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The Willows

0-star property
27 Lower Rock Gardens, Brighton, England (01) 562 1066
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2.5 out of 5
See all 2 ebookers Reviews

"The room was small, but comfortable, I only stayed a night there, the place is nicely decorated, bathroom facilities are a little small, taps in the s ... " More

By a verified traveller on Sat 09 Dec 2023

Points Of Interest

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Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Triple Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The Willows's good location gets good marks from our customers. During your stay, you're just a quick walk from Brighton Beach. Free WiFi in public areas is available.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include luggage storage
  • Just a 3-minute walk from Brighton Beach and 6 minutes on foot from Brighton Pier

The Willows ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Willows

Everyone (2)
4 out of 5
The room was small, but comfortable, I only stayed a night there, the place is nicely decorated, bathroom facilities are a little small, taps in the sink did not work which need looking at urgently, overall though I was happy for what I paid.

Posted by on 9 Dec 2023

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1 out of 5
This was my worst experience ever. This property is a proper scam and I don’t understand why Ebookers, after other complaints about this hotel, continues to advertise it. The room I was given was completely different from the pics. The room was incredibly tiny, dirty and unsafe . There were 30 degrees in brighton during the weekend - as the hotel doesn’t have AC, it was impossible to sleep with the window close, means that at night (likely I don’t move too much while I sleep) I could fell down from the window as it’s next to the bed and at the same level of the mattress .. crazy! Carpet was also incredibly dirty. Went downstairs as soon as I’ve seen the room and asked to the guys at the reception if I could have moved to a bigger room, paying the difference. The guy, almost smiling, told that there were not room available and as I have booked a single that was the right size for me. I decided to leave the property the day after as I was impossible to sleep there one more night. This was a true scam and I deserve the refund as I truly feel you are not honest with your clients.

Posted by on 10 Sep 2023

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About the The Willows

Location 27 Lower Rock Gardens, Brighton, England BN2 1PG

Property Features

WiFi is free in public spaces. This 3-star Brighton hotel is smoke free.

  • 14 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Wireless internet access

Transport

  • Train station: Brighton Station (2 km / 1.2 mi)

Room Amenities

The Willows offers 14 accommodations with free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower. This Brighton hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Heating

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • The Willows Hotel
  • The Willows Brighton
  • The Willows Hotel Brighton
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.