort

Great location

Great location in heart of town. Completely redone and modern. Very comfortable, clean, and all the amenities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Chun Nam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is very spacious and well decorated. Underground parking is available for a fee but it is very safe. Located right at the vibrant high street and there are a lot of shops. There is also a small gym. Would be great if they have some basic cooking supplies such as oil and salt in the room. Also water keeps splashing out of the shower which makes the floor wet and slightly messy. Other than these minor issues this property is almost flawless. Highly recommend if you are visiting Bolzano.
Stayed 3 nights in Aug 2024

10/10 Excellent

alejandro, NAPLES

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shayni

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, room comfort

Perfect Stay

Excellent property in an excellent location !! Perfect for train station, old town, and restaurants.
Stayed 2 nights in Aug 2024