2/10 Terrible
Stacie H.
12 Jun 2025
Disliked: Cleanliness
Horrible, do not book!
This was by far the worst experience I’ve ever had on Vrbo. Did not end up staying and had to book a hotel room. A week after booking I got a message stating this property was in need of repairs and was not available the dates I had booked and paid for. I was given a choice of about 4 other properties nearby. I chose another location. 2 days before check-in I received the check-in information and directions on how to access the property. We were directed to park in a lot about 2 blocks away, no issues there, but the lot had signs posted stating a permit was required. I sent a message on Vrbo asking if a permit was required with no response. Got into the property with access codes provided and it was very clear this property was currently being lived in by someone else. This was my original booking property. No signs of “repairs” going on whatsoever. Thank goodness no one was there at that time. This put me and my partner in a potentially dangerous situation. As well as the person who was living there. I called the host and got no response, then received a text from the host stating he was in a meeting and unable to call me. Stated there was a mix up on the website and it didn’t update the address of the 2nd property I chose due to “repairs” at the original location. I was then texted another address. Arrived at the other address and it was unsatisfactory, would’ve never chose this property. I did receive a full refund, that is still pending. Do Not Book w/ City Home Suites.
Stacie H.
Stayed 2 nights in Jun 2025
