2/10 Terrible
Pierre
Business traveller
7 Nov 2025
I BOOKED and PAID for my hotel room, when I got there, I had no reservation. I spent over an hour on the chat, suffering through an outdated system that cut my access three times. And, at the end, when did you leave me? You didn't even try to fix it. It was 11pm, it was getting close to not being to book ANY room and have to sleep IN MY CAR. Your support was useless, you didn't do anything, you dumped me and my reservation. And then you re-imbursed me instead of helping me find other accomodations. Which, thank god, I was able to find something else just in time before midnight. I will definitely follow up for you to make this right by re-imbursing the difference between the price I paid and the price I had to pay to go around you leaving me stranded.
Pierre
Stayed 1 night in Nov 2025






















