2/10 Terrible
kimberly m.
3 Jun 2025
Absolutely Appalling Experience- Beware of this Host!!
My first experience with VRBO was an unmitigated disaster, and it's solely due to this host's deceptive practices and the deplorable condition of the alternate property we were forced into.I initially booked a 4-bedroom home in Salem, Massachusetts, specifically choosing that location for our trip. Day of arrival, I received an email informing me the Salem property was "double-booked" and we'd be moved to a condo in a completely different city – Boston. My consent for this move was never requested or given. Had I known we'd be staying in a major city, I would never have booked this listing.Upon arriving in Salem at 8 PM, the "double-booked" home appeared empty, making me question the host's claim. We then had to drive in the opposite direction, arriving late at the alternate Boston condo. What we found was shocking and completely unacceptable:Misrepresented Property: The condo bore no resemblance to the 4-bedroom home we booked. It was furnished with ripped furniture and only futon-style beds.Filthy Conditions: There were bugs on the floor, making the space feel unsanitary.Safety Concerns: We were forced to park four blocks away in a Boston neighborhood, I had to leave two teenage girls on the side of the road with our luggage – a truly unsafe and terrifying situation.This host's actions, from the unconsented property swap to the horrific conditions and safety risks at the alternate location, are a direct violation of VRBO's policies and basic hospitality standards.


kimberly m.
Stayed 1 night in May 2025