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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Lobby
Terrace/patio
Exterior
Lobby sitting area
Interior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

Hotel with a restaurant, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Northeastern University. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and a communal living room
  • Onsite recreation includes a 24-hour gym
  • Steps from Newbury Street and 10 minutes by foot from Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 980 out of 1258 reviews
Rating 8 - Good. 177 out of 1258 reviews
Rating 6 - Okay. 58 out of 1258 reviews
Rating 4 - Poor. 18 out of 1258 reviews
Rating 2 - Terrible. 25 out of 1258 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Becky

Stayed 1 night in Dec 2024

10/10 Excellent

Loris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 2 nights in Feb 2025

10/10 Excellent

Quan

Stayed 2 nights in Mar 2025

10/10 Excellent

Hesham

Stayed 3 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean hotel. Small cozy room. Only drawback is there is no onsite parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and near Northeastern University. It is walkable and near great restaurants and shopping.
Stayed 3 nights in Feb 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how updated and amazing everything was. All the processes for everything were easy to use. We loved it
Stayed 2 nights in Mar 2025

10/10 Excellent

Miyoung, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and new.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ramah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BaddieBaddieShotOClock

I absolutely loved it, first time in Boston, first time there highly recommended and definitely plenty of places to eat and go for drinks and shopping all around the area! Loved it I’ll be back soon !
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean property. Very easy check in process. Wish they had parking at facility
Stayed 2 nights in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small, but nice area.
Stayed 2 nights in Mar 2025

8/10 Good

Raenette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place! Only complaints: 1.) water was luke warm in the shower 2.) it took the heat quite some time to kick on.
Stayed 3 nights in Feb 2025

10/10 Excellent

Piper

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Edward, Isle of Palms

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was checked in immediately even though I arrived a bit early. The hotel and amenities were nice. I love the minimalist vibe of the room. Public transportation and walkable activities were only steps away. The staff were friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Shamonique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel. Great choice for remote work. Convent location for Berklee, train station and airport.
Stayed 2 nights in Mar 2025

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Anahita, FOLSOM

Amazing
Stayed 2 nights in Mar 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view.

Excellent.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!! but screensaver

Everything from the floor level,to the view,to the comfortable king size bed was amazing.Except the screensaver for the tv didn’t reset so I couldn’t cast for 3 hours.someone probably stole the remote.but the lobby helped to solve the issue.
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Stayed 2 nights in Feb 2025

10/10 Excellent

David T.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept and staffed
Stayed 1 night in Mar 2025

8/10 Good

TIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025