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Aparthotel

Residence - Palais Hörtenberg

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Exclusive Apartment
1 bedroom, premium bedding, down duvets, pillow-top beds
Deluxe Condo | View from room
Exclusive Apartment
1 bedroom, premium bedding, down duvets, pillow-top beds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available
  • Spa
  • Pet-friendly
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

View in a map
Via Museo, Bolzano, BZ, 39100
  • Place, Museo Archeologico dell'Alto Adige
    ‪2 min walk‬
  • Place, Bolzano Christmas Market
    ‪6 min walk‬
  • Place, Piazza Walther
    ‪6 min walk‬

Room options

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City Studio

City Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Superior Studio

Superior Studio

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Studio Suite

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Studio Suite

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Condo

Deluxe Condo | View from room

Deluxe Condo

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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Premium Apartment

Premium Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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Exclusive Apartment

Exclusive Apartment

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Elite Apartment

1 bedroom, premium bedding, down duvets, pillow-top beds

Elite Apartment

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Elite Loft

Elite Loft

Elite Loft

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Condo

1 bedroom, premium bedding, down duvets, pillow-top beds

Family Condo

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Reception
Eisenhut Boutique Hotel
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
5.0 out of 5, Exceptional, 112 reviews
The price is €218
includes taxes & fees
3 Nov - 4 Nov
Eisenhut Boutique Hotel

About this property

Residence - Palais Hörtenberg

Aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige
Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area, and a vending machine are onsite. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences like a refrigerator and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Residence - Palais Hörtenberg's great location gets high marks from our customers. During your stay, you're just a quick walk from Bolzano Christmas Market. Enjoy features like free WiFi in public areas, plus a full-service spa and laundry facilities. This aparthotel has 34 apartments. This property offers pet-friendly amenities like food and water bowls. Free WiFi and a pillowtop mattress are available in each apartment.
  • Each apartment offers a pillowtop bed, a plasma TV, and a full-sized refrigerator
  • Free WiFi
  • Self parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Steps from Museo Archeologico dell'Alto Adige and 6 minutes by foot from Bolzano Christmas Market
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Residence - Palais Hörtenberg offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Residence - Palais Hörtenberg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Bolzano aparthotel.

Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (EUR 25 per day; includes in/out privileges)
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a carport

Food and drink

  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: EUR 60 per day

Bathroom

  • 1 bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Living spaces

  • Dining table

Entertainment

  • 55-inch plasma TV with cable channels
  • TV in common areas

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: EUR 24 per pet per day
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower (55 centimetre high)
  • Grab bar near toilet (60 centimetre high)
  • Handrails in stairways
  • Lift
  • Portable shower seat
  • Roll-in shower (100 centimetre wide)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request)
  • Limited-hour front desk
  • Mobile key entry
  • Safe
  • Vending machine

Location highlights

  • In a historical district
  • In the city centre

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 34 units
  • Connecting units available
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per day.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after hours will need to go to the following location to check in: Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out.
Property Registration Number IT021008B44N7PCCP9
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hörtenberg Homes
Palais Hörtenberg
Palais Hortenberg Bolzano
Residence - Palais Hörtenberg Bolzano
Residence - Palais Hörtenberg Aparthotel
Residence - Palais Hörtenberg Aparthotel Bolzano

Reviews

Residence - Palais Hörtenberg Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 163 out of 205 reviews
Rating 8 - Good. 31 out of 205 reviews
Rating 6 - Okay. 6 out of 205 reviews
Rating 4 - Poor. 3 out of 205 reviews
Rating 2 - Terrible. 2 out of 205 reviews

Reviews

8/10 Good

Monika

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is very central, could walk everywhere. Good Restaurants nearby. My only complaint is that the sofa I slept on was a little hard.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed the Palais Hortenberg as a jumping off point for a Dolomites trek. It was a very comfortable and convenient place to start off and return to. We were able to store our luggage, rest and relax in a spacious room, and enjoy breakfast on our lovely terrace. We were also able to do laundry on the premises which was a big help after a long hike.
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming and comfortable hotel, right in the midst of old town and the pedestrian zone. We enjoyed eating breakfast on our private terrace and the spacious rooms. We stayed before and after a grueling trek in the Dolomites and the hotel was a comforting place to return to.
Stayed 1 night in Jul 2025

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious and surprisingly modern. Quite comfy and quiet considering the construction in the area. Lots of dining and shopping options close by. Very accommodating staff!
Stayed 1 night in Jul 2025

