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The Lodge at Banner Elk

2.5 star property

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Photo gallery for The Lodge at Banner Elk

Lobby
View from property
Lobby
1 bedroom, pillow-top beds, in-room safe, laptop workspace
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
1615 Tynecastle Highway, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪4 min drive‬
  • Place, Hawksnest Tubing Park
    ‪9 min drive‬
  • Place, Beech Mountain Resort
    ‪11 min drive‬

Room options

View all photos for Standard Room

1 bedroom, pillow-top beds, in-room safe, laptop workspace

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, pillow-top beds, in-room safe, laptop workspace

Standard Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior
Graystone Lodge, an Ascend Collection Hotel
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,155 reviews
The price is €104
includes taxes & fees
16 Nov - 17 Nov
Graystone Lodge, an Ascend Collection Hotel

About this property

The Lodge at Banner Elk

Hotel in Banner Elk with free breakfast and a fitness center
A fitness center, a business center, and conference space are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
The Lodge at Banner Elk offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Beds feature pillowtop mattresses. Refrigerators, microwaves, and coffee/tea makers are provided.

Bathrooms include complimentary toiletries and hair dryers. 30-inch flat-screen televisions come with satellite channels. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at The Lodge at Banner Elk. During your stay, you'll be within walking distance of Banner House Museum. Free WiFi in public areas, free self parking, and a gym are available.
  • Free full breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Services include babysitting, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 6 minutes by car from Sugar Mountain Resort and 14 minutes from Beech Mountain Resort
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business center and 4 meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 3600 square feet (324 square meters) and includes conference space. A fitness center, barbecue grills, and a vending machine are also featured at The Lodge at Banner Elk. The hotel can provide concierge services and wedding services. Self parking is free.

This Banner Elk hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym

Family friendly

  • Babysitting
  • Children's games
  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 3,600 square feet of conference space
  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (94 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 21 2025 to May 31 2026 (dates subject to change):
  • Swimming pool
The property will be renovating from October 11 2025 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per accommodation, per day (maximum USD 1799 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 60 per accommodation, per day (maximum USD 1799 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Banner Elk Lodge

The Lodge at Banner Elk Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1004 reviews
Rating 8 - Good. 326 out of 1004 reviews
Rating 6 - Okay. 96 out of 1004 reviews
Rating 4 - Poor. 40 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Faith

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Pool is closed breakfast just ok very friendly people had to ask for tp everyday
Stayed 4 nights in Jul 2025

6/10 Okay

Ann

Liked: Cleanliness, staff & service, room comfort

Comfortable motel

Pool was unexpectedly closed. Hotel rooms could use an upgrade. Beds are comfortable. Check-in staff were pleasant and managed an early check-in for us. When I requested a change in the tv station during breakfast from espn to a morning news show I was told that it wasn’t possible due to a “different system “ and that an sports station was acceptable to all. I was irritated by this response.most breakfast rooms show one of the major network morning news programs. It appears that the hotel has been sold recently and is no longer a best western.
Stayed 1 night in Jul 2025

4/10 Poor

Robert

Disliked: Amenities, property conditions & facilities
Location of the property was excellent. The facility has aged poorly. The AC unit was extremely loud and difficult to sleep through when it started. The refrigerator started alarming in the middle of the night. Bedding was at best eh. Breakfast was below mediocre. Would not stay there again with all of the other options on Sugar and Beech Mountain.
Stayed 2 nights in Jul 2025

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled a little musty from the carpet but otherwise the room was very clean.
Stayed 1 night in Jul 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for short stay

Nice place for a short stay. Room was clean. Breakfast was good. Front desk staff was friendly and helpful.
Stayed 1 night in Jul 2025

8/10 Good

Mary Luzbella, Wilson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very accommodating and nice.
Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot for an overnight. Clean room easy check in
Stayed 1 night in Jul 2025

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old but really well-maintained. The landscaping is very nice with lush grass and attractive flower beds. We stayed there 20 years ago when our children were little for a ski trip. The rooms have not changed much in appearance (simple interiors) but everything was super clean, beds were very comfortable and there were a variety of pillow types to meet our preferences. We were in town for a wedding and it was perfect for a quick overnight. I would recommend this BW to travelers looking for safe, quiet, clean and reasonably priced accommodations! Breakfast buffet offered many selections and was refreshed by staff to ensure quality experience. Every staff member we encountered was friendly and very helpful! You can't beat NC Mountain Hospitality!
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time visit in the city we was in

Stay was pretty good only thing we was bummed about was the pool not being opened other than that we enjoyed our stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Crystal A

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay.
Stayed 1 night in Apr 2025

6/10 Okay

George

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Completely average.
Stayed 2 nights in Jul 2025

8/10 Good

HENRY

Liked: Cleanliness
Stayed 2 nights in Jul 2025

2/10 Terrible

brenda

Disliked: Property conditions & facilities, room comfort

No elevator and tiny bathroom

The worst thing about this hotel was lack of elevator. As an older couple, lugging bags upstairs was annoying and unsafe. We should’ve requested a 1st floor room.
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Sheila

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
All in all a good stay. A little dated, but allows pets and had a decent breakfast.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice stay ! Very clean , staff very friendly , and we loved the free shuttle up to beach mtn!
Stayed 1 night in Jun 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly employees and very helpful
Stayed 1 night in Jun 2025

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Banner Elk turned us away from their door because we live under 30 miles away. We wanted to be in banner elk to see my nine-month old grandson as my son’s family were passing through the area. My wife and I are retired, in our sixties and not used to such stupid BS. We do still love Hotels.Com as are travel app.
Stayed 1 night in Jun 2025

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
As advertised. Nice mountain resort. May need
Stayed 2 nights in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Construction added tile to upstairs making the stair height taller - trip hazard!
Stayed 2 nights in May 2025

8/10 Good

Devesh

Travelled with group
Liked: Cleanliness
Nice small hotel near the Sugar Mountain SKI resort.
Stayed 1 night in Feb 2025

8/10 Good

Roberto

Stayed 2 nights in May 2025