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2 Apr 2024 by Ben Douglas
Hi Katja, Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you experienced during your stay.We regret the inconvenience caused by the absence of the baby crib despite pre-ordering it. We also apologize for the cleanliness issues you encountered in the apartment. Maintaining a high standard of cleanliness is paramount to us, and we will address this with our housekeeping team to ensure thorough inspections are conducted before guests arrive.We're pleased to hear that you enjoyed the great view from the apartment. However, we understand that this does not fully compensate for the other issues you experienced.Your feedback is invaluable to us, and we take it seriously as we strive to continuously improve our services and accommodations. We regret that you did not feel taken seriously and assure you that your concerns are important to us.We apologize that we did not meet your expectations on this occasion, and we understand if you choose not to book with us again. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to contact us directly.Kind Regards,Ben DouglasBuilding Manager
13 Mar 2024 by Ben Douglas
Hi Taika, We sincerely apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the noise disturbance and cleanliness issues you experienced with the first apartment. We're glad we were able to provide you with a different apartment, although we regret that it also had noise issues. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We're pleased to hear that you enjoyed the sauna and swimming pool area. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Kind Regards,Ben DouglasBuilding Manager
Hope Street Apartments by CLLIX offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Hope Street Apartments by CLLIX also features barbecue grills and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hope Street Apartments by CLLIX offers 69 accommodations with washers/dryers and a hairdryer. Rooms open to balconies. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. 50-inch flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a weekly basis and change of towels can be requested. Housekeeping is provided on a limited basis.
An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open during the following times:
Reception hours are 9 AM to noon on Sunday.
This property's front desk is open during the following times:
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