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They should change towel’s everyday Parking is expensive
Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern, large, wellbeing positioned. I’d love to return. Very slow communal dryer needs to be replaced. Check-in time could be longer. €6 per replacement towel could be lowered.
Stayed 3 nights in Jun 2025

4/10 Poor

Maha, Edinburgh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, the stay was okay, but there are a few things that could be improved: 1. There is no telephone in the room, so it’s difficult to contact reception if you need anything. 2. Towels are not replaced if you’re staying more than one night, which is inconvenient. 3. There was no iron provided in the studio. 4. The parking situation is confusing and not clearly marked. 5. The entrance to the property is also confusing if you’re visiting for the first time. It would be very helpful if you could send clear instructions and pictures to guests by email two days before arrival.
Stayed 3 nights in Jul 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful modern hotel in old town section of Bolzano. It’s so modern that it seems like it was built five minutes ago. You don’t get a room key or a plastic card; you are assigned a six digit code to open the front door and your room. It’s almost space-age how high tech everything is; especially if you’re more used to old school hotels in Europe. We were running late for check-in - a lot of traffic on the road from Milan - and the hotel staff actually phoned us to check up. I was expecting to be able to park in the hotel’s garage, but was told the garage was full, which was a little frustrating after driving all day. However, we were able to park on the street and pay the meter. And it was super convenient to be able to walk to everything in the classic old town, plus a morning visit to the museum across the street.
Stayed 1 night in Jun 2025

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, room comfort
A very spacious, modern hotel. Aircon was excellent. Facilities in a very good condition. Comfortable bed. Very near to town centre yet nice and quiet.
Stayed 1 night in Jun 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Easy check in and check out. Friendly staff. Able to do laundry.
Stayed 5 nights in May 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
High-tech haven located in central Bolzano! Friendly front desk team, on-site parking (for a fee), and the spacious room contributed to a comfortable stay. Lovely rain shower.
Stayed 2 nights in May 2025

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10/10! Totally exceeded our expectations, the room was very big and very new with advanced and clean facilities.
Stayed 3 nights in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rhis place is well located, nice, clean. The environment is sterile and impersonal. All access is by codes,which you have to know in advance. It is on a walking street, so you cannot drive there even to get oriented.. Parking is very complicated and hard to find. You must know access codes. When you finally get to the desk, the desk person was cold and arrogant, like she was doing us a favor to check us in. There is no servi e to the room. They left coffee pods for one day ( we stayed 2) and no creamer provided. The location is perfect for walking this beautiful city.
Stayed 2 nights in May 2025

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Sheli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spacious and clean room, all utilities included. Prime location. Late check in was a hassle in a different hotel. No room service and extra pay for fresh towels is required.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mrs Marina M

Travelled with family
Liked: Cleanliness, room comfort

Best place to stay in Bolzano

Wonderful place to stay. We stayed with 2 children age 5 and 7 and have really enjoyed: - Located in a walking distance from train station - Free laundry service - very spacious rooms with a balcony and mountain view, very quite despite of being located on a busy street - lots of places to eat and gelato - walking distance to Cable cars - just opposite Ice man museum - 5-7 min away from nice playground - very clean hotel and staff was very friendly too.
Stayed 3 nights in Apr 2025

10/10 Excellent

Dave

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mairi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the property was great. Very clean, and we had an amazing view from the apartment balcony of the beautiful Bolzano. We will definitely come back here next time!

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very modern hotel. Very clean. Indoor parking is clean and has charging station for EV. Great location. Reception does not reply to all messages sent via Expedia.
Stayed 4 nights in Apr 2025

10/10 Excellent

David, Centerville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, efficient and friendly staff! Beautiful surroundings. We wish we could have stayed longer!
Stayed 2 nights in Apr 2025

8/10 Good

Inci

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Great stay in Bolzano

We stayed here for 2 nights to visit the Dolomites. The accommodation is well located in the centre of Bolzano on a street with lots of shops and restaurants. It was around 10min walk from the main train station which we did easily with our luggage. We had 2 different room types for 5 adults, one with a lovely big balcony and the other was big enough for 3 adults. The rooms themselves were modern, large and clean. There was enough space in both rooms for all of our luggage and for us to congregate (have a wine and snacks) all together. The bathrooms were also really spacious and clean. Tho r surrounding area was full of shops, restaurants and there was a supermarket one or two shops down from the hotel. Would highly recommend for anyone looking for a central base in Bolzano.
Stayed 2 nights in Nov 2024